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Docusign

Bringing Agreements to Life

Lead Technical Program Manager

Technical Program ManagerTechnical Program ManagerFull TimeRemoteSeniorTeam 5,001-10,000Since 2003H1B SponsorCompany SiteLinkedIn

Location

California + 9 moreAll locations: California | Colorado | Illinois | New Jersey | New York | Ohio | Maryland | Massachusetts | Minnesota | Washington

Posted

8 days ago

Salary

$164.7K - $266K / year

Seniority

Senior

Bachelor Degree12 yrs expEnglishServiceNow

Job Description

Lead Technical Program Manager

Docusign

• Support the integration of Support & Digital Experience planning and program execution with corporate planning standards to eliminate planning lag across the organization • Partner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs with clear ownership, decision points, dependencies, and success measures • Maintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes • Drive the end-to-end execution of complex, cross-functional Support & Digital Experience programs, ensuring that workstreams stay aligned to agreed scope, delivery timelines, and technical dependencies • Apply and improve program management standards, ensuring that business requirements, stakeholder commitments, success measures, and guardrails are clearly defined, documented, and actively managed • Own integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs to proactively surface and resolve blockers • Design reusable program frameworks, templates, and playbooks for assigned initiative types that reduce setup time and improve consistency across future programs • Lead program retrospectives and operational reviews that capture lessons learned, identify reusable practices, and improve the quality, speed, and predictability of execution • Build and maintain program health dashboards, reporting views, and metrics that give stakeholders actionable visibility into execution status and KR progress • Mentor and develop less experienced program managers by sharing frameworks, reviewing program plans, and modeling strong program management practices • Run effective operating cadences for assigned programs, including working team forums, leadership reviews, risk reviews, and launch readiness checkpoints • Lead through influence rather than authority, driving alignment and accountability across teams with competing priorities and no direct reporting relationship • Contribute to monthly and quarterly business review materials by synthesizing program status, risks, and forward-looking priorities into concise, leadership-ready narratives • Represent assigned Support & Digital Experience programs in cross-functional planning and execution forums to ensure operational impacts are understood and addressed • Lead defined transformation initiatives that improve support systems, customer self-service, technical support engineer workflows, and operational execution maturity • Apply organizational change management principles to sustain adoption of new systems, processes, and ways of working across affected teams • Anticipate industry disruptions driven by AI, and leverage AI trends to enhance functional strategy and long-term operational excellence • Partner with AI, automation, product, engineering, and operations teams to identify and execute practical opportunities to reduce repetitive manual work, improve precision, and increase self-service effectiveness • Apply lean and continuous improvement principles to assigned programs, helping teams eliminate waste, clarify ownership, and improve handoffs • Use internal data, stakeholder feedback, customer pain points, and industry practices to recommend improvements, shape program priorities, and support investment decisions

Job Requirements

  • 12+ years of experience in technical program management, support operations, professional services, product operations, or engineering program management, with 5+ years leading cross-functional technical programs
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or an equivalent combination of technical degree and experience)
  • Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement
  • Experience with SaaS platforms, data flows, integrations, APIs, internal tooling, customer support systems, and automation workflows
  • Experience with program and portfolio management tools including Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM
  • Experience synthesizing program details into narratives, status updates, and decision paths for leadership audiences
  • Experience building program health dashboards, defining success metrics, and using data for risk management
  • Experience developing business cases or investment justifications, including articulating expected ROI and resource requirements

Benefits

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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