Role Description The Junior Implementation Specialist will support the deployment of eMaint computerized maintenance management software (CMMS) for our customers. This role is responsible for managing and documenting the implementation process, providing technical support, and collaborating with the Customer Success team to ensure a seamless transition post-implementation. Key Responsibilities - Become an expert in eMaint’s X4 and X5 software applications. - Guide new customers through onboarding and provide CMMS strategies to accelerate adoption. - Serve as a coach and trusted advisor to a portfolio of customers. - Coordinate and deliver product guidance and configuration sessions. - Evaluate customer business workflows and make strategic recommendations. - Develop and drive project plans to maximize customer success. - Create and deliver customer-facing reports and dashboards. - Continuously improve onboarding processes to enhance customer experience. - Work collaboratively in a team environment to support customers across diverse industries. - Multi-task during calls to research technical issues, communicate with customers, and document issues clearly. - Demonstrate a desire to help others and understand the support process from the customer’s perspective. Qualifications - B.A. or B.S. degree or equivalent experience. - 1+ years of CMMS experience (implementation experience preferred). - Strong mechanical aptitude and problem-solving skills. - Excellent verbal and written communication skills for diverse audiences. - Strong work ethic and ability to work independently. - Ability to thrive in a fast-paced environment with strong organizational skills. - Customer service experience preferred. - Fluency in Spanish or Portuguese is a plus. Benefits - Be part of a global, innovative team committed to continuous improvement and inclusion. - Competitive benefits, growth opportunities, and a culture of belonging.

Role Description The Contract Implementation Manager is responsible for overseeing the implementation of new contracts and auditing ongoing agreements within the United States. This role manages the full lifecycle of new business launches, reporting to the Vice President of Operations. Key responsibilities include: - Launching contract frameworks by collaborating with customers, business leadership, and internal teams to proactively identify and resolve implementation challenges, ensuring seamless operational startup. - Conducting thorough analyses of customer operations, identifying opportunities for competitive solutions through the application of data analytics and workflow assessment. - Utilizing historical data and trend analysis to inform customers of operational patterns and potential improvements. - Evaluating service levels and continuously developing enhancements for both new and existing contracts. - Monitoring program performance and regularly meeting with clients to review progress and introduce improvements. - Ensuring the adequate deployment of resources, including the recruitment and onboarding of brokers, qualified drivers, part-time staff, and administrative support, to facilitate successful contract launches. - Leading the implementation process and ongoing operations with a focus on continuous improvement. - Providing analysis and innovative recommendations, and conducting periodic meetings and reviews with clients, especially during program modifications. - Supervising contract invoicing and reporting activities. - Conducting post-implementation audits to verify that contractual outcomes align with original costing projections. - Traveling up to 50% to customer sites and company locations to support implementation, conduct reviews, and maintain strong client relationships. Qualifications - College degree with a general business focus plus ten years related experience and/or training; or equivalent combination of education and experience. - Background in transportation including dispatch and supervisory roles. - Safety training experience is an asset. - Proficient in Excel and Word. - Project management experience is an asset. Requirements - To apply, visit the Careers page on our website at dayross.com. - The successful candidate will be asked to provide references and criminal background checks before employment. - Only those candidates selected for an interview will be contacted. Benefits - Day & Ross is committed to applying the preceding by applicable human rights legislation. - The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis. - Such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others. - As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Role Description As a Remote Travel Client Care Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. Key Responsibilities - Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. - Support clients with booking modifications, cancellations, and special travel requests. - Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. - Follow up with clients to confirm travel plans and gather feedback post-trip. - Address concerns with empathy and efficiency, ensuring client satisfaction. Qualifications - Excellent communication skills—both written and verbal. - A background in customer service, ideally within travel, tourism, or hospitality. - High attention to detail, strong organizational habits, and a proactive mindset. - Tech-savvy and able to learn new systems and booking tools quickly. - A genuine enthusiasm for travel and helping others create memorable experiences. Benefits - Remote flexibility – work from anywhere, with hours that fit your lifestyle. - Exclusive travel perks and access to industry-only discounts. - Professional growth – ongoing training and support from a dedicated team. - Be part of a passionate community focused on building dreams and memories through travel. Company Description At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

• Facilitate the EDI pre-implementation process for TrueCommerce customers • Serve as the primary point of contact for the customer during the pre-implementation process. • Capable of working on multiple projects and with multiple clients and/or partners. • Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members. • Identify and communicate issues and escalate to Manager and/or appropriate parties. • Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams. • Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools. • Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving. • Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover. • Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams. • Work cross-functionally to ensure client satisfaction • Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover. • Prioritize tasks to meet customer expectations. • Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over. • Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover. • Provide timely project status updates and reporting • Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties. • Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.