Role Description The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries. Key Performance Indicators - Excellent multi-tasking skills - Excellent customer service skills - Strong verbal and written communication skills Essential Functions - Responds to customer inquiries promptly and accurately - Documents all inquiries appropriately - Understands and applies confidentiality and security guidelines - Maintains minimum production expectations while meeting defined quality expectations - Maintains knowledge of online reference information - Prioritizes work throughout the day and adapts to changes in workload as needed Non-Essential Duties and Functions - Other duties as assigned Minimum Qualifications - High School diploma or GED - Ability to maintain confidential information in compliance with HIPAA regulations - Excellent data entry skills - Program training as required - Demonstrated problem solving skills Preferred Qualifications - Previous work experience in a healthcare provider or insurance environment and/or contact center experience - Ability to work flexible schedules Environment and Cognitive/Physical Demands - Office Environment - Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve - Requires prolonged sitting and telephone use - Requires the use of office equipment such as computer terminals, telephones, copiers and printers - Infrequent lifting to 15 pounds - Infrequent stooping Segregation of Duties Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations. Statement of Other Duties This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management. Benefits - Health, Dental and Vision Insurance - Voluntary Insurance Plans - Health Savings and Flexible Spending Accounts - 401k and Company Match - Company-paid Life Insurance - Education Assistance Program - Paid Sick Leave - Paid Holidays - Increasing PTO Accrual Plan - Medical/Parental/Disability Leave - Workers Compensation - Retiree Benefits - Severance Package - Employee Assistance Program - Financial and Health Wellness Benefits - Casual Dress - Open Office Setting - Online Learning System CMS Access Compliance and Regulation Contingency Statement Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Salary Range The pay range for this position is $15.66 – $20.60 hourly, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Other Compensation Incentive Plan & Lifestyle Benefit Application Deadline This job will be closed 07/16/2026 at 8:00AM CST. No further applications will be considered.

Role Description This is a Remote role. Must be available to remain on the phone for the entirety of the shift, handling calls and assisting customers throughout. Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes. Duties/Responsibilities: - Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system. - Provide excellent customer service to patients. - Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed. - Assure that all requests are handled accurately and efficiently. - Educate patients on the importance of changing out supplies clinically. - Suggested and insurance approved schedules. - Create sales orders and confirm accuracy of items and patient demographics. - Perform other duties as assigned. Qualifications - Two years of customer service experience - Customer oriented with excellent oral and written communication skills - Strong written and oral communication skills - Strong computer skills with the ability to navigate multiple software platforms - Must be able to multi-task between various software platforms (CallShaper, SNAP, Brightree) - Self-motivated, team player - Works well in fast-paced professional environment - Ability to work independently and meet target goals - Dedicated home office space free of distractions and noise - High speed home internet Requirements - Availability for the shift: Monday-Friday, 10am - 6:30pm EST

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Offer schedule flexibility once certified

Role Description Do you enjoy teaching and sharing your knowledge? At Nachhilfeunterricht, we are looking for motivated and reliable tutors who are passionate about helping students of all ages achieve their academic goals. Whether it's primary school, secondary school (Gymnasium, Realschule, Gesamtschule, etc.), vocational education, university, or adult learners, you'll have the opportunity to teach the subjects you know best. - Assess each student's level and learning needs. - Plan and deliver personalised one-to-one lessons. - Support, encourage, and motivate students throughout their learning journey. Qualifications - No previous teaching experience is required – enthusiasm for teaching is what matters most. - A responsible attitude, excellent communication skills, and commitment to your students. - Strong knowledge of at least one subject, such as mathematics, German, English, science, economics, or other school and university subjects. Benefits - Competitive pay of €15–€30 per hour, depending on your experience and the subject taught. - Complete flexibility – choose your own schedule and workload. - Teach online or in person, depending on your preferences. - A wide range of subjects to teach, allowing you to focus on your strengths. - The opportunity to gain valuable teaching experience while joining a supportive community of tutors. Company Description