• Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders. • Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders. • Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure. • Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns. • Engage with C-level and VP-level contacts with confidence, clarity, and authority. • Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities. • Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level. • Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean. • Assist customers with architectural planning, workload migration, performance tuning, and incident response. • Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs. • Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts. • Identify opportunities for workload expansion, cost optimization, and operational efficiency. • Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.

• Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion • Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership • Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities • Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements • Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings • Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives • Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits • Lead pricing strategy as well as margin management for assigned accounts • Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms • Support sales and operational planning (S&OP) through accurate forecasting and demand insights • Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements • Ensure disciplined management of AR/DSO and working capital objectives • Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies • Champion internal communication to ensure flawless execution of customer programs from development through commercialization • Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes • Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation • Promote a continuous improvement mindset focused on operational optimization and customer success

• Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution. • Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams. • Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications. • Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. • Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps. • Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives. • Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity. • Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling. • Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Oracle technology at PwC will focus on utilising and managing Oracle suite of software and technologies for various purposes within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. As part of the Oracle Consulting - Oracle Technology team you are expected to support Oracle Cloud Architect. As a Senior Associate you are expected to analyze complex problems, mentor others, and maintain standards. You are expected to focus on building client relationships and developing a deeper understanding of the business context, while navigating increasingly complex situations and growing your personal brand. Responsibilities - Supporting Oracle Cloud Architect - Analyzing intricate problems to provide solutions - Mentoring and supporting junior associates - Upholding elevated standards in tasks - Cultivating client relationships - Gaining a thorough understanding of business environments - Navigating complex situations effectively - Growing personal brand and technical skills What You Must Have - Bachelor's Degree - 7 years of experience What Sets You Apart - Successful track record with Oracle application-based solutions - Experience in architecting Oracle ERP solutions - Contributing as a technical team member - Designing, building, testing and deploying Oracle solutions - Knowledge of Oracle Fusion Middleware products - Integration experience with Oracle SaaS/Fusion products - Implementation experience with Oracle PaaS Products - Familiarity with open industry standards - Knowledge of Oracle ADF and Java The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines