• Support daily platform operations, including onboarding new applications to the OpenShift platform • Performing platform upgrades and patching activities • Managing and patching OpenShift operators • Supporting storage and deployment automation technologies • Participating in project and operational meetings • Providing platform support during scheduled maintenance windows when necessary

Role Description Senior Support Engineers are driven to solve complex issues and provide solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our software product support group to help drive the success of their B2B investments, including Sterling B2B Integrator. Candidates should have strong problem-solving skills and technical depth. Excellent planning and communication skills are a must for case management. - Provide world-class technical support over the phone, remote desktop connections, and through case management systems. - Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases. - Understand the complexities of enterprise systems and determine the cause of issues. - Continuously learn new technology, tools, systems, and share knowledge within the team. - Contribute to comprehensive internal and external knowledge base documentation. - Debug and provide recommended solutions and tools to address product issues and enhancements. - Periodic weekend and late shifts for time zone coverage and on-call support. Qualifications - Bachelor’s or master’s degree in computer science or related field (Equivalent work experience will be accepted). - A minimum of 5 years providing technical support over the phone, remote desktop connections, and through case management systems. - Experience supporting, developing, or managing Sterling B2B Integrator or Sterling File Gateway is highly desired. - Excellent communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills. - Self-motivated and enthusiastic when working with difficult problems and tight deadlines. Requirements - Understanding of networking design principles and protocols such as TCP/IP, HTTP/S, S/FTP, SMTP, AS2, and others. - Strong debugging and problem-solving skills. - Distributed computing experience, including networked clustering, cloud services, and load balancing. - Operating system (AIX, RHEL, Windows, RHOCP) knowledge and administration. - Database systems (Oracle, Microsoft SQL Server, DB2, ODBC and JDBC protocols). - Docker, Kubernetes, OpenShift, or other virtualization technology. - Applies AI tools to analyze logs, error messages, and diagnostic outputs. - Uses AI-generated scripts, queries, and troubleshooting workflows to accelerate problem resolution. - Understands the limitations of AI-generated technical recommendations and validates results. - Experience using tools such as Microsoft 365 Copilot. Preferred Skills - Understanding of database management systems including relational database design principles, tuning, SQL execution, and configuration. - Knowledge of NoSQL distributed databases such as Cassandra. - Experience reading and/or writing C, C++, Java, or other object-oriented languages. - Detailed knowledge of one or more of the following technologies is a plus: - Experience supporting, developing, or managing Sterling B2B Integrator, Sterling File Gateway, Partner Engagement Manager. - UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) and Windows knowledge and administration. - Database systems (Oracle, Microsoft SQL Server, DB2, JDBC). - Messaging system tools such as JMS or IBM MQ. - B2B communication protocols such as AS2, SWIFT, Connect:Direct, and older protocols ldap, sftp, ftp, https with both server and client authentication.

Role Description UPMC is looking to hire a Senior Cloud Engineer to work within the Corporate Technology Services Team. This position will be working on a team that has three major goals: - Innovation - Collaboration - Continuous Improvement The Senior Cloud Engineer will be responsible for Cloud Strategy including, but not limited to: - Infrastructure - Security - Architecture - Governance Under the general direction of management, this Senior position requires a degree of technical expertise in the areas of cloud, security, network, and systems design to drive development, DevOps, implementation, and automation across various domains and projects. The role involves: - Defining project plans - Implementing and maintaining Cloud environments - Providing services to meet client and business needs within budget and targeted deadlines Qualifications - 3+ years Azure (IaaS, PaaS, & SaaS) - 5+ years overall IT experience in mid to complex sized organizations or equivalent educational qualifications - Microsoft Azure Administrator and/or AWS certification preferred - Multi-cloud experience preferred - Sound understanding of SQL, Web, Networking, and Security best practices - Security mindset with an understanding of HIPAA and Data Privacy - Working knowledge of DevOps, application, and data integration - Understanding of Container services - Ability to script using PowerShell - Ability to develop complex Azure Resource Manager Templates - Ability to multi-task, manage projects, and have a production support mentality - Excellent written and verbal communication skills Requirements - Perform all other related duties as assigned, including responding to production issues as needed 24x7x365 - Perform in accordance with system-wide competencies/behaviors - Perform other duties as assigned Licensure, Certifications, and Clearances - Act 34 Benefits - Competitive salary - Excellent total rewards package

• Designing and implementing federation identity and access management solutions aligned with business requirements • Integrating federation technologies with enterprise and cloud systems (e.g., Active Directory, HR systems, cloud applications) using standards such as SAML 2.0, OIDC, and OAuth 2.0 • Developing and maintaining custom authentication experiences leveraging Okta APIs, SDKs, and widget-based login flows • Configuring and supporting various MFA technologies, such as PingID, Okta Verify, MS Authenticator, FIDO2, biometric, and OTP/push authentication • Troubleshooting and resolving federation authentication and authorization issues, including analyzing logs and diagnosing user provisioning challenges • Monitoring, optimizing, and ensuring the scalability and performance of federation infrastructure • Providing technical guidance and support to administrators and end-users on federation-related topics • Collaborating with cross-functional teams, vendors, and external partners to leverage integration opportunities and enhance federation capabilities • Documenting federation configurations, processes, and procedures; staying updated on industry trends and recommending improvements for ongoing enhancement