Modern, Mobile, and Easy-to-Use Maintenance Software
Director of Product Design
Location
United States
Posted
3 days ago
Salary
$190K - $230K / year
Seniority
Lead
Job Description
Director of Product Design
Limble CMMS
• Lead, mentor, and grow a multi-functional design team • Build a high-performance design culture grounded in craft, curiosity, and user empathy • Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows • Foster a data and feedback-rich environment with strong design critique and review practices • Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision • Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one • Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals • Collaborate closely with Engineering to ensure design feasibility, velocity, and quality • Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights • Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions • Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution. • Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation • Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability • Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities • Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions • Evolve and maintain Limble's design system to support scale, consistency, and speed across the product • Set and uphold a high bar for interaction design, accessibility, and visual quality • Ensure UX research is integrated into the design process—not an afterthought
Job Requirements
- 7+ years of UX leadership experience managing multi-disciplinary teams
- Proven track record scaling a UX function in a B2B SaaS environment
- Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions
- Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance
- Familiarity with instructional design principles and in-app onboarding/guide best practices
- Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support
- Experience building, maturing, and maintaining a design system from the ground up
- Excellent communication and storytelling—you can align stakeholders and make the case for UX investment.
Benefits
- Fully remote position
- Flexible PTO
- 13 paid company holidays
- Paid parental leave
- Health, Dental, and Vision insurance
- Employer paid Basic Life insurance and Short-Term Disability insurance
- Company contribution match for HSA and 401(k)
- Flexible Spending Accounts
- Monthly employee wellness stipend
- Opportunities for Learning and Development Reimbursement
- Pet insurance
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