• Provide strategic guidance and HR thought leadership to all levels of the organization • Provide appropriate coaching and development feedback to managers and employees, proactively and when employee relations issues arise • Collaborate with colleagues across the HR team, including Learning & Development, Compensation, and Operations, to inform the design and implementation of people programs. • Provide data analysis and reporting solutions based on business needs • Work with the business on various manager development programs • Support the business through compensation reviews, talent development, performance management, employee relations, organizational design, and more. • Serve as the primary HR Business Partner to commercial leaders and employees at all levels, including SVPs, VPs, and Directors, building trusted advisory relationships and aligning people strategy with commercial and revenue goals • Partner with sales and commercial leadership to support, launch, and reinforce sales initiative and sales-focused programs, including incentive and commission plan rollouts, sales onboarding, and performance enablement, in collaboration with Total Rewards and Sales Operations • Lead organizational and workforce planning for a large commercial team, including org design, headcount planning, and scaling both field-based and headquarters functions • Translate commercial and people data into insights on retention, engagement, and performance across the sales organization, and partner with leaders to turn those insights into action • Deliver HR updates and presentations during commercial team meetings, requiring strong public speaking skills and the ability to communicate clearly in front of large groups • Mentor, guide, and collaborate with junior HR Business Partners supporting the commercial organization and JUUL Labs HR at-large, helping develop their skills and ensuring consistent HR support across the team • This role requires travel of approximately 10-20%, depending on business needs

Role Description We’re currently looking for an HR Generalist who is passionate about people operations, thrives in a fast-paced remote environment, and enjoys balancing employee support, compliance, recruitment, and HR operations. If you’re someone who enjoys building structure, creating positive employee experiences, and being a trusted support system for both teams and leadership — this could be the perfect opportunity for you. - Managing end-to-end recruitment processes, from job postings to candidate screening and interview coordination - Supporting onboarding and offboarding processes to ensure a seamless employee experience - Processing and assisting with US payroll, benefits administration, and employee record management - Serving as a reliable point of contact for employee concerns, HR-related questions, and workplace support - Maintaining HR systems, employee files, compliance documentation, and confidential records with accuracy - Supporting employee engagement initiatives, company culture programs, and retention efforts - Monitoring compliance requirements, policy updates, training completion, certifications, and HR documentation - Assisting leadership with HR projects, process improvements, SOP creation, reporting, and operational support - Helping create efficient systems or automations that improve employee experience and overall organizational growth In this role, you’ll become an important part of the team that helps keep both people operations and organizational systems running effectively. Qualifications - Bachelor’s Degree in Human Resources, Psychology, Business Administration, or a related field - 2–4 years of experience working in HR, preferably in a remote setup supporting US companies - Hands-on experience with US payroll (Gusto, ADP, Rippling, or similar) - Strong knowledge of US labor laws, HR compliance, and HR best practices - Experience creating and maintaining SOPs, workflows, and process documentation - Comfortable working independently using HRIS platforms and HR technology systems - Highly detail-oriented when handling payroll, employee records, and compliance documents - Able to manage confidential employee and financial information professionally Requirements - Tools & Platforms Experience: - Google Workspace and/or Microsoft 365 - Asana for task management and workflow coordination (preferred) - QuickBooks, ADP, Rippling, ADP or similar accounting software (a plus) - Zoom, Google Meet, and other virtual communication platforms Benefits - Starting rate of $7/hour (based on experience and qualifications) - 100% remote / work-from-home setup - Paid Time Off (PTO) - US Public Holidays Observed - Structured training and support system designed to help you succeed independently - A collaborative and respectful work environment built on trust, autonomy, and open communication - Long-term career opportunity with a growing and stable company

• Operate within a global framework, ensuring adaptability to support teams, meet deadlines and participate in virtual meetings across multiple time zones based in Canada, South Africa, U.K. or the U.S., as needed. • Collaborate with international stakeholders, adjusting to varying schedules and priorities as needed. • Facilitate seamless communication and coordination across global teams to support operational efficiency. • Maintain flexibility in scheduling to accommodate time-sensitive tasks and cross-regional collaboration. • Partner with departments to understand current and support staffing needs in multiple regions. • Manage and support the other HR staff. • Coordinate and support end-to-end recruitment and selection processes. • Build talent pipelines for priority and specialist positions. • Support onboarding and integration of new employees. • Promote equitable and inclusive hiring practices aligned with Employment Equity objectives. • Optimize interviewing, selection, and onboarding processes to improve candidate experience and hiring efficiency. • Develop and implement employee branding initiatives that position TydeCo & TydeCo U as an employers of choice globally. • Identify employee development and training needs in collaboration with managers. • Coordinate learning and development initiatives. • Support career development and succession planning discussions • Support managers and employees through performance review processes. • Provide guidance on performance improvement and employee development planning. • Assist in resolving employee concerns and workplace challenges. • Encourage continuous feedback and development practices. • Provide training and support to managers to ensure equitable treatment and opportunities for staff across departments and regions. • Continuously improve HR processes and procedures, ensuring that organisational and individual needs are met. • Act as a trusted advisor to managers on people-related matters. • Support employee engagement and culture initiatives. • Contribute to organisational development and change management activities. • Promote alignment between people practices and organisational goals. • Partner with external consultants to ensure compliance with SA labour legislation and US labor law, along with internal policies. • Maintain accurate employee information and reporting. • Provide ownership over reporting and compliance to Employment Equity, EEO, BBBEE, Skills Development initiatives, etc. where applicable. • In partnership with external consultants, support employee engagement initiatives, including pulse surveys, feedback mechanisms, and culture programs. • Refine onboarding and offboarding processes to ensure a seamless employee experience, partnering with external consultants to ensure compliance in each region.

• Handles employee relations cases including grievances, misconduct, and workplace disputes: gathering information, conducting meetings with employees and managers, and documenting findings. • Prepares investigation reports and complete case documentation for each ER case. • Handles contested exits and high-risk cases, ensuring the documentation trail is complete and accurate. • Follows up on labor complaints filed with MOHRE, KSA labor offices, and the Jordanian Ministry of Labor, and prepares the required responses and documentation in coordination with legal counsel. • Provides guidance on UAE, KSA, and Jordan labor law requirements (contracts, probation, notice periods, working hours, leave entitlements, termination grounds). • Monitors changes in labor legislation and regulations (MOHRE, HRSD/Qiwa, Jordan MoL) and recommends the required actions. • Reviews employment contracts and HR policies for compliance across the three countries and flags any risks. • Prepares and maintains country-specific compliance reference guides (probation rules, notice periods, EOS formulas, leave entitlements). • Prepares EOS and gratuity calculations for terminations, layoffs, and complex or disputed cases in line with each country's labor law. • Reviews EOS calculations for accuracy before submission to payroll. • Maintains updated EOS calculation templates per country and audits past settlements when required. • Prepares labor authority correspondence, filings, and notifications related to disciplinary actions and terminations. • Supports government inspections and official requests with the required documentation.