Title: Systems Analyst Engineer Location: 399 Revolution Drive Somerville (Assembly Row Main Building) Job Description: Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The role focus in ServiceNow of HRSD (HR Service Delivery) and will work closely with the ITSM team. We are working towards merging instances with so many opportunities to support that effort and expand knowledge across the ServiceNow suite. Join us at a pivotal time as we advance our ServiceNow HRSD capabilities while collaborating closely with our ITSM partners to create a more unified, seamless experience across the organization. With an active initiative to merge multiple ServiceNow instances, this role provides a unique opportunity to influence platform strategy, support large-scale transformation efforts, and broaden your skill set across the full ServiceNow ecosystem. You Will - Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases. Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks. - Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services. - Monitor and optimize platform performance, availability, and capacity. - Troubleshoot and resolve complex platform issues across multiple environments. - Develop and maintain automation scripts and tools to improve operational efficiency. - Contribute to the design and implementation of new platforms and services. - Participate in platform upgrades, migrations, and patch management. - Support security hardening and vulnerability remediation efforts. - Collaborate with cross-functional teams to support business and technical projects. Qualifications - Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required - Can this role review and consider experience in lieu of a degree? Yes - Experience as a systems engineer or related position 3-5 years required Skills For Success - Proficient in administering enterprise systems and platforms. - Solid understanding of networking concepts, firewalls, and load balancers. - Solid understanding of data structure and database systems. - Intermediate scripting and automation skills to streamline operational tasks. - Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments. - Ability to analyze and troubleshoot complex system and application issues. - Experience with system monitoring tools and interpreting performance data. - Understanding of system security concepts and the implementation of security-leading practices. - Effective collaboration and communication skills across technical and non-technical teams. Additional Job Details (if applicable) Working Model Requirements - M-F Eastern Business Hours required - Hybrid includes at least 1x weekly onsite in office - Remote Workdays require stable, secure, quiet, compliant workstation Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $75,275.20 - $109,553.60/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. HPE Networking is transforming enterprise networking with AI-driven solutions that power modern campuses, branches, data centers, and cloud environments. We're looking for a customer-focused Senior Pre-Sales Systems Engineer to support enterprise customers across the NYC Metro region. In this role, you'll partner with Territory Managers to understand customer challenges, architect innovative networking solutions, deliver technical presentations and Proof of Concepts (PoCs), and help drive opportunities from qualification through successful deployment. This is an excellent opportunity for a consultative technical leader who enjoys solving complex customer problems while influencing strategic technology decisions. What You'll Do - Partner with Territory Managers to identify, qualify, and advance enterprise sales opportunities. - Design and present networking solutions that align with customer business and technical requirements. - Lead technical discovery sessions, demonstrations, and customer Proof of Concepts (PoCs). - Develop solution architectures, proposals, and technical documentation. - Position HPE Networking solutions against competitive offerings by articulating business and technical value. - Serve as a trusted technical advisor throughout the sales cycle, from opportunity identification through deal closure. - Collaborate with engineering, product teams, and channel partners to deliver successful customer outcomes. - Stay current on emerging networking technologies and industry trends. Qualifications - Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent industry experience. - 8+ years of networking experience in a pre-sales, post-sales, consulting, or systems engineering role. - Strong expertise in enterprise networking technologies, including: - Routing & Switching - Wireless Networking - Network Security - SASE / SD-WAN - Data Center Networking - Network Management Platforms (on-premises and cloud) - Experience with network access security solutions such as Aruba ClearPass, Juniper Access Assurance, Cisco ISE, or similar platforms. - Industry certifications such as HPE/Aruba, Juniper, Cisco, or equivalent are highly desirable. - Excellent customer-facing communication, presentation, and consultative selling skills. - Proven ability to translate complex technical concepts into business value for customers. - Experience supporting complex enterprise sales engagements in competitive environments. Requirements - Must reside in or be willing to support customers throughout the NYC Metro region. - Ability to travel locally within the territory as needed for customer meetings, presentations, and Proof of Concepts. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach any career goals you have. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.

• Participate in software implementation projects. • Gather and analyze business rules with clients. • Document requirements and processes. • Develop solutions and customizations using PL/SQL. • Perform data migrations and system configuration/parameterization. • Develop integrations using APIs, web services, and file-based exchanges. • Code simple and complex routines. • Support user acceptance testing (UAT) and deployments with clients. • Work alongside multidisciplinary teams. • Provide on-site client support when required.

• Lead Workday Financials & Grants Management Solutions • Serve as a functional lead for Workday Financials and Workday Grants Management, partnering closely with GCS, Research Administration, and Finance & Accounting in a higher education and research environment • Analyze, design, and optimize WHOI’s Financial and Grants Management systems and processes, leveraging Workday best practices • Partner closely with GCS to ensure Workday configurations support sponsor terms, institutional policies, and regulatory requirements • Support the full sponsored research lifecycle in Workday, including award setup, budgeting, amendments, cost sharing, F&A, billing, revenue recognition, and closeout • Support core financial management processes across General Ledger/Financial Reporting, Accounts Payable, Accounts Receivable, Procurement, Assets, Cash Management and Financial Planning & Analysis ensuring alignment with institution accounting policies and best practices • Collaborate with Finance & Accounting leadership and business process owners to design, optimize, and govern Workday Financials configurations and controls • Act as a key functional lead and trusted advisor during Workday implementations, enhancements, and optimization initiatives • Coordinate and support system testing, user acceptance testing, and issue resolution in partnership with business and technical teams • Support integrations between Workday and other institutional systems and tools • Develop dashboards and metrics that support research administration, financial management, grants oversight, audit readiness, and leadership decision-making • Provide ad hoc reporting and analysis to support operational and strategic needs • Provide ongoing functional support to Finance & Accounting, GCS & Research Administration, and the broader WHOI Workday user community • Coordinate system enhancements, upgrades, documentation, and end-user training • Develop clear user guides, training materials, and process documentation tailored to a research environment • Proactively identify opportunities to improve system usability, productivity, and user experience.