Role Description Are you an experienced quality assurance professional with a passion for language quality, AI, and team leadership? We are looking for a Japanese-speaking Quality Control Lead to join a large-scale AI training program. In this role, you will lead the quality strategy for the Japanese locale, ensuring consistent guideline application, coaching Quality Control Reviewers, and maintaining high-quality standards across a variety of AI training tasks. This is an exciting opportunity to combine your expertise in language quality, AI data annotation, and people leadership while helping improve the next generation of AI systems. - Lead and support a team of approximately 10 Quality Control Reviewers, ensuring consistent quality standards across the Japanese locale. - Review reviewer feedback, audit quality, and ensure alignment with project guidelines. - Act as the primary quality point of contact for the Japanese locale, resolving quality questions and escalating complex issues when necessary. - Conduct calibration sessions and provide structured coaching to improve reviewer performance. - Monitor quality trends, identify risks, and proactively address performance gaps. - Support the onboarding and development of new Quality Control Reviewers. - Collaborate with global Quality Teams to improve processes, documentation, and quality consistency across AI training tasks. Qualifications - Native-level proficiency (CEFR C2 or equivalent) in Japanese. - Professional written and spoken English. - Minimum 2 years of experience in AI training, data annotation, linguistic quality, localization QA, or a related quality assurance role. - At least 1 year of experience leading or supervising reviewers, annotators, or quality teams. - Strong understanding of linguistic quality, including grammar, fluency, tone, register, and cultural nuances. - Experience providing structured, evidence-based feedback and coaching others to improve quality. - Excellent analytical skills with the ability to evaluate complex tasks where there may not be a single correct answer. - Strong organizational skills and the ability to manage multiple priorities in a fast-paced remote environment. Requirements - Degree in Linguistics, Computer Science, Engineering, or another analytical field (nice to have). - Experience with Large Language Models (LLMs), RLHF, AI data annotation, prompt evaluation, or NLP projects (nice to have). - Familiarity with annotation platforms and quality management processes for AI datasets (nice to have). Benefits - This is a unique opportunity to take a leadership role in a cutting-edge AI program while helping ensure the highest quality standards for Japanese language data. - Join our team and help shape the future of AI communication!

• You will be responsible for analyzing the current testing processes and suggesting improvements. • You will develop and maintain test automation scripts. • You will collaborate with the development team to identify testing needs. • You will participate in code reviews and ensure quality best practices are followed. • You will report on testing progress and communicate any issues to stakeholders.

• Perform manual functional and non-functional testing of mobile games • Requirements analysis • Evaluation of testing activities • Creation and support of test documentation • Providing reports on test results

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanity to business. Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help ensure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes: - Making sure employees are giving proper verbal statements. - Ensuring client requirements and policies are being met. - Finding similarities between associate scripts. You'll report to the Quality Assurance Manager and contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll: - Assist the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations. - Review and evaluate operational procedures, including Customer Service interactions from all communication channels. - Coordinate the logistics and conduct related audits, including sample selection, documentation, and reporting of results. - Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations. - Assist with administrative functions, including developing Standard Operating Procedures (SOPs) and Quality Standard Definition Document (QSDD). - Assist with the data and analysis of quality reports in conformance with agreed-upon formats. - Perform special projects as required, such as assisting with the development, research, and delivery of new training. - Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate. Qualifications - High school diploma or equivalent. - 6 months or more of customer service and call center experience. - Understanding, interpreting, and manipulating data for reporting. Benefits - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities. - Tuition reimbursement.