Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanity to business. Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help ensure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes: - Making sure employees are giving proper verbal statements. - Ensuring client requirements and policies are being met. - Finding similarities between associate scripts. You'll report to the Quality Assurance Manager and contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll: - Assist the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations. - Review and evaluate operational procedures, including Customer Service interactions from all communication channels. - Coordinate the logistics and conduct related audits, including sample selection, documentation, and reporting of results. - Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations. - Assist with administrative functions, including developing Standard Operating Procedures (SOPs) and Quality Standard Definition Document (QSDD). - Assist with the data and analysis of quality reports in conformance with agreed-upon formats. - Perform special projects as required, such as assisting with the development, research, and delivery of new training. - Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate. Qualifications - High school diploma or equivalent. - 6 months or more of customer service and call center experience. - Understanding, interpreting, and manipulating data for reporting. Benefits - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities. - Tuition reimbursement.

• Test new features on our website and app • Perform regular sanity-check testing rounds across our website and app • Follow our style guides and glossary • Conduct LQA and functionality checks • Identify, document, and report localization issues and functional bugs

• Test new features on our website and app • Perform regular sanity-check testing rounds across our website and app • Follow our style guides and glossary • Conduct LQA and functionality checks • Identify, document, and report localization issues and functional bugs

Role Description The QA Test Engineer is responsible for the design, development and execution of manual and automated test cases as part of the feature and functional test activity for Vertiv products. The QA Test Engineer will interact and collaborate primarily with QA test team members, as well as Development Engineering and Program Management to develop test strategy. All test and debug activities will be executed according to project plans and schedules, while adhering to defined quality requirements and reported through established tracking tools and systems. - Write test plans, cases and conditions to ensure effective test coverage - Design, develop and implement automation test plans, scripts, and tools which run across multiple integrated applications. - Mentor and collaborate with other testers in test procedures, process and best practices - Work closely with Development, Program Management and QA Test leadership to develop an applicable test approach and strategy for both specific products and product lines - Execute long duration tasks and assignments according to project plans, to meet schedule, resource and quality requirements - Log and track defects using the designated tracking system and tools - Participate in peer and external reviews - Participate in the development of test project goals, scope, estimates and plans - Coordinate with QA Test leadership to train team members on the development and execution of test cases - Work with Development, Product Management and QA Test leadership to prioritize software defects and determine associated root cause/corrective actions - Build, maintain, automate test framework across a variety of different integrated applications. - Identify risks and dependencies of the product and subsystems, prioritize the effort, and deliver the project on time and according to milestones, specifications and defined quality standards - Engage in test result analysis and test report creation - Help develop cooperative relationships between the test team and individuals/groups that interface with the test team Qualifications - BE in Computer Science or BE in Electronics or Telecommunication other technical discipline - 3-7 years related experience with a record of accomplishment - Preferred who has knowledge of Thermal and Power devices configuration and testing. - Preferred work with AI tool like Claude code. - Experience with a variety of testing methodologies, including API Testing, Integration Testing, and Test-Driven Development. - Experience with security and load testing a cloud application is a plus. - Demonstrated command and experience working with Test and Defect Management/Workflow tools. TestRail experience a plus. - Familiarity with Software Development Life cycle (SDLC) and testing process - Experience testing of applications on web-based, client/server, cloud, and IoT platforms - Working knowledge of relational database technology and SQL - Strong understanding of database architecture/concepts - Experience in agile/scrum development methodology is a plus - Experience in Automation with Playwright or cypress or Claude code - Experience in scripting languages (VBScript, JavaScript, Perl, Python, Shell, etc.), is a must - Experience in building automation test suites using automation tools, is a must. Selenium experience a plus. - Experience in code development (Java, C++, C#, .Net, etc.) - Excellent written, verbal and analytical skills required. English required, other languages a plus. Requirements - Normal office environment. Geographically distributed (virtual) team. - Extensive use of computer to complete assignments. - Ability to multi-task in a fast-paced environment with multiple deadlines is essential. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.