BlackStone eIT

• Handles employee relations cases including grievances, misconduct, and workplace disputes: gathering information, conducting meetings with employees and managers, and documenting findings. • Prepares investigation reports and complete case documentation for each ER case. • Handles contested exits and high-risk cases, ensuring the documentation trail is complete and accurate. • Follows up on labor complaints filed with MOHRE, KSA labor offices, and the Jordanian Ministry of Labor, and prepares the required responses and documentation in coordination with legal counsel. • Provides guidance on UAE, KSA, and Jordan labor law requirements (contracts, probation, notice periods, working hours, leave entitlements, termination grounds). • Monitors changes in labor legislation and regulations (MOHRE, HRSD/Qiwa, Jordan MoL) and recommends the required actions. • Reviews employment contracts and HR policies for compliance across the three countries and flags any risks. • Prepares and maintains country-specific compliance reference guides (probation rules, notice periods, EOS formulas, leave entitlements). • Prepares EOS and gratuity calculations for terminations, layoffs, and complex or disputed cases in line with each country's labor law. • Reviews EOS calculations for accuracy before submission to payroll. • Maintains updated EOS calculation templates per country and audits past settlements when required. • Prepares labor authority correspondence, filings, and notifications related to disciplinary actions and terminations. • Supports government inspections and official requests with the required documentation.

Role Description Responsible for employee relations cases, labor law compliance, and end-of-service calculations across UAE, KSA, and Jordan. Key Responsibilities - Employee Relations: - Handles employee relations cases including grievances, misconduct, and workplace disputes: gathering information, conducting meetings with employees and managers, and documenting findings. - Prepares investigation reports and complete case documentation for each ER case. - Handles contested exits and high-risk cases, ensuring the documentation trail is complete and accurate. - Follows up on labor complaints filed with MOHRE, KSA labor offices, and the Jordanian Ministry of Labor, and prepares the required responses and documentation in coordination with legal counsel. - Labor Law Compliance: - Provides guidance on UAE, KSA, and Jordan labor law requirements (contracts, probation, notice periods, working hours, leave entitlements, termination grounds). - Monitors changes in labor legislation and regulations (MOHRE, HRSD/Qiwa, Jordan MoL) and recommends the required actions. - Reviews employment contracts and HR policies for compliance across the three countries and flags any risks. - Prepares and maintains country-specific compliance reference guides (probation rules, notice periods, EOS formulas, leave entitlements). - End of Service & Gratuity: - Prepares EOS and gratuity calculations for terminations, layoffs, and complex or disputed cases in line with each country's labor law. - Reviews EOS calculations for accuracy before submission to payroll. - Maintains updated EOS calculation templates per country and audits past settlements when required. - Government & Regulatory Support: - Prepares labor authority correspondence, filings, and notifications related to disciplinary actions and terminations. - Supports government inspections and official requests with the required documentation. Qualifications - 5–7 years of HR experience with a focus on employee relations and labor law compliance in the GCC (UAE and/or KSA essential; Jordan a plus). - Hands-on experience calculating EOS/gratuity under UAE, KSA, and Jordan labor laws. - Experience handling labor complaints and disciplinary cases. - HR certification (SHRM, CIPD, SPHRi) is a plus.

• Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE. • Design and propose suitable technical solutions aligned with customer needs. • Prepare technical proposals, solution architectures, and statements of work. • Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions. • Respond to RFPs, RFIs, and RFQs with technical and functional inputs. • Assist in effort estimation, BOM preparation, and solution sizing. • Participate in customer meetings, workshops, and discovery sessions. • Explain technical concepts clearly to both technical and non-technical stakeholders. • Build trusted relationships with customers, partners, and internal teams. • Address customer technical concerns and provide recommendations. • Prepare high-level and low-level solution designs when required. • Create architecture diagrams, implementation approaches, and integration workflows. • Ensure proposed solutions follow best practices, scalability, security, and compliance standards. • Coordinate with engineering, delivery, product, and support teams. • Work closely with project managers and solution architects during transition to delivery. • Support continuous improvement of presales assets, templates, and demo environments. • Stay updated on industry trends, competitor solutions, and emerging technologies. • Maintain strong understanding of company products, services, and capabilities.

Role Description BlackStone eIT is actively looking for a dedicated AI Team Lead to spearhead our Artificial Intelligence initiatives. This role involves leading a talented team of AI professionals to create innovative AI-driven solutions that align with the company's vision. You will play a crucial part in strategizing, developing, and deploying AI technologies that enhance our products and services while maintaining the highest standards of excellence. - Lead the AI team in designing, developing, and implementing AI models and systems. - Collaborate with stakeholders to identify AI opportunities that drive business value. - Guide the team to effectively use machine learning frameworks and tools. - Oversee project lifecycle from research and prototyping to production deployment. - Maintain knowledge of latest trends and advancements in AI and machine learning. - Establish best practices and foster a culture of continuous improvement and innovation. Qualifications - 6+ years of hands-on experience in Machine Learning, Deep Learning, or AI Engineering. - 3+ years of experience in a technical leadership or mentoring role. - Expert-level proficiency in Python and deep learning frameworks (PyTorch is strongly preferred, or TensorFlow). - Extensive, hands-on experience with Microsoft Azure, specifically building training and deployment pipelines using Azure ML workspace, MLflow, and container orchestration (Docker/Kubernetes). - Deep understanding of modern NLP architectures (Transformers, BERT, GPT variants), tokenization, vector databases, and libraries like Hugging Face and Lang Chain/Lang Graph. - Strong mathematical foundation in image processing and experience building custom models using OpenCV, YOLO architectures, and PyTorch Vision. - Proven ability to build CI/CD pipelines for machine learning models, manage model registries, and monitor model drift in production. - Experience with building and deploying Autonomous AI Agents (e.g., using Langchain, langgraph, Crew ai). - Background in edge deployment for Computer Vision models (TensorRT, ONNX). Benefits - Paid Time Off - Performance Bonus - Training & Development

Role Description - Technical Presales Support - Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE. - Design and propose suitable technical solutions aligned with customer needs. - Prepare technical proposals, solution architectures, and statements of work. - Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions. - Respond to RFPs, RFIs, and RFQs with technical and functional inputs. - Assist in effort estimation, BOM preparation, and solution sizing. - Customer Engagement - Participate in customer meetings, workshops, and discovery sessions. - Explain technical concepts clearly to both technical and non-technical stakeholders. - Build trusted relationships with customers, partners, and internal teams. - Address customer technical concerns and provide recommendations. - Solution Design & Documentation - Prepare high-level and low-level solution designs when required. - Create architecture diagrams, implementation approaches, and integration workflows. - Ensure proposed solutions follow best practices, scalability, security, and compliance standards. - Collaboration - Coordinate with engineering, delivery, product, and support teams. - Work closely with project managers and solution architects during transition to delivery. - Support continuous improvement of presales assets, templates, and demo environments. - Market & Product Knowledge - Stay updated on industry trends, competitor solutions, and emerging technologies. - Maintain strong understanding of company products, services, and capabilities. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. - 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting. - Experience in preparing technical proposals and responding to RFPs. - Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures. - Excellent communication and presentation skills. - Ability to work in a fast-paced, customer-facing environment. Requirements - Experience with cloud platforms such as Azure, AWS, or Google Cloud. - Knowledge of APIs, integrations, databases, and enterprise applications. - Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus. - Experience with diagramming and documentation tools (Visio, Draw.io, etc.). - Relevant technical certifications are advantageous. Soft Skills - Strong analytical and problem-solving abilities. - Customer-oriented mindset. - Strong teamwork and collaboration skills. - Ability to manage multiple opportunities simultaneously. - Good negotiation and stakeholder management skills. KPIs / Success Metrics - Quality and timeliness of technical proposals. - Win rate contribution. - Customer satisfaction during presales engagements. - Accuracy of solution sizing and estimations. - Number of successful demos and POCs delivered.

• Oversee the day-to-day operational coordination of active projects. • Track project progress, timelines, deliverables, and operational requirements. • Coordinate closely with internal teams to ensure projects are running according to plan. • Act as the main point of coordination between project teams and the finance department. • Monitor project budgets, spending, invoicing, payment status, and cost-related updates. • Support budgeting, forecasting, financial tracking, and project reporting. • Ensure all project data, records, and documentation are accurate and up to date. • Identify operational or financial risks and escalate issues in a timely manner. • Follow up with stakeholders to ensure accountability and completion of action items. • Improve workflows, reporting structures, and coordination processes across projects. • Prepare regular project and financial status reports for management. • Maintain strong control over project organization, priorities, and cross-functional communication.

Role Description We are seeking a highly organized and proactive Project Operations Manager to oversee the operational coordination of active projects and ensure smooth alignment between project teams and the finance department. This role requires a strong sense of ownership, responsibility, and follow-through, with the ability to manage multiple priorities, maintain accurate reporting, and support financial and operational discipline across projects. The ideal candidate has experience in project coordination, operations management, and finance-related processes, and is capable of driving execution while keeping stakeholders aligned. - Oversee the day-to-day operational coordination of active projects. - Track project progress, timelines, deliverables, and operational requirements. - Coordinate closely with internal teams to ensure projects are running according to plan. - Act as the main point of coordination between project teams and the finance department. - Monitor project budgets, spending, invoicing, payment status, and cost-related updates. - Support budgeting, forecasting, financial tracking, and project reporting. - Ensure all project data, records, and documentation are accurate and up to date. - Identify operational or financial risks and escalate issues in a timely manner. - Follow up with stakeholders to ensure accountability and completion of action items. - Improve workflows, reporting structures, and coordination processes across projects. - Prepare regular project and financial status reports for management. - Maintain strong control over project organization, priorities, and cross-functional communication. Qualifications - Bachelor’s degree in Business Administration, Finance, Operations Management, Project Management, or a related field. - Proven experience in project coordination, operations, or project management. - Strong understanding of finance processes, budgeting, cost tracking, and reporting. - Excellent organizational and multitasking skills. - Strong sense of ownership, accountability, and attention to detail. - Ability to coordinate across departments and manage multiple active projects at once. - Strong communication and follow-up skills. - Ability to work under pressure and meet deadlines. - Proficiency in Microsoft Excel and project tracking/reporting tools. - Problem-solving mindset with the ability to anticipate issues and act proactively. Requirements - Experience working closely with finance teams on project-related budgets and reporting. - Knowledge of project management tools and ERP systems. - Experience in operational process improvement. - PMP or other project management certification is a plus. Key Skills - Project coordination - Operations management - Budget tracking - Financial reporting - Cross-functional coordination - Organization and planning - Ownership and accountability - Communication and stakeholder management - Problem solving - Attention to detail Benefits - Paid Time Off - Work From Home - Training & Development - Performance Bonus

• Design, develop, and maintain ESB integration solutions. • Develop and support APIs, web services, and enterprise integrations. • Build and maintain REST and SOAP services. • Integrate enterprise applications, databases, and third-party systems. • Troubleshoot and resolve integration-related issues. • Perform unit testing, system integration testing, and production support. • Collaborate with Business Analysts, Solution Architects, and Development teams to gather integration requirements. • Ensure integration solutions follow security, scalability, and performance best practices. • Prepare technical documentation and integration specifications. • Participate in code reviews and technical design sessions.

Role Description - Design, develop, and maintain ESB integration solutions. - Develop and support APIs, web services, and enterprise integrations. - Build and maintain REST and SOAP services. - Integrate enterprise applications, databases, and third-party systems. - Troubleshoot and resolve integration-related issues. - Perform unit testing, system integration testing, and production support. - Collaborate with Business Analysts, Solution Architects, and Development teams to gather integration requirements. - Ensure integration solutions follow security, scalability, and performance best practices. - Prepare technical documentation and integration specifications. - Participate in code reviews and technical design sessions. Qualifications - 5+ years of related experience developing and implementing solutions using Middleware. - In-depth working experience developing applications using different programming languages used in ESB. - In-depth knowledge of standards/technologies (JMS, XML, JSON, WSDL, SOAP, REST, HTTP, and SSL/TLS). - Experience with different types of Integration Patterns. - Sound knowledge of OOP. - Good knowledge of multiple mapping tools. - Stakeholder communication by translating complex technical integration concepts into clear, actionable business insights, and vice versa. Requirements - Define integration test scenarios, facilitate User Acceptance Testing (UAT), and help validate that integrated systems meet business and data integrity standards. - Work alongside Integration Engineers to define API contracts, payload structures (JSON/XML), and endpoints using tools like Postman or Swagger/OpenAPI.

• Design, develop, and maintain automation frameworks (UI, API, and mobile). • Write and execute complex automated test scripts using tools such as Selenium, Cypress, Appium, or similar. • Perform hands-on testing (functional, regression, integration, performance, security) when needed to ensure release readiness. • Conduct API and backend testing (Postman, RestAssured, SQL queries, stored procedures validation). • Investigate production issues, perform root cause analysis, and propose permanent fixes. • Optimize test execution pipelines within CI/CD (Jenkins, Azure DevOps, GitLab CI). • Ensure non-functional testing (performance, load, security) is embedded into delivery cycles. • Develop reusable test components and share them across teams. • Act as the technical escalation point for QA team members, guiding them in troubleshooting and debugging.