Role Description The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries. Key Performance Indicators - Excellent multi-tasking skills - Excellent customer service skills - Strong verbal and written communication skills Essential Functions - Responds to customer inquiries promptly and accurately - Documents all inquiries appropriately - Understands and applies confidentiality and security guidelines - Maintains minimum production expectations while meeting defined quality expectations - Maintains knowledge of online reference information - Prioritizes work throughout the day and adapts to changes in workload as needed Non-Essential Duties and Functions - Other duties as assigned Minimum Qualifications - High School diploma or GED - Ability to maintain confidential information in compliance with HIPAA regulations - Excellent data entry skills - Program training as required - Demonstrated problem solving skills Preferred Qualifications - Previous work experience in a healthcare provider or insurance environment and/or contact center experience - Ability to work flexible schedules Environment and Cognitive/Physical Demands - Office Environment - Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve - Requires prolonged sitting and telephone use - Requires the use of office equipment such as computer terminals, telephones, copiers and printers - Infrequent lifting to 15 pounds - Infrequent stooping Segregation of Duties Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations. Statement of Other Duties This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management. Benefits - Health, Dental and Vision Insurance - Voluntary Insurance Plans - Health Savings and Flexible Spending Accounts - 401k and Company Match - Company-paid Life Insurance - Education Assistance Program - Paid Sick Leave - Paid Holidays - Increasing PTO Accrual Plan - Medical/Parental/Disability Leave - Workers Compensation - Retiree Benefits - Severance Package - Employee Assistance Program - Financial and Health Wellness Benefits - Casual Dress - Open Office Setting - Online Learning System CMS Access Compliance and Regulation Contingency Statement Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Salary Range The pay range for this position is $15.66 – $20.60 hourly, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Other Compensation Incentive Plan & Lifestyle Benefit Application Deadline This job will be closed 07/16/2026 at 8:00AM CST. No further applications will be considered.