• We’re looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment. • As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare, you’ll architect and deliver state-of-the-art AI agents and automations that transform system workflows. • You’ll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools. • You bring hands-on experience building Agentforce AI Agents and over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps. • Build intelligent process automations, test automations, and debug standard to complex issues related with Apex code, JavaScript, Python or code from other programming languages as it relates to the applications you are developing for. • Develop technical documentation, be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors. • Provide training and consultation related to the systems and processes developed by the team to our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.

• Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents. • Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others. • Build test automations to improve QA efficiencies in QA for Salesforce and other applications. • Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases. • Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized. • Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., relevant to the core applications and connected or integrated apps. • Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing. • Analyze, troubleshoot, and debug systems for standard issues. • Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster. • Create and maintain technical documentation for all builds and AI Agents produced. • Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.

Role Description Our client, a renowned company in the fintech industry, is looking for an experienced Senior Salesforce Development & Architecture Lead to join their team remotely. The Senior Salesforce Development & Architecture Lead will define the Salesforce platform's technical strategy, architecture, and development direction, ensuring secure, scalable, and high-performing solutions that support critical business operations. This role combines hands-on technical leadership with architectural oversight, mentoring development teams, and collaborating closely with business and technology stakeholders. - Lead the architecture, development, and deployment of enterprise-scale Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Platform capabilities. - Define and drive Salesforce architecture standards, development best practices, governance, and coding guidelines. - Lead the implementation and customization of Salesforce across Sales Cloud, Service Cloud, and Experience Cloud. - Partner with business stakeholders, product owners, and technical teams to translate business requirements into scalable, secure, and maintainable solutions. - Design and oversee integrations with payment platforms, core banking systems, enterprise applications, and microservices using REST/SOAP APIs and enterprise integration patterns. - Ensure platform scalability, reliability, security, and performance in a high-volume fintech environment. - Provide technical leadership through solution design, code reviews, mentoring, and technical guidance. - Establish and enforce Salesforce security architecture, data access models, and compliance with industry best practices. - Lead troubleshooting of complex technical issues, performance bottlenecks, and production incidents. - Drive Git-based version control, CI/CD pipelines, automated testing, and release management. - Collaborate with enterprise architects and cross-functional teams to align Salesforce solutions with the organization's technology strategy. - Evaluate new Salesforce capabilities and emerging technologies to continuously improve the platform. - Maintain technical documentation, architecture diagrams, and integration documentation. Qualifications - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. - 8–10+ years of Salesforce development experience, including solution architecture and technical leadership. - Strong expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC), Visualforce, Salesforce APIs, and platform customization. - Extensive experience with Sales Cloud, Service Cloud, and Experience Cloud. - Deep understanding of Salesforce architecture, data modeling, security, governor limits, and performance optimization. - Proven experience designing and implementing complex integrations using REST/SOAP APIs, asynchronous processing, middleware, and enterprise integration patterns. - Experience integrating Salesforce with enterprise applications (e.g., payment platforms, banking systems, or ERP solutions) is highly preferred. - Hands-on experience with Git, CI/CD pipelines, and DevOps practices. - Demonstrated experience leading development teams, mentoring engineers, and driving architectural decisions. - Salesforce certifications such as Platform Developer II, Application Architect, System Architect, or Certified Technical Architect (CTA) are highly preferred. - Excellent problem-solving, communication, and stakeholder management skills. - English required; Arabic is a plus.

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery. • Manage a technical staff consisting of Salesforce administrators, architects, and security specialists. • Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required. • Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates. • Manage the onboarding of new DTC customer project teams onto the platform. • Manage the release calendar and coordinate DTC actions for customer application deployments. • Manage daily O&M support activities. • Manage license inventory, allocations, and renewal efforts. • Manage platform ATO renewal assessments and mid-year changes. • Co-lead DTC customer technical design reviews with Salesforce architects. • Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library. • Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations. • Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.