Role Description Drive Medical is a place where employees and management exist to enhance the quality of life of the people we touch. Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring an effortless experience to our customers in a fast-paced phone environment, by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs. This position will be a 6-month assignment. Schedule - Monday - Friday 9:30 AM - 6:00 PM. Main Activities/Responsibilities: - Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada. - Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner. - Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner. - Resolve all customer related inquiries and issues with extreme accuracy and efficiency. - Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc. - Enter and process orders received via phone, with accuracy. - Provide product availability and manage customer back-orders, as needed. - Support the sales team by aiding them with their daily service needs. - Follow up as needed to ensure accuracy and effortless customer experience. - Provide over the phone assistance with product assembly and parts inquiries. - Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems. - Achieve performance goals on a consistent basis and established KPIs. - 1-2 years’ experience in the position to be considered for promotion. Qualifications - Customer Focused - Prior customer-facing experience preferred - Excellent communication and problem resolution skills - Excellent computer skills, including knowledge in Microsoft Systems, SAP experience helpful - Quick learner, able to think on feet and find innovative solutions - Empathy, patience, listening skills - Career minded individual with ability to work flexible hours (generally M-F between 9AM-6PM EST) - Maintain a Scorecard of an A/B average to be considered for promotion Requirements - High school diploma or equivalent - Experience in Customer Service preferred Benefits - This position is not eligible for benefits. Company Description Drive Medical is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Role Description Are you ready for a new international opportunity in Greece? We are looking for Danish-speaking Customer Advisors to join an international team based in Greece. This is a great opportunity to build your career, gain valuable international experience, and enjoy the lifestyle, culture, and sunshine that Greece has to offer. Whether you are starting your career in customer support or looking for a new challenge abroad, this role provides the opportunity to grow professionally while receiving full support throughout your relocation journey. As a Danish-speaking Customer Advisor, you will: - Provide professional customer support to Danish-speaking clients via phone, email, and chat. - Assist customers with their questions, requests, and account-related matters. - Find effective solutions while ensuring a positive customer experience. - Use internal systems and tools to provide accurate and efficient support. - Work together with an international team to maintain excellent service standards. Qualifications - Native or fluent Danish (C1/C2 level). - Good English communication skills. - Strong communication and interpersonal skills. - Customer-focused mindset with problem-solving abilities. - Positive attitude and willingness to learn. - Ability to adapt to a new culture and working environment. - Willingness to relocate to Greece. - Previous customer service experience is an advantage, but not required. Requirements - Full training will be provided. Benefits - Competitive monthly salary. - Monthly performance bonus. - 14 salaries per year. - Fully paid relocation package. - Airport pick-up upon arrival. - Paid training and full onboarding support. - Health insurance. - Continuous support before and after your relocation. - International working environment with colleagues from around the world. - Career growth and development opportunities. - And many other benefits.

Role Description The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries. Key Performance Indicators - Excellent multi-tasking skills - Excellent customer service skills - Strong verbal and written communication skills Essential Functions - Responds to customer inquiries promptly and accurately - Documents all inquiries appropriately - Understands and applies confidentiality and security guidelines - Maintains minimum production expectations while meeting defined quality expectations - Maintains knowledge of online reference information - Prioritizes work throughout the day and adapts to changes in workload as needed Non-Essential Duties and Functions - Other duties as assigned Minimum Qualifications - High School diploma or GED - Ability to maintain confidential information in compliance with HIPAA regulations - Excellent data entry skills - Program training as required - Demonstrated problem solving skills Preferred Qualifications - Previous work experience in a healthcare provider or insurance environment and/or contact center experience - Ability to work flexible schedules Environment and Cognitive/Physical Demands - Office Environment - Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve - Requires prolonged sitting and telephone use - Requires the use of office equipment such as computer terminals, telephones, copiers and printers - Infrequent lifting to 15 pounds - Infrequent stooping Segregation of Duties Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations. Statement of Other Duties This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management. Benefits - Health, Dental and Vision Insurance - Voluntary Insurance Plans - Health Savings and Flexible Spending Accounts - 401k and Company Match - Company-paid Life Insurance - Education Assistance Program - Paid Sick Leave - Paid Holidays - Increasing PTO Accrual Plan - Medical/Parental/Disability Leave - Workers Compensation - Retiree Benefits - Severance Package - Employee Assistance Program - Financial and Health Wellness Benefits - Casual Dress - Open Office Setting - Online Learning System CMS Access Compliance and Regulation Contingency Statement Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Salary Range The pay range for this position is $15.66 – $20.60 hourly, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Other Compensation Incentive Plan & Lifestyle Benefit Application Deadline This job will be closed 07/16/2026 at 8:00AM CST. No further applications will be considered.

Role Description This is a Remote role. Must be available to remain on the phone for the entirety of the shift, handling calls and assisting customers throughout. Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes. Duties/Responsibilities: - Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system. - Provide excellent customer service to patients. - Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed. - Assure that all requests are handled accurately and efficiently. - Educate patients on the importance of changing out supplies clinically. - Suggested and insurance approved schedules. - Create sales orders and confirm accuracy of items and patient demographics. - Perform other duties as assigned. Qualifications - Two years of customer service experience - Customer oriented with excellent oral and written communication skills - Strong written and oral communication skills - Strong computer skills with the ability to navigate multiple software platforms - Must be able to multi-task between various software platforms (CallShaper, SNAP, Brightree) - Self-motivated, team player - Works well in fast-paced professional environment - Ability to work independently and meet target goals - Dedicated home office space free of distractions and noise - High speed home internet Requirements - Availability for the shift: Monday-Friday, 10am - 6:30pm EST