• Provide L2/L3 support for UKG HRSD modules (case management, knowledge base, employee service portal) • Manage and resolve HR cases, service requests, and escalations in line with defined SLAs • Configure and maintain HR forms, workflows, and approval processes • Create, update, and govern knowledge articles to improve self-service and case deflection • Monitor and improve HR service delivery metrics (case volumes, resolution time, backlog) • Ensure data accuracy, audit readiness, and compliance (PII/PHI handling) • Collaborate with HR, payroll, and IT teams to streamline end-to-end HR processes • Support integration touchpoints with HRIS and downstream systems • Participate in transition, knowledge transfer, and documentation uplift from incumbent vendor • Identify opportunities for automation, standardization, and continuous improvement

Role Description River Bend Agricultural Services LLC, a division of the Novus Ag network, is seeking an organized Remote HR Records & Documentation Coordinator to join our regional hub. This position is open to qualified candidates nationwide, operating on a fully remote schedule to support our expanding network footprint. In this role, you will manage our internal personnel files and provide advanced HR administrative support to our regional networks. You will build strong relationships by routing compliance updates, organizing digital document pipelines, and keeping corporate employee records moving efficiently to maximize human resources productivity. Core Responsibilities - Document Management: Monitor employee agreement expiration dates, track certificate of compliance paperwork, and route digital onboarding terms to the correct regional HR manager. - Digital Administration: Coordinate electronic document signature workflows, track personnel profile credentials, and organize secure cloud file directories across our network database. - Data Maintenance: Maintain accurate employee record files, enter seasonal personnel updates, and log signed internal policy forms directly into our central HR database system. - Communication Integration: Monitor the central HR documentation inbox, resolve digital form discrepancies, and draft professional corporate correspondence for our regional management group. - Operational Syncing: Coordinate closely with corporate legal and regional payroll personnel to guarantee cohesive backend support and strict operational data compliance. Qualifications - Associate or Bachelor’s degree in Human Resources, Business Administration, or Legal Studies preferred (or equivalent professional experience); previous experience in document auditing, records management, administrative support, or corporate HR operations is valued. - Proven track record in digital document auditing, tracking file verification milestones, or record lifecycle tracking. - Strong computer skills with cloud file sharing, enterprise electronic signature platforms (e.g., DocuSign, Adobe Sign), and advanced proficiency in the Microsoft Office suite (Excel macros, formulas, data sorting). - Capability to thrive in a self-directed nationwide remote workspace, maintaining consistent digital connectivity. - Excellent communication skills with a natural ability to multitask in a fast-paced environment. Benefits - Competitive annual salary of $68,000 - $85,000 paired with a stable, fully remote corporate work framework. - Company-provided workplace computer, secure software access, and modern virtual office tools. - Comprehensive healthcare options, matching 401(k) program, and paid time off (PTO).

Role Description Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. - Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. - Manage work using various applications, job aids and procedures. - Research, resolve and respond to inquiries/requests covering a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). - May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. - Provide support, development and/or leadership guidance to all volunteers. Prefer a candidate located in the PST or MST time zones. Work hours would be 8am-5pm PST or 9am-6pm MST. WHERE YOUR CAREER IS A FORCE GOOD: - Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. - Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training. - Serve as liaison between HR and COE’s. - Offer a high touch client experience and maintain a high level of professionalism at all times. - Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. - Ensure necessary follow-up to improve client satisfaction. - Perform pay related calculations relating to pay adjustments. - Understand and analyze paychecks to answer pay related questions. - Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS. - Maintain/use legacy data and systems. - Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable). - Provide end user support for HR-related systems and various other business applications. - Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems. - Analyze unit operating practices and recommend revisions to improve established procedures. - Provide input related to maintenance of departmental SOP’s and Knowledge Articles. - Participate in department training needs as necessary. #LI-Remote Qualifications - Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred. - Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. - Workday experience preferred. - Shared Services experience (HR/Payroll) preferred. - Experience with Labor Relations/Unions preferred. Requirements - Ability to work within an 8am ET to 8pm ET time window. Overtime, holidays, and weekend work possible. - Ability to handle extremely sensitive data with highest level of confidentiality. - Ability to handle high level escalations from all levels of management. - Strong written/verbal (phone) communication and listening skills. - Strong customer orientation and interpersonal skills. - Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications. - Familiarity with CRM systems and practices. - Ability to work both in an in-person and/or virtual team environment, if needed. - Ability to work on a team and independently. - Strong organizational and documentation skills. - Focus on quality with a great attention to detail. - Ability to analyze, solve problems and resolve conflicts. - Ability to adapt and respond to different personality types. - Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance. - Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable. - FPC, CPP, PHR certification a plus. - Travel: Minimal travel (team meeting once a year). Compensation The salary range for this position is $21.00-$24.00 per hour.

• Serve as a trusted advisor to senior leaders, driving talent strategy and organizational effectiveness • Lead the design and implementation of evolved performance management practices • Advise leadership on pay decisions— promotions, merit, and off-cycle adjustments • Lead organizational design efforts including role clarity and career pathing • Lead, coach, and develop a small, high-performing HRBP team