Title: Technical Account Manager Location: Anywhere Type: Contract-to-Hire Category: Sales Industry: Technology Workplace Type: Remote Reference ID: JN -062026-107656 Job Description: Remote Our client seeks a customer-obsessed, analytically minded Technical Account Manager to serve as the primary technical partner for a portfolio of live customers. This role drives adoption and successful outcomes by leading technical check-ins, resolving complex issues in partnership with Support, Product, and Engineering, and identifying opportunities to expand platform value through best practices and new integrations. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $75.00 to $85.00/hr. w2 Responsibilities: - Serve as the primary technical resource for live customers within the portfolio. - Share technical best practices and proactive recommendations to improve platform usage and help customers achieve program goals. - Conduct technical discovery with customer marketing and technical teams to enable expanded platform use and new integrations. - Participate in technical account health reviews and deliver executive-ready status summaries internally and to customers. - Track, follow up on, and drive closure of open technical items across customer stakeholders and internal teams. - Partner with Support and Engineering during incident and issue investigations, using technical expertise to accelerate resolution. Experience Requirements: - Experience using APM tools. - Experience using and debugging APIs, investigating logs, and querying Athena. - Experience in technical client-facing and technical account management roles. - Knowledge of software architectures and modern software environments. - Solution-oriented and process-driven with strong written and verbal communication skills. Education Requirements: - Bachelor’s degree in Computer Science or equivalent practical experience. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

• Serve as a trusted technical advisor throughout your customers’ Wiz journey • Help customers develop success plans with measurable goals • Actively drive value based conversations with customer executives • Manage a book of business and support revenue objectives • Develop documentation and mentor other TAMs

• Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders. • Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders. • Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure. • Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns. • Engage with C-level and VP-level contacts with confidence, clarity, and authority. • Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities. • Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level. • Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean. • Assist customers with architectural planning, workload migration, performance tuning, and incident response. • Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs. • Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts. • Identify opportunities for workload expansion, cost optimization, and operational efficiency. • Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.

• Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion • Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership • Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities • Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements • Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings • Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives • Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits • Lead pricing strategy as well as margin management for assigned accounts • Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms • Support sales and operational planning (S&OP) through accurate forecasting and demand insights • Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements • Ensure disciplined management of AR/DSO and working capital objectives • Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies • Champion internal communication to ensure flawless execution of customer programs from development through commercialization • Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes • Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation • Promote a continuous improvement mindset focused on operational optimization and customer success