Iowa Donor Network

Role Description The Systems Administrator is responsible for the day-to-day administration, maintenance, and support of the organization’s IT infrastructure including servers, network systems, storage, firewalls, switches, endpoint devices, and cloud-based services. This role serves as a key member of the IT team requiring a reliable, detail-oriented professional who can ensure the stability, security, and performance of all systems while supporting the organization’s operational needs and driving successful execution of IT initiatives. Essential Functions and Performance Responsibilities: - Lead and oversee enterprise IT initiatives, including system upgrades, infrastructure migrations, and disaster recovery planning, ensuring alignment with organizational objectives. - Proactively monitor, analyze, and optimize system performance; diagnose and resolve complex technical issues; and implement updates, patches, and enhancements to maintain system integrity and security. - Administer and optimize cloud-based platforms, including Microsoft 365, Azure AD, SharePoint, and related integrations. - Provide end-to-end project management, including scope development, planning, resource coordination, risk mitigation, and timely delivery of technology solutions within established timelines and budgets. - Collaborate with key stakeholders to define business requirements, develop technical solutions, track progress, and communicate status throughout the project lifecycle. - Provide level two technical support to end users ensuring timely resolution of issues and high quality support. - Develop, maintain, and continuously improve technical documentation and system architecture to ensure operational continuity and compliance. - Manage vendor relationships, including evaluation, performance, and service-level oversight. - Design and deliver training to staff on new technologies, system enhancements, and best practices to support adoption and efficient use. - Exercise independent judgment in prioritizing work, recommend system improvements, and implement technology strategies that support organizational needs. - Maintain confidentiality. - Work a 24/7/365 on call rotation. - Perform other related duties as assigned. Qualifications - 2+ years of experience in support desk or systems administrator roles. - Proficiency with Windows Server, Active Directory, and virtualization platforms. - Familiarity with cloud platforms, including Microsoft 365, Google Workspace and others. - Strong troubleshooting, communication, and documentation skills. - Bachelor's degree in information technology, Computer Science, or related field (preferred). - Basic understanding of networking concepts such as DNS, DHCP, TCP/IP, and VPN (preferred). - Experience with backup and disaster recovery processes (preferred). - Familiarity with endpoint management and security tools (preferred). - Experience in a nonprofit or healthcare environment (preferred). - Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (preferred). - Exposure to compliance frameworks such as NIST 800‑171 or HIPAA (preferred). Requirements - Critical thinking and troubleshooting skills. - Customer service skills. - Time management skills and the ability to work independently. - Maintain a valid driver’s license and be insurable through IDN’s insurance. - Make timely and appropriate decisions. - Comfortable in a fast-paced work environment. Physical Requirements - Must have a high level of customer service and ability to communicate to a diverse audience. - Requires travel between office locations and the ability to work evenings or weekends. - Lift equipment and supplies weighing up to 50 lbs. - Possible mental and visual fatigue associated with detailed work. - Express ideas verbally and convey detailed or important spoken information. - Receive detailed information through oral and auditory communication. - Maintain a current valid driver’s license and be insurable through IDN’s insurance. - Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. Organizational Responsibilities It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position will remotely contact potential donor families through the organ, tissue, or eye donation process. Daily activities include collaboration with IDN clinical team members, family members, and hospital and clinical partners. This position completes all necessary paperwork associated with donation as well as intake medical information regarding the potential donor. Essential Functions and Performance Responsibilities - Establish rapport with potential donor families while providing support during the donation conversation and paperwork process. - Ensure accurate completion of required paperwork, including medical questionnaire and authorization or disclosure form. - Ensure effective and respectful communication and collaboration with hospital staff and other IDN team members. - Champion organizational efforts to ensure excellence in continuum of care for donor families. - Serve as an organizational expert regarding family discussions and support during the donation conversation. - Participate in process improvement and quality assurance activities. Qualifications - Requires a minimum two-year degree in the areas of Social Services, Psychology, Nursing, or other healthcare related field. - Equivalent work experience will be considered with family dynamics that include issues involving death, dying, grief or loss is preferred. - Crisis management experience preferred. - Experience in healthcare setting utilizing medical terminology preferred. Skills and Abilities - Excellent verbal and written communication skills. - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Ability to prioritize tasks and to delegate them when appropriate. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Ability to provide excellent customer service to a diverse audience. Physical and Technical Requirements - Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation. - Prolonged periods of sitting at a desk and working on a computer. - Must respond timely to IDN communication outside of scheduled shifts. - Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact (e.g., Influenza obtained annually by December 1st). Organizational Responsibilities - Demonstrate commitment to the mission and vision. - Maintain effective communication. - Exhibit teamwork and respect diversity. - Follow policies and procedures. - Maintain confidentiality of all donor, recipient and organizational information. - Demonstrate accuracy and thoroughness while meeting productivity standards. - Observe safety and security procedures. - Be consistently punctual and dependable. - Actively participate in performance improvement activities. - Continually demonstrate behavioral expectations and core values.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position will work with Iowa Donor Network hospital partners to remotely manage triage and initial clinical evaluation for organ, eye, and tissue donation opportunities. Daily activities include collaboration with donor hospital staff, medical examiners, and other essential stakeholders. - Support the donation process by triaging the medical evaluation of all vented and non-vented referrals. - Complete an effective medical evaluation of eye referrals. - Provide the Organ Resource Supervisor with a thorough organ chart review for donor suitability, determination, and medical management. - Collaborate with the Referral Response Coordinator to manage updates in changing medical information. - Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ and tissue donation. - Participate in process improvement and quality assurance activities. - Record and submit referral and case data for process improvement analysis and industry standards. Qualifications - A combination of education and equivalent field experience in a clinical setting (i.e., Licensed RN, Paramedic, Respiratory Therapist, or another applicable field). - Two-year degree or equivalent experience in a hospital setting required. - Experience with organ, tissue, or eye donation preferred. Requirements - Demonstrate ability to work with sensitive information and respond in a timely manner. - Exceptional ability to review medical information and communicate efficiently across multiple channels. - Strong ability to navigate multiple software systems, programs, and communication tools daily. - Excellent verbal and written communication skills. - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Ability to prioritize tasks and to delegate them when appropriate. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Ability to provide excellent customer service to a diverse audience. Benefits - Competitive Salary - Liberal Paid Time Off - Paid Parental Leave - Health, Vision, Dental, and Pet Insurance - 401K Match - Student Loan & College Savings Match - Tuition Reimbursement for Continuing Education - On-site, Hybrid, and Remote work opportunities based on role requirements