• Own the Requirements-to-Design Arc • Lead discovery sessions with client subject matter experts to understand the why and what behind each use case: the business context, pain points, expected outcomes, and success criteria, rather than just the surface-level data ask. • Translate each use case into a set of clear, testable requirements, with the success criteria and non-functional requirements that define what done looks like, keeping full traceability from business need to requirement. • Document the requirements unambiguously for the client and downstream teams, then translate them into a design the developers can build from: the source-to-target data flow, transformation logic, and business rules that produce the intended output. • Determine the appropriate grain and structure of a dataset given the business context, so the design answers the real question rather than an approximation of it — and trace how that grain decision ripples into every downstream report, model, or program that consumes the data. • Map the dependencies before finalizing a design: which other workstreams, reports, or client use cases touch this same data, and how a change here could break or benefit them. • Apply systems thinking as a default habit, not an exception: recognize when a design built for one client, state, or use case can become a reusable pattern, and actively design toward that reuse rather than discovering it in hindsight. • Work Hands-On With Data • Write and execute SQL to analyze and probe data, test assumptions, and prototype throughout requirements and design. Hands-on data work is core to this role, not occasional. • Be the Client-Facing Anchor • Drive requirements-gathering and clarification conversations with clients, since incomplete or poorly elicited requirements undermine everything built downstream. • Represent client intent throughout the engagement and remain an active point of contact through delivery. • Translate fluently between business and technical audiences, so both sides share the same understanding. • Collaborate Across Delivery • Be the central node connecting the client and the internal team, holding the business context and design drivers that shape the build. • Act as the client's SME for Solution Architects, Product, QA, Account Management, and Program Management, giving them clean hand-offs with the context, business rules, and logic they need to execute without rework or reinterpretation. • Hold the wider view across a multi-workstream engagement: understand how a decision made for one workstream affects the others, and flag those ripple effects before they surface as rework.

Role Description Field Reimbursement Manager (FRM) is a customer facing role that will be responsible to appropriately support the reimbursement process for providers and patients within a specific geographic region after receipt of a Harmony product prescription by our HUB. This role will be highly visible within the organization and responsible for providing education to healthcare providers and office staff on access services and reimbursement solutions. - The FRM will execute a regional strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), market access, and/or field partners. - After the prescription is submitted, provide relevant office education and awareness to HCP Office which may include formulary coverage/utilization management criteria, insurance forms & procedures, Codes, benefits investigation, prior authorization, appeal, and/or claims resolution. - Educate offices on the requirements to obtain insurance authorization and/or reimbursement of products for appropriate patients in a compliant manner. - Educate physician office staff on the use of Harmony’s patient support services, using approved educational materials. - Manage daily activities that support appropriate patient access to Harmony’s products by the provider offices and act as an extension of the HUB, as appropriate and provide in-person customer visits. - Conduct all activities in a compliant manner and will work closely within a defined set of Rules of Engagement, and other company guidance documents. - Participate in meetings as appropriate. - Input call activity into CRM, as appropriate. - Review specific patient case information, in a compliant manner. - Perform other duties as assigned. Qualifications - Bachelor’s Degree in a Business or related discipline required; Master’s Degree or higher preferred. - 5+ years pharmaceutical / biotech reimbursement or access experience in limited distribution models or relevant experience; Experience launching rare disease product(s) or complex specialty products preferred. - Demonstrated success of cross functional teamwork and working in a matrix environment. - Experience in the reimbursement process, field reimbursement service, and patient support programs. - Experience in coordinating patient and provider support services such as specialty pharmacy, HUB, and reimbursement services. - Experience handling patient health information (PHI) in accordance with company policies and procedures. - Candidates must live in assigned coverage area; Preference will be given to candidates residing in or near Seattle, WA; San Francisco, CA, San Jose, CA; however, candidates living anywhere within the region will be considered. Requirements - Travel is estimated to be 50% of the time for this position within assigned region. - Must have a valid US driver’s license with the ability to safely operate a motor vehicle. - While performing the duties of this job, the noise level in the work environment is usually quiet. - The employee must occasionally lift and/or move more than 20 pounds. - Specific vision abilities required by this job include close vision. - Manual dexterity required to use computers, tablets, and cell phone. - Continuous sitting for prolonged periods. Benefits - Medical, Vision and Dental benefits the first of the month following start date. - Generous paid time off and Company designated Holidays. - Company paid Disability benefits and Life Insurance coverage. - 401(k) Retirement Savings Plan. - Paid Parental leave. - Employee Stock Purchase Plan (ESPP). - Company sponsored wellness programs. - Professional development initiatives and continuous learning opportunities. - A certified Great Place to Work® for eight consecutive years based on our positive, values-based company culture.

Role Description The Manager, NBA Accounts will provide day-to-day operations support to our NBA clients. The Manager, NBA Accounts is an effective communicator with a clear focus on performing for our current clients, reporting directly to VP, NBA Travel & Hotel Partnerships. Our ideal candidate has a strong understanding of full season logistics as it applies to NBA teams / hotels. This person will be responsible for client onboarding, sourcing, contracting, overseeing day-to-day operations, filling Individual Travel requests in a timely manner, finance & analytics. Essential Duties and Responsibilities - Liaison with team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season. - Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios. - Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences. - Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature. - Work with the team on day-to-day operational needs. - Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay. - Be on-call 24/7 for travel secretary last-minute requests, needs, or changes. - Effective and timely communications with both internal and external clients to provide best-in-class service. - Review final invoice prior to submitting to the team after PIVOT Travel internal accounting has processed it. - Follow up with the team and hotel on any feedback or challenges encountered during the stay. - Actively source new opportunities within the NBA Teams and other professional sport teams, to grow the PIVOT Travel portfolio. - Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships. - Create and distribute emails both internally and externally to clients. - Support our clients with individual travel requests. - Work within Salesforce to build/manage accounts, contacts, prospects, etc. - Some travel may be required for this role. - Any other duties assigned by the VP, NBA Travel & Hotel Partnerships. Success Criteria - Ability to meet and exceed individual and department revenue goals on behalf of our NBA travel clients. - Ability to effectively manage the daily travel needs of PIVOT Travel Clients. - Ability to act in the best interest of company objectives and collaborate with fellow team members and senior leadership. - Ability to demonstrate commitment to PIVOT Marketing Agency and PIVOT Travel clients. - Ability to uncover additional travel business opportunities from our NBA clients (i.e., business analytics conferences, All-Star events, Rental cars, and other team activities including basketball camps, etc.). - Ability to professionally communicate internally and with external PIVOT Travel clients, including pro sports franchises and luxury hotel properties. - Use of sound judgement in negotiation and conflict resolution between PIVOT Travel clients and hotel properties and escalate any issues that arise to the VP, NBA Travel & Hotel Partnerships in a timely manner. - Proficiency in using communication tools and software (e.g., email clients, CRM and video conferencing tools). - Ability to work collaboratively and independently. - Ability to manage one’s own schedule to provide first-class service to PIVOT Travel clients. - Ability to represent the company in alignment with its core values and objectives. Qualifications - An appropriate level of drive and toughness to effectively manage multiple demanding critical projects in a fast-paced, technical environment and rapidly evolving industry. - Advanced negotiation skills. - Experience using Salesforce, CVENT, Google Suite, Zoom Info, and MS Office. - Acute attention to detail, organization, and efficiency. - Excellent presentation skills, both written and oral communication. - Strong understanding of the hotel hierarchy. Education and Experience - BA/BS in Business, Sports Management, Marketing, Hotel Management, or other related disciplines. - 3+ years of experience in Sales, Marketing and Business Development. - 3+ years of experience in an NBA/Hotel related position (BBOPS and/or Hotel Sports & Entertainment Sales Manager). - Advanced knowledge and understanding of NBA logistics/ Hotel logistics from both a competitive and business perspective. - Existing book of business and industry relationships. Employment Practices At PIVOT Marketing Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Role Description Supervise and support the development of designated Maximize the Gift team members to ensure alignment with the organization’s mission and goals. Serve as the clinical expert for organ maximization, donor suitability, and donor management processes. Provide guidance and oversight to ensure team members consistently apply best practices and comply with all industry standards, regulations, and organizational policies. Stay current with national trends, research, and best practices in donation and transplantation; analyze internal performance data against national benchmarks; and recommend or implement process improvements to optimize outcomes and organizational success. Foster a culture of accountability, continuous learning, and professional growth within the team. Essential Functions and Performance Responsibilities - Supervise the selection, training, development, and performance of Organ AOC/Organ Resource Supervisor team members to retain a motivated professional workforce for IDN. - Establish and communicate job responsibilities, manage performance expectations and outcomes to maintain optimal operational performance utilizing Studer Principles. - Oversee daily clinical operations, participate in high level of process improvement, change management, and deviation management activities. - Create and maintain the ORS schedule to ensure 24/7 coverage, including managing shift rotations, addressing time-off requests, and adjusting for weekends, holidays, and peak times. - Lead case reviews and organize meetings with Medical Directors, where data is reviewed, shared, and analyzed. - Monitor performance metrics, analyze trends, and implement process improvements. - Ensure compliance with CMS, AOPO, UNOS/OPTN, OSHA, IDPH, federal and state employment and other regulations, and IDN policies through annual reviews, department audits, and staying current on industry standards and regulations. - Assist the Director with managing the operational, budgetary, and financial responsibilities and activities of the department. - Participate in organizational strategic planning and assist with development of work system action plans and process improvement opportunities to meet organizational goals. - Manage specific work process operational needs and self-schedule 20% in designated staff role. Participate in leader on call coverage. - Perform other duties as assigned or required. Qualifications - Minimum of 4-year degree in health care field. - A minimum of three years’ experience as a donation/procurement/recovery/allocation coordinator. - Three years’ experience in a leadership role preferred. - CPTC certification preferred or within one year of employment. - Ability to provide constructive feedback with proven results. - Advanced Cardiac Life Support & Pediatric Advanced Life support required. Prefer Fundamentals of Critical Care Support, Trauma Nurse Critical Care certification. Skills and Abilities - Exceptional leadership, communication, interpersonal skills, and developmental skills. - Demonstrated ability to lead, organize, and delegate responsibilities to team members. - Ability to understand, interpret, and apply detailed and complex information. - Develop innovative solutions to complex problems. - Excellent time management and problem-solving skills with a proven ability to meet deadlines. - Ability to use critical thinking skills and work efficiently in high stress situations. - Participate in or conduct crucial conversations. - Skill and ability to effectively use computers and computer software including word processing, databases, spreadsheets, internet tools, and electronic mail. - Effectively communicate both verbally and in writing when representing IDN, work well with others, take and give direction; demonstrate effective problem-solving skills; ability to work both independently and collaboratively. - Ability to effectively and professionally represent IDN in local and national venues. Physical Requirements - Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact (e.g., Influenza obtained annually by December 1st). - Lift equipment and supplies weighing up to 20 lbs. - Possible mental and visual fatigue associated with fast-paced, detailed work. - Express ideas verbally and convey detailed or important spoken information. - Receive detailed information through oral and auditory communication. - Maintain availability for communication 24/7/365. Organizational Responsibilities - Demonstrate commitment to the mission and vision. - Maintain effective communication and exhibit teamwork. - Respect diversity and follow policies and procedures. - Maintain confidentiality of all donor, recipient, and organizational information. - Demonstrate accuracy and thoroughness while meeting productivity standards. - Observe safety and security procedures; be consistently punctual and dependable. - Actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values. - Maintain confidentiality of information shall survive the termination of employment with IDN.