PIVOT Agency

Role Description The Corporate Travel Agent supports business travelers, executives, and corporate teams by delivering precise, policy-compliant travel arrangements and proactive disruption management. This contractor role requires strong GDS proficiency, exceptional service standards, and the ability to operate independently while meeting corporate SLAs and traveler expectations. Essential Duties and Responsibilities - Corporate Travel Consultation — Proactively assists with traveler needs, policy requirements, preferred suppliers, and cost-control priorities. - GDS Booking & Ticketing — Book and ticket air, hotel, car, and rail using Sabre/Amadeus/Apollo with accuracy and speed. - Policy Compliance Management — Ensure all bookings align with corporate travel policy, approval workflows, and negotiated supplier programs, including updates to Google Docs pertaining to department operating procedures. - Concur Administration — Work and review Concur reservation queues, handle complex changes within the Concur booking process, and make changes to travelers’ profiles as necessary. - Executive & VIP Support — Deliver white-glove service, anticipate needs, and manage complex multi-segment itineraries. - Disruption Handling — Reprotect travelers during delays, cancellations, or irregular operations with minimal downtime. - Duty of Care Coordination — Support traveler tracking, safety protocols, and emergency response procedures. - Supplier Liaison — Work with airline, hotel, and car partners to resolve issues and secure preferred arrangements. - Reporting & Documentation — Maintain accurate traveler profiles, booking notes, receipts, and post-trip documentation. Manage Corporate Travel shared folder, including client subfolders, monthly productivity reports, and other relevant documentation. - Technology Integration — Utilize online booking tools (e.g., Concur) and agency systems to streamline workflows. Success Criteria - Ability to meet and exceed individual and department revenue goals on behalf of our travel clients. - Ability to effectively manage the daily travel needs of PIVOT Travel Clients. - Ability to act in the best interest of company objectives and collaborate with fellow team members and senior leadership. - Ability to demonstrate commitment to PIVOT Marketing Agency and PIVOT Travel clients. - Ability to uncover additional travel business opportunities from our clients. - Ability to professionally communicate internally and with external PIVOT Travel clients. - Proficiency in using communication tools and software (e.g., email clients, CRM and video conferencing tools). - Ability to work collaboratively and independently. - Ability to manage one’s own schedule to provide first-class service to PIVOT Travel clients. - Ability to represent the company in alignment with its core values and objectives. Qualifications - Corporate travel experience (10+ years preferred). - Strong command of GDS systems, Sabre, and corporate fare rules. - Experience supporting executives, VIPs, or high-touch travelers. - Ability to interpret and enforce corporate travel policies. - Excellent communication, problem-solving, and crisis-management skills. - High accuracy, speed, and attention to detail. - Ability to work independently and manage fluctuating workloads. - Reliable remote office setup (computer, phone, high-speed internet). Employment Practices At PIVOT Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, domestic violence victim status, political affiliation, and any other status protected by state or federal law.

• The Manager, NBA Accounts will provide day-to-day operations support to our NBA clients. • The Manager, NBA Accounts is an effective communicator with a clear focus on performing for our current clients, reporting directly to VP, NBA Travel & Hotel Partnerships. • Our ideal candidate has a strong understanding of full season logistics as it applies to NBA teams / hotels. • This person will be responsible for client onboarding, sourcing, contracting, oversee day to day operations, filling Individual Travel requests in a timely manner, finance & analytics. • Liaison with team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season. • Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios. • Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences. • Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature. • Work with the team on day-to-day operational needs. • Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay. • Be on-call 24/7 for travel secretary last-minute requests, needs, or changes. • Effective and timely communications with both internal and external clients to provide best-in-class service. • Review final invoice prior to submitting to the team after PIVOT Travel internal accounting has processed it. • Follow up with the team and hotel on any feedback or challenges encountered during the stay. • Actively source new opportunities within the NBA Teams and other professional sport teams, to grow the PIVOT Travel portfolio. • Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships. • Create and distribute emails both internally and externally to clients. • Support our clients with individual travel requests. • Work within Salesforce to build/manage accounts, contacts, prospects, etc. • Some travel may be required for this role. • Any other duties assigned by the VP, NBA Travel & Hotel Partnerships.

Role Description The Manager, NBA Accounts will provide day-to-day operations support to our NBA clients. The Manager, NBA Accounts is an effective communicator with a clear focus on performing for our current clients, reporting directly to VP, NBA Travel & Hotel Partnerships. Our ideal candidate has a strong understanding of full season logistics as it applies to NBA teams / hotels. This person will be responsible for client onboarding, sourcing, contracting, overseeing day-to-day operations, filling Individual Travel requests in a timely manner, finance & analytics. Essential Duties and Responsibilities - Liaison with team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season. - Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios. - Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences. - Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature. - Work with the team on day-to-day operational needs. - Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay. - Be on-call 24/7 for travel secretary last-minute requests, needs, or changes. - Effective and timely communications with both internal and external clients to provide best-in-class service. - Review final invoice prior to submitting to the team after PIVOT Travel internal accounting has processed it. - Follow up with the team and hotel on any feedback or challenges encountered during the stay. - Actively source new opportunities within the NBA Teams and other professional sport teams, to grow the PIVOT Travel portfolio. - Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships. - Create and distribute emails both internally and externally to clients. - Support our clients with individual travel requests. - Work within Salesforce to build/manage accounts, contacts, prospects, etc. - Some travel may be required for this role. - Any other duties assigned by the VP, NBA Travel & Hotel Partnerships. Success Criteria - Ability to meet and exceed individual and department revenue goals on behalf of our NBA travel clients. - Ability to effectively manage the daily travel needs of PIVOT Travel Clients. - Ability to act in the best interest of company objectives and collaborate with fellow team members and senior leadership. - Ability to demonstrate commitment to PIVOT Marketing Agency and PIVOT Travel clients. - Ability to uncover additional travel business opportunities from our NBA clients (i.e., business analytics conferences, All-Star events, Rental cars, and other team activities including basketball camps, etc.). - Ability to professionally communicate internally and with external PIVOT Travel clients, including pro sports franchises and luxury hotel properties. - Use of sound judgement in negotiation and conflict resolution between PIVOT Travel clients and hotel properties and escalate any issues that arise to the VP, NBA Travel & Hotel Partnerships in a timely manner. - Proficiency in using communication tools and software (e.g., email clients, CRM and video conferencing tools). - Ability to work collaboratively and independently. - Ability to manage one’s own schedule to provide first-class service to PIVOT Travel clients. - Ability to represent the company in alignment with its core values and objectives. Qualifications - An appropriate level of drive and toughness to effectively manage multiple demanding critical projects in a fast-paced, technical environment and rapidly evolving industry. - Advanced negotiation skills. - Experience using Salesforce, CVENT, Google Suite, Zoom Info, and MS Office. - Acute attention to detail, organization, and efficiency. - Excellent presentation skills, both written and oral communication. - Strong understanding of the hotel hierarchy. Education and Experience - BA/BS in Business, Sports Management, Marketing, Hotel Management, or other related disciplines. - 3+ years of experience in Sales, Marketing and Business Development. - 3+ years of experience in an NBA/Hotel related position (BBOPS and/or Hotel Sports & Entertainment Sales Manager). - Advanced knowledge and understanding of NBA logistics/ Hotel logistics from both a competitive and business perspective. - Existing book of business and industry relationships. Employment Practices At PIVOT Marketing Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.