Role Description We are seeking an experienced Research Program Manager (Data & Operations) to support a high-impact research organization within a global technology company. This role focuses on bringing operational rigor, analytics, and structure to complex, cross-functional research programs. The ideal candidate is a self-starter who thrives in fast-moving environments, excels at stakeholder management, and uses data, metrics, and dashboards to drive execution, prioritization, and decision-making. You will play a critical role in improving how research programs are planned, tracked, measured, and scaled. Key Responsibilities - Own and run the program operating cadence, including intake, planning support, execution tracking, and stakeholder updates - Improve operational documentation and processes, including templates, trackers, SOPs, and workflows - Partner cross-functionally to drive alignment, manage dependencies, and unblock execution - Analyze program and operational data to identify trends, gaps, risks, and improvement opportunities - Build and maintain dashboards and recurring reports to support leadership and stakeholder decision-making - Define, standardize, and operationalize KPIs and success metrics, improving clarity and consistency - Support ad-hoc data requests and synthesize findings into clear insights and recommendations - Strengthen research tracking systems by improving metadata quality, reporting, and visibility across the research portfolio - Support vendor usage and spend tracking, enabling better forecasting, planning, and optimization Qualifications - 8+ years of experience in program management, project management, operations, or business operations in cross-functional environments - 3+ years of experience in analytics- or metrics-focused roles (program analytics, business operations, data analysis, or similar) - Proven experience building dashboards, reports, and metrics frameworks for stakeholders and leadership - Strong ability to translate ambiguous problems into structured plans and measurable outcomes - Excellent communication, organization, and stakeholder management skills - High level of comfort operating independently in fast-paced environments - Advanced proficiency with Excel and/or Google Sheets Preferred Qualifications - Experience supporting research, research operations, product insights, or user research teams - Working knowledge of SQL and/or BI tools such as Tableau, Looker, or Mode - Experience using AI-enabled tools to improve reporting, synthesis, documentation, or workflow efficiency - Strong judgment around data quality, privacy, and responsible AI usage Education - Bachelor's degree in an analytical, quantitative, or related field (or equivalent experience) Why This Role - High-visibility role supporting a globally scaled product and research organization - Opportunity to influence how research programs are measured, prioritized, and scaled - Strong exposure to analytics, operations strategy, and cross-functional leadership - Work at the intersection of research, data, and operations

• Support the integration of Support & Digital Experience planning and program execution with corporate planning standards to eliminate planning lag across the organization • Partner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs with clear ownership, decision points, dependencies, and success measures • Maintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes • Drive the end-to-end execution of complex, cross-functional Support & Digital Experience programs, ensuring that workstreams stay aligned to agreed scope, delivery timelines, and technical dependencies • Apply and improve program management standards, ensuring that business requirements, stakeholder commitments, success measures, and guardrails are clearly defined, documented, and actively managed • Own integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs to proactively surface and resolve blockers • Design reusable program frameworks, templates, and playbooks for assigned initiative types that reduce setup time and improve consistency across future programs • Lead program retrospectives and operational reviews that capture lessons learned, identify reusable practices, and improve the quality, speed, and predictability of execution • Build and maintain program health dashboards, reporting views, and metrics that give stakeholders actionable visibility into execution status and KR progress • Mentor and develop less experienced program managers by sharing frameworks, reviewing program plans, and modeling strong program management practices • Run effective operating cadences for assigned programs, including working team forums, leadership reviews, risk reviews, and launch readiness checkpoints • Lead through influence rather than authority, driving alignment and accountability across teams with competing priorities and no direct reporting relationship • Contribute to monthly and quarterly business review materials by synthesizing program status, risks, and forward-looking priorities into concise, leadership-ready narratives • Represent assigned Support & Digital Experience programs in cross-functional planning and execution forums to ensure operational impacts are understood and addressed • Lead defined transformation initiatives that improve support systems, customer self-service, technical support engineer workflows, and operational execution maturity • Apply organizational change management principles to sustain adoption of new systems, processes, and ways of working across affected teams • Anticipate industry disruptions driven by AI, and leverage AI trends to enhance functional strategy and long-term operational excellence • Partner with AI, automation, product, engineering, and operations teams to identify and execute practical opportunities to reduce repetitive manual work, improve precision, and increase self-service effectiveness • Apply lean and continuous improvement principles to assigned programs, helping teams eliminate waste, clarify ownership, and improve handoffs • Use internal data, stakeholder feedback, customer pain points, and industry practices to recommend improvements, shape program priorities, and support investment decisions

Role Description The Program Manager will be responsible for the planning, execution, and oversight of a strategic program with the Department of Veterans Affairs covering millions of veteran users. In this role you will work with cross-functional teams, managing resources, mitigating risks, and ensuring the successful delivery of programs aligned with business objectives. You will possess strong leadership, communication, and organizational skills, along with a proven track record of managing complex programs from inception to completion. Responsibilities - Serve as the overall lead, manager, and administrator for the contracted effort, providing direction and oversight across multiple teams and locations. - Ensure program alignment with VA enterprise architecture, TRM standards, and modernization initiatives. - Act as the primary point of contact with the client, ensuring effective communication, timely updates, and overall client satisfaction. - Provide comprehensive project oversight, including the development of detailed monthly status reports, review of project deliverables, and enforcement of quality standards. - Direct and coordinate cross-functional teams, including subcontractors, to achieve program objectives and contract requirements. - Monitor contractor performance, resolve conflicts, and integrate tasks to ensure program success. - Manage project resources, schedules, and budgets in alignment with program goals and contractual obligations. - Assume full ownership of program financials, including budgeting, forecasting, cost control, and profitability analysis. - Ensure compliance with all applicable federal regulations, contractual requirements, and company policies. Qualifications - Master's degree in engineering, Computer Science, Information Systems, or relevant degree (or a bachelor's degree with 10 years of additional relevant experience may be substituted). - 15 Years of Experience leading and delivering IT projects of varying size, scope, and complexity within a Federal Contracting environment. - Demonstrated success managing a portfolio of projects, including oversight of concurrent initiatives. - Comprehensive knowledge of the full Systems Development Life Cycle (SDLC). - Expertise in enterprise-wide network engineering and strategic information planning. - Proven ability to lead business process reengineering efforts, including redesigning organizational structures and management processes. - Strong background in program management within federal contracting environments preferred. - PMP Certification or similar is desired. Working Conditions - Standard Business hours are Monday through Friday. - Occasional extended or weekend hours may be required based on operational needs. - Must have reliable internet service that allows for effective telecommuting. Pay Range The base salary range for this position is $170,000 to $215,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting. Benefits - Medical, Dental, and Vision. - Health Saving Account (when enrolled in eligible plan) with Company contribution. - Company paid Life, Accidental Death, Short-term & Long-term Disability. - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance. - Voluntary Medical & Dependent Care Flexible Spending Accounts. - Accrued Paid Time Off & Company Paid Holidays. - 401(k) Retirement Plan with Company match. Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contact and does not guarantee employment for any specific duration.

• Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts. • Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems. Incorporate branching logic, payload transformations, retries, error handling, alerts, and documentation so automations can scale beyond one-off hacks. • Debug data and workflow failures: Investigate broken syncs, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases. You should be comfortable reading logs, testing endpoints, and tracing data across systems. • Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps. • Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization. • Write lightweight operational scripts: Use Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve problems that are too custom for standard no-code tools. • Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions.