Founded in 2000 and based in Mississauga, Ontario, Canada, PointClickCare offers comprehensive services to assist long-term healthcare providers. One of the fir
Senior Application Engineer – Salesforce, Agentforce Ai
Location
Canada
Posted
3 days ago
Salary
$110K - $120K / year
Seniority
Senior
Job Description
Senior Application Engineer – Salesforce, Agentforce Ai
PointClickCare
• Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents. • Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others. • Build test automations to improve QA efficiencies in QA for Salesforce and other applications. • Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases. • Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized. • Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., relevant to the core applications and connected or integrated apps. • Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing. • Analyze, troubleshoot, and debug systems for standard issues. • Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster. • Create and maintain technical documentation for all builds and AI Agents produced. • Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.
Job Requirements
- Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources.
- Solid experience with Salesforce integrations and external system integrations.
- Working experience with Workday platform highly desired.
- Experience creating intelligent process automations using tools like Power Automate or others.
- Solid experience creating test automations for Salesforce and other platforms.
- Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc.
- Proficient in DevOps processes and tools (e.g., Copado, AutoRabit).
- Proficient in GITHUB and troubleshooting standard versioning and DevOps issues.
- Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions.
- Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT).
- In-depth understanding of Salesforce data models, security, and governor limits.
- Excellent organization, critical-thinking and self-management skills.
- A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others.
- Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations.
- Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view.
- Proven experience as a great Intermediate Application Engineer.
- Salesforce Certified Agentforce Specialist.
- Salesforce Certified Platform Developer I & II (required).
- Salesforce Advanced Administrator certification (required).
- Salesforce Certified Application/Systems Architect (desired).
- BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience).
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Related Guides
Related Categories
Related Job Pages
More Salesforce Developer Jobs
Role Description Our client, a renowned company in the fintech industry, is looking for an experienced Senior Salesforce Development & Architecture Lead to join their team remotely. The Senior Salesforce Development & Architecture Lead will define the Salesforce platform's technical strategy, architecture, and development direction, ensuring secure, scalable, and high-performing solutions that support critical business operations. This role combines hands-on technical leadership with architectural oversight, mentoring development teams, and collaborating closely with business and technology stakeholders. - Lead the architecture, development, and deployment of enterprise-scale Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Platform capabilities. - Define and drive Salesforce architecture standards, development best practices, governance, and coding guidelines. - Lead the implementation and customization of Salesforce across Sales Cloud, Service Cloud, and Experience Cloud. - Partner with business stakeholders, product owners, and technical teams to translate business requirements into scalable, secure, and maintainable solutions. - Design and oversee integrations with payment platforms, core banking systems, enterprise applications, and microservices using REST/SOAP APIs and enterprise integration patterns. - Ensure platform scalability, reliability, security, and performance in a high-volume fintech environment. - Provide technical leadership through solution design, code reviews, mentoring, and technical guidance. - Establish and enforce Salesforce security architecture, data access models, and compliance with industry best practices. - Lead troubleshooting of complex technical issues, performance bottlenecks, and production incidents. - Drive Git-based version control, CI/CD pipelines, automated testing, and release management. - Collaborate with enterprise architects and cross-functional teams to align Salesforce solutions with the organization's technology strategy. - Evaluate new Salesforce capabilities and emerging technologies to continuously improve the platform. - Maintain technical documentation, architecture diagrams, and integration documentation. Qualifications - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. - 8–10+ years of Salesforce development experience, including solution architecture and technical leadership. - Strong expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC), Visualforce, Salesforce APIs, and platform customization. - Extensive experience with Sales Cloud, Service Cloud, and Experience Cloud. - Deep understanding of Salesforce architecture, data modeling, security, governor limits, and performance optimization. - Proven experience designing and implementing complex integrations using REST/SOAP APIs, asynchronous processing, middleware, and enterprise integration patterns. - Experience integrating Salesforce with enterprise applications (e.g., payment platforms, banking systems, or ERP solutions) is highly preferred. - Hands-on experience with Git, CI/CD pipelines, and DevOps practices. - Demonstrated experience leading development teams, mentoring engineers, and driving architectural decisions. - Salesforce certifications such as Platform Developer II, Application Architect, System Architect, or Certified Technical Architect (CTA) are highly preferred. - Excellent problem-solving, communication, and stakeholder management skills. - English required; Arabic is a plus.
Technical Project Manager, Salesforce Experience
ICFWe are not a typical consulting firm and our people are not typical consultants.
• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery. • Manage a technical staff consisting of Salesforce administrators, architects, and security specialists. • Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required. • Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates. • Manage the onboarding of new DTC customer project teams onto the platform. • Manage the release calendar and coordinate DTC actions for customer application deployments. • Manage daily O&M support activities. • Manage license inventory, allocations, and renewal efforts. • Manage platform ATO renewal assessments and mid-year changes. • Co-lead DTC customer technical design reviews with Salesforce architects. • Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library. • Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations. • Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.
Salesforce Developer
GFT Technologies SEProcuramos uma pessoa que: Goste de trabalhar em equipe e seja colaborativa em suas atribuições; Tenha coragem para se desafiar e ir além, abraçando novas oportunidades de crescimento; Transforme ideias em soluções criativas e busque qualidade em toda sua rotina; Tenha habilidades de resolução de problemas; Possua habilidade e se sinta confortável para trabalhar de forma independente e gerenciar o próprio tempo; Tenha interesse em lidar com situações adversas e inovadoras no âmbito tecnológico. Big enough to deliver – small enough to care. #VempraGFT #VamosVoarJuntos #ProudToBeGFT
Role Description Profissional para atuar no desenvolvimento e evolução de sistemas bancários complexos e altamente escaláveis, com foco em performance, integração e arquitetura moderna como Desenvolvedor Salesforce, utilizando Apex e Lightning Web Components (LWC). Qualifications - Desenvolver soluções avançadas na plataforma Salesforce. - Implementar componentes utilizando Apex e Lightning Web Components (LWC). - Desenvolver integrações via APIs REST e SOAP. - Criar automações de processos na plataforma Salesforce. - Atuar em todas as etapas do ciclo de desenvolvimento. - Garantir qualidade técnica, aderência às melhores práticas e performance das aplicações. - Participar de processos de versionamento e deploy contínuo. - Contribuir com melhorias técnicas e evolução das soluções. Requirements - Integração & APIs: APIs REST; APIs SOAP; Named Credentials; Consumo seguro de APIs. - Modelagem de Dados: Modelagem de Dados; Objetos Customizados; Regras de Validação. - DevOps & Versionamento: Versionamento de Código; Deploy Contínuo; Boas práticas de desenvolvimento. Benefits - Certificações: Salesforce Platform Developer I; Salesforce Platform Developer II. - Integrações: Experiência em integração com sistemas externos. - Idioma: Espanhol. Company Description Procuramos uma pessoa que: - Goste de trabalhar em equipe e seja colaborativa em suas atribuições; - Tenha coragem para se desafiar e ir além, abraçando novas oportunidades de crescimento; - Transforme ideias em soluções criativas e busque qualidade em toda sua rotina; - Tenha habilidades de resolução de problemas; - Possua habilidade e se sinta confortável para trabalhar de forma independente e gerenciar o próprio tempo; - Tenha interesse em lidar com situações adversas e inovadoras no âmbito tecnológico. Big enough to deliver – small enough to care. #VempraGFT #VamosVoarJuntos #ProudToBeGFT
Senior Salesforce Agentforce
robustaOctopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.
Role Description We are seeking an experienced Senior Salesforce Agentforce to lead the design and delivery of enterprise-grade AI agent solutions using Salesforce Agentforce. This role requires deep expertise in Agentforce architecture, Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), and the Salesforce platform. You will work closely with business stakeholders, architects, delivery teams, and executive leadership to identify AI use cases, define solution architectures, and drive successful Agentforce implementations across complex enterprise environments. Role Responsibilities - Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit. - Define agent care plans, success metrics, adoption strategies, and implementation roadmaps. - Architect Agentforce solutions, including: - Agents and sub-agents - Topics - Actions (Apex, Flow, Prompt-based, and Invocable Actions) - Instructions and orchestration - Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data. - Design scalable Salesforce platform architectures, including: - Data model - Sharing and visibility model - Security architecture - Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow. - Produce technical architecture documentation, solution blueprints, and executive presentations. - Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails. - Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services. - Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development. - Provide technical leadership and mentoring to project teams throughout the solution lifecycle. Qualifications - Proven experience delivering Salesforce Agentforce solutions in production environments or enterprise-scale proof of concepts. - Strong understanding of Agentforce architecture, including: - Agents - Sub-agents - Topics - Actions - Instructions - Orchestration - Experience facilitating AI use case discovery and designing agent care plans. - Strong expertise in Salesforce Data Cloud (Data 360), including: - Data modelling - Batch and streaming ingestion - Data harmonisation - Identity resolution - Deep understanding of Retrieval-Augmented Generation (RAG), including: - Vector databases - Embedding and chunking strategies - Retrieval optimisation - Grounding using Data Cloud and external knowledge sources - Strong Salesforce platform architecture experience covering: - Data modelling - Security architecture - Sharing and visibility model (OWD, Roles, Sharing Rules) - Advanced development skills in: - Apex - Lightning Web Components (LWC) - Salesforce Flow - Experience designing enterprise integration patterns connecting Agentforce with external systems. - Excellent stakeholder management and client-facing communication skills with the ability to present solutions to both technical and executive audiences. - Understanding of the Agentforce consumption model. - Experience with Agentforce Testing Center or equivalent AI testing frameworks. Nice to Have - Knowledge of Model Context Protocol (MCP). - Experience with Agent-to-Agent (A2A) integration patterns. - Experience designing headless Salesforce architectures. - Agentblazer Legend status. - Agentforce FDE Ready Practitioner accreditation. Preferred Salesforce Certifications - Salesforce Application Architect - Salesforce Data Cloud Consultant - Salesforce Agentforce Specialist Benefits - Fully remote engagement. - Opportunity to work on cutting-edge Salesforce AI and Agentforce implementations. - Collaborate with leading enterprise clients on large-scale digital transformation programmes. - Competitive contract rates and the opportunity to shape next-generation AI-powered customer experiences.

