Ensono logo
Ensono

Ensono delivers complete Hybrid IT solutions, from mainframe to cloud, tailored to each client’s journey.

Director, Business Process Analysis – AI

Business OperationsBusiness OperationsFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$156K - $210K / year

Seniority

Lead

Bachelor DegreeExperience acceptedEnglishCloud

Job Description

Director, Business Process Analysis – AI

Ensono

• Lead discovery conversations across corporate functions — Finance, Sales Operations, Procurement, HR, and beyond. Interview stakeholders, listen for friction, surface the workflows where time and money are leaking. • Map and re-engineer processes end-to-end — current-state to future-state, with the AI intervention points called out. Value stream thinking, not feature thinking. The function's load-bearing claim is that processes get re-engineered, not just augmented — this role makes that claim true. • Triage opportunities ruthlessly — distinguish AI-suited workflows from manual-better ones, distinguish high-value from low-impact, distinguish scope from noise. Not everything worth doing is worth doing first. • Brief the engineering function with clean technical requirements — translate what you heard into the right solution form (a Claude skill, an application, a workflow integration, a process change with no software at all). Route opportunities to leadership when scope exceeds the function's capacity. • Mentor and train license holders — run workshops and 1:1s with the corporate-function users who have Claude access. Raise the floor on AI literacy. Not everyone self-directs; some need a guide. • Maintain the discovery pipeline as a managed asset — opportunity backlog, status, ROI estimates, hand-off readiness. The pipeline is data, not just notes. • Partner with Finance on the displaced-spend ledger — translate process improvements into measurable financial outcomes. The function's credibility depends on showing the dollars. • Be the high-EQ contact point with stakeholders — non-technical people learn to trust this role, so AI gets brought to them on their terms, not on technology's terms.

Job Requirements

  • Bachelor's degree, or equivalent demonstrated experience in lieu of a degree. Background working at or with managed service providers, cloud / IT services firms, or enterprise SaaS / professional services organizations is strongly preferred — track record matters more than credentials.
  • Workflow re-engineering experience — you have mapped, analyzed, and redesigned real business workflows end-to-end in a professional context. Consulting, internal transformation, BA work, service delivery design, or operations leadership in a tech / IT services environment.
  • End-to-end systems thinking — comfortable holding a full workflow (e.g., Solution-to-Cash, Procure-to-Pay, Hire-to-Retire) in your head, seeing where work hands off between teams, where data flow breaks, where decisions slow down. You think in flows, not steps.
  • Strong critical thinking — you challenge assumptions, ask second-order questions, resist surface fixes, and can spot when a stakeholder is solving the wrong problem.
  • Strong written and verbal communication — you can talk credibly with both senior executives and individual contributors, and translate what you hear in one room into what gets heard in another.
  • Self-directed time management — you manage your own stakeholder backlog, run your own calendar, and prioritize without being told what to work on next.
  • High EQ — you earn trust quickly with non-technical stakeholders, can sit in a room with someone resistant to AI and bring them along, and read the unspoken signals in a discovery conversation.
  • Demonstrated experience using a generative AI tool (Claude, ChatGPT, Copilot, or equivalent) for real work — beyond casual chat. You can speak credibly to what AI can and can't do, where it accelerates work, and where it fails.
  • Bias toward releasing and driving adoption — you find the smallest valuable intervention and get it built, rather than optimizing the discovery cycle forever.

Benefits

  • Unlimited Paid Days Off
  • Three health plan options through Blue Cross Blue Shield
  • 401k with company match
  • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
  • Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
  • Education Reimbursement, Student Loan Assistance or 529 College Funding
  • Enhanced fertility coverage
  • Wellness program
  • Flexible work schedule
  • Depending on location, ability to take advantage of fitness centers

Related Categories

Related Job Pages

More Business Operations Jobs

Role Description cgi is seeking a Business Operations Specialist to support our growing Operations and Recruiting team. This is an excellent opportunity for someone who enjoys wearing multiple hats, solving problems, improving processes, and making a direct impact on a growing federal contractor. You'll play a key role in supporting recruiting operations and business operations activities while working closely with leadership across the organization. We're looking for a proactive, highly organized professional who takes initiative, enjoys solving problems before they arise, and thrives in a fast-paced, collaborative environment. The ideal candidate is eager to learn, communicates effectively with employees and candidates alike, manages competing priorities with confidence, and is always willing to jump in wherever the team needs support. If you're someone who enjoys building relationships, continuously improving processes, and contributing to the success of a growing company, we'd love to hear from you. This position will be performed remotely from the U.S. Key Responsibilities - Recruiting - Manage candidate pipelines throughout the recruiting lifecycle using the Applicant Tracking System (ATS). - Coordinate candidate communications, interview scheduling, and follow-up activities. - Support recruiting efforts through candidate sourcing, pipeline management, and talent engagement. - Business Operations - Track employee certifications, professional development, and renewal requirements. - Maintain staffing metrics, reports, and hiring documentation alongside HR. - Create and maintain operational documentation, reports, and internal processes. - Assist with process improvements and administrative initiatives supporting company operations. - Coordinate with leadership to support special projects and organizational initiatives. - Assist with business development opportunity tracking and market analysis. - Partner with the team to boost communications and expand our brand’s social media outreach. - Spearhead comprehensive employee engagement strategies, serving as the cultural anchor to optimize collaboration between collocated and remote workforces. - Assist with communications and social media outreach. Benefits - Competitive salaries, commensurate with experience and leading Federal Contractors in the geospatial industry. - Opportunities for upward mobility in a dynamic fast-paced environment within a small company. - Merit-based spot and end of year bonuses. - Safe Harbor 401(k) plan with immediate vesting. - Flexible work hours and PTO. - Enjoy 100% company-paid medical, dental, and vision premiums for individual employees. Coverage extensions for spouses and child dependents are available for purchase through the company plan. - Company paid training, certifications, and professional growth and development. Requirements - U.S. Citizen. - Bachelor's degree in Business Administration, Human Resources, Management, or a related field. - 0–5 years of professional experience supporting recruiting, business operations, human resources, or administrative functions. - Leverage strong interpersonal skills to engage diverse audiences, fostering an energetic atmosphere that drives community growth. - Excellent verbal and written communication skills. - Strong organizational skills with exceptional attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Experience using Microsoft Office, including Visio, Excel, Word, Outlook, and PowerPoint. - Ability to maintain confidentiality and exercise sound judgment. - Strong analytical and problem-solving skills. Preferred Qualifications - Experience creating reports, dashboards, or tracking metrics. Nice to Have - Experience with SharePoint, Power Apps, Power Automate. The annual base salary range for this position is anticipated to be $60,000 - $80,000 USD. The listed salary range represents our good faith estimate for this position. Please note that the salary information is a general guideline only. Geo cgi considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer. Geo cgi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

United States
$60K - $80K / year

Freelance Interview Host

M3USA

M3USA is a medical technology company based in Fort Washington, Pennsylvania, providing the life-science industry with highly targeted interactive marketing, ed

Role Description M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicates our high-quality in-person research experiences. We also support our clients with other platforms as well. As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. Essential Duties and Responsibilities: - Be a point of contact for technical platform issues for both internal and external users - Assess technical support level of user to provide appropriate support in a timely manner - Prepare respondents in advance to join their scheduled interviews on time - Facilitate start of scheduled interviews and provide troubleshooting support as needed - Support moderator and interpreter trainings prior to the start of the project - Triage and communicate issues to the QualStage Product Owner and Engineering team - Document technical issues and resolutions to support customers and improve internal processes - Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed Qualifications - Bachelor’s degree or equivalent work experience preferred - Multilingual in at least ONE of the following languages: Polish, Thai, and Asian languages - Experience supporting customers with Qualitative online platforms preferred - Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome, and Firefox as well as Apple and Android mobile devices - Previous experience in customer service, or call centre experience is a plus - Must have the ability to work in a team environment - Exceptional written and verbal communication skills - Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization - Able to communicate technical steps in a friendly and simplistic manner - both verbal and written - Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues - A self-motivated individual with exceptional time management, organizational skills, and self-discipline Requirements - Operating hours between 07.00 - 18.00 EST time zone - Please state your languages and submit CVs in English

EST (UTC-5)

Role Description We are seeking a Governance Analyst with 5–8 years of experience in business process improvement, governance, compliance, or IT business analysis. In this role, you will partner with business and technical teams to design and enhance Data, Information, and AI Governance programs by creating governance frameworks, processes, documentation, and training materials. - Design and improve governance processes, workflows, and documentation. - Translate business requirements into practical governance frameworks and tools. - Collaborate with cross-functional stakeholders to drive adoption of new processes. - Identify gaps, recommend solutions, and work independently in evolving environments. - Support Data, Information, and AI Governance initiatives as priorities change. Qualifications - 5–8 years of experience in governance, compliance, business process improvement, or IT business analysis. - Strong process design, documentation, analytical, and communication skills. - Experience creating policies, guides, SOPs, or training materials. - Ability to work independently and manage ambiguity. - Experience working with cross-functional teams. Requirements - Experience with Data Governance, Information Governance, AI Governance, compliance, or risk. - Higher education industry experience is a plus. - Bachelor's degree preferred.

United States
$67 - $75 / hour
Your Software Supplier logo

Business Document Specialist

Your Software Supplier

We support companies with building winning websites, apps, AI and software through our marketplace and ecosystem.

Full TimeRemoteTeam 51-200Since 2019H1B No Sponsor

Role Description This job is with our partner Micro1. Micro1 is engaging Business Document Experts (Excel, PowerPoint, Word) to participate in a project designed to advance AI capabilities in professional business documentation. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. - Design and create realistic business tasks and scenarios based on your professional experience involving complex PowerPoint, Excel, and Word deliverables. - Engage in dynamic, prompt-driven conversations with language models, challenging them with work representative of Fortune 500 business environments. - Evaluate AI-generated solutions by comparing multiple model responses, assessing quality, accuracy, and effectiveness for real-world business needs. - Develop and submit detailed assessments highlighting strengths, weaknesses, and areas for model improvement based on your domain expertise. - Contribute cross-functional tasks such as financial modeling, executive presentations, strategic proposals, or data-driven reporting, tailored to your industry background. - Document findings and provide actionable feedback to inform the ongoing development of AI systems for business documentation use cases. - Collaborate asynchronously with project coordinators to ensure the authenticity and utility of submitted challenges and evaluations. Qualifications - At least 3 years of hands-on experience in business settings across finance, healthcare, consulting, tech, retail, or related industries. - Extensive proficiency with advanced Excel, PowerPoint, and Word—creating complex models, reports, presentations, and analyses. - Direct experience supporting or driving projects in strategy, operations, sales, marketing, finance, or HR functions within a Fortune 500 context. - Expertise in designing nuanced business scenarios that reflect challenging, high-impact office deliverables. - Strong written and verbal communication skills, with the ability to clearly articulate feedback and rationale in documentation. - Familiarity with conversational interactions or prompt engineering with language models is a plus, but not required. Company Description

Worldwide