AstraZeneca

Director, Country Operations Management Boston, Massachusetts, United States of America Location: Boston, Seaport Hybrid: 60% onsite The Director Country Operations Management (DCOM) will lead a local execution team, fully accountable for all study deliverables and quality for programs in their country). The DCOM is accountable for execution of all assigned operational trial deliverables, for assigned programs completed according to timelines, operational procedures, quality standards, SOPs and guidelines. Focus is on high quality delivery in a timely and cost-effective manner, in accordance with local regulations and ICH/GCP guidelines, and as aligned with country level ways of working. The DCOM is a key contributor in the overall deliverables for the country, including early planning, feasibility, site selection, study start-up, enrollment, data deliverables, and close-out, and works in partnership with global study team, SDHCO, Dir SSU and Site Partnership, and RHCO to define those deliverables. DCOM is accountable for leading, managing, training, and developing a dedicated team of direct reports, and is responsible for planning and optimization of reporting resources including objective setting, performance follow-up, and contributes to shaping processes to standardize ways of working country level and managing change . The DCOM will play a central role in maintaining oversight and effective management of vendors including CROs and will create an effective communication pathway with other stakeholders within their country e.g. Local Medical Affairs and Legal (where applicable). You will be responsible for: - Leads local execution team for assigned programs consistent with country level ways of working - Utilize available technology proficiently to manage local study delivery and identify opportunity for operational optimization - Directing country execution team to achieve quality and timeliness of all study deliverables (site identification, feasibility, start up, recruitment, data deliverables). - Ensuring resource optimization of assigned team to deliver to committed clinical program targets. - Development and performance management of direct reports and ensuring each direct report has development and training plans according to company policy and people plans. Hands-on support and coaching direct line reports on a regular basis to address challenges and needs - Participate in succession planning and talent development discussions - Prepares salary and bonus proposals for direct reports based on their performance, in close consultation with SDHCO and local HRBPs. - Contributing to transformation initiatives, shaping processes to standardize ways of working country level, and manages change to ensure contribution to effective COM organization - Accountable for monitoring metrics and Key Performance Indicators (KPIs) across all studies - Ensuring cross-functional collaboration of team and PMCOs through proactive communication with global study team members (Global Study Directors, Global Study Associate Directors, Global Study Managers), and other local study team members (Study Start-up Managers, Site Contract Associate Directors, Site Alliance Lead, Site Solutions Manager, CRAs, and ADCOM) to raise and resolve study specific blockers quickly - Partnering with Development Country Quality and Medical Advisor Pipeline to ensure quality mindset, and Inspection Readiness, and management of site engagement, respectively. - Contributes to high quality re/feasibility work, using data driven approach balanced with local intelligence and site insights to develop credible plans and country commitments for assigned projects, and in accordance with country goals. - Overseeing local team member interactions with IRB/Ethics Committees - Approving site selections for each study - Ensure timely completeness a of the eTMF - Ensuring that a post-trial access plan is in place as part of study completion - Compliance of local study team and contract workers (including FSP) with Alexion SOPs - Proactively connecting with other Country leaders to share issues and learnings to ensure overall success of COM organization - Managing internal and external stakeholders, and supporting local strategies within country and working in collaboration with local Medical Affairs, Regulatory, and AZ SMM colleagues - Effectively manages risks, issues, decisions at the country and local study level; escalates to SD HCO appropriately - Developing expertise in analyzing and resolving issues relating to study execution and compliance in fast evolving clinical trial landscape - Ensuring that respective execution teams are appropriately qualified and trained for the roles they undertake - Driving continuous improvement and team performance monitored via global, regional and country performance metrics ensuring high quality delivery - Identifying performance issues and/or areas of opportunity for continuous improvement Qualifications: - Minimum 7 years of clinical research experience with experience in the development & management of a clinical operations function and management of staff in a pharmaceutical and/or biotechnology environment - Experience with internal delivery of global clinical trials. Proven excellence in operational delivery of clinical operations activities across multiple projects - Previous line management experience (direct lines) - Experience leading, developing and implementing functional and cross-functional teams, SOPs and processes - Deep knowledge of global regulatory requirements and ICH/GCP guidelines - Demonstrated proficiency in the implementation, monitoring and management of clinical trials - Deep knowledge of respective TA operational delivery, country environment for clinical trials, and rare disease landscape - Demonstrated ability to prioritize, meet deadlines and manage competing priorities and changing demands - Demonstrated ability to build, coach, mentor, motivate and supervise a high performing team in a dynamic company, including ability to clarify roles and responsibilities - Ability to establish excellent internal and external relationships, including alliance partners and vendors - Strong planning and budgeting skills - Superior written, oral and presentation skills - Ability to lead in a matrix environment - Excellent project management and administrative skills - Excellent interpersonal skills across countries, cultures and organizational functions. Well-developed problem solving, organizational, and negotiating skills. - Available for domestic and international travel up to 25%, dependent on progress of programs - Bachelor’s level degree required. Preferred Qualifications: - Previous field CRA experience - Experience running clinical studies for ultra-rare diseases and capability to develop and implement innovative solutions for optimizing the conduct of ultra-rare disease studies. - Experience of adult and pediatric clinical research in various therapeutic areas in the US. - Masters or Doctoral degree or equivalent in a scientific discipline The annual base pay for this position ranges from $162,566.40 to $243,849.60. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans. Closing Date 26-Jul-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form. Our Philosophy At Alexion, we change lives every day. People living with rare and devastating diseases are our guiding star. We believe it is our responsibility to listen to, understand and change the lives of patients and those who work tirelessly to help them. We continue to deepen our understanding of rare disease, which began with our pioneering work in complement biology. This knowledge allows us to innovate and evolve into new areas, where there is great unmet need and opportunity to help patients and families fully live their best lives.

Role Description Evinova is building a world-class SaaS delivery function from the ground up. This role leads it. Senior Director, SaaS Customer Delivery is accountable for the full customer journey across Evinova's SaaS portfolio, from initial deployment through to sustained, measurable value. You will build and lead a team of Implementation and Customer Success leads, design the delivery models and success frameworks the function operates by, and hold the senior relationships that determine whether customers renew, expand, and advocate. This is not a steady-state management role. The team, the product, and the customer portfolio are all in active growth. You will be setting the standards, building the infrastructure, and shaping how enterprise delivery operates at Evinova while simultaneously running a live portfolio of complex accounts. You will report to the Chief Delivery Officer and operate as a key partner to Commercial, Product, and Engineering leadership. What You'll Do: - Build and lead the SaaS Delivery Organization: - Hire, structure, and develop a team of Implementation and Customer Success leads. - Design the capability framework, set performance standards, and establish the operating rhythm. - Build for scale, not current headcount. - Own Portfolio Health: - Maintain a real-time view of delivery health, risk, and value realization across the full SaaS account portfolio. - Flex governance weight by account complexity, regulatory context, and customer maturity. - Design and Evolve Delivery Models: - Define how implementation and success delivery is structured across account types. - Adapt frameworks as the product and customer base evolve. - Own the model, not just the execution. - Own the Customer Success Framework: - Design and own the framework that defines what good looks like -- onboarding breakthroughs, health signals, adoption benchmarks, value realization markers. - This is the foundation for retention and commercial growth. - Hold Utilization and Commercial Targets: - Accountable for how capacity is deployed across the portfolio. - Near term: delivery confidence and customer health. - Medium term: billability and operational margin. - Executive Reporting and Governance: - Own internal and external executive reporting for the SaaS portfolio. - Build reporting structures that create accountability without noise. - Present at senior leadership and customer exec level. - Flex between strategic narrative and operational detail. - Manage Escalations and Senior Relationships: - Senior point of contact for complex and at-risk accounts. - Establish governance that gives customers confidence. - Resolve blocking issues at the right level, with pace. - Customer Presence and Remote Working: - This role is designed to operate remotely. - Customer engagement is structured, senior-level, and high-frequency. - Regular client travel is expected as a standard part of the role -- to customer sites, governance forums, and relationship-critical moments across multiple geographies. - Partner with Product and Engineering: - Primary delivery voice in product conversations. - Bring structured customer signal into roadmap and prioritization. - Follow through between deployment experience and what gets built next. - Coach and Develop the Team: - Build individual capability plans, hold meaningful performance conversations, identify future leaders. - Accountable for team health as well as delivery health. - Lead Across Functions: - Operate as the delivery authority across a broad cross-functional footprint -- Commercial, Finance, Product, Engineering, and SI and OSP partners. - Ensure delivery commitments are grounded in commercial and financial reality at the point of sale, and that operational performance is visible to the right internal customers. - The total influence and coordination span of this role extends well beyond the direct team. Qualifications - Bachelor's Degree - Demonstrated experience in SaaS delivery or professional services, with combined experience at director level or equivalent. - Experience in data, AI, digital health, or regulated tech platforms where the product was maturing and delivery required judgment as well as process. - Demonstrable track record of building delivery functions from scratch -- hiring teams, designing capability frameworks, and establishing operating models in scaling organisations. - Minimum 10+ years of experience - Experience managing executive collaborator relationships across complex, multi-stakeholder enterprise organisations. - Credible at C-suite and VP level across commercial, operational, and technical conversations. - Portfolio oversight across multiple concurrent enterprise accounts. - Accurate prioritisation, clear risk picture, knows when to go deep and when to stay at altitude. - Commercial acumen with direct accountability for revenue-linked metrics -- customer health, retention, utilisation, or margin. - Track record of connecting delivery performance to account growth. - People leadership with a strong development track record -- managing teams with evidence of progression, retention, and performance improvement across the team. - Executive reporting and communication -- built and owned reporting structures for senior internal and external audiences. - Comfortable flexing between board-level narrative and operational detail. - Risk identification and escalation ownership -- surfaces risk early, owns the path to resolution, and drives closure without needing to be directed. - Regulated environment literacy -- able to determine what compliance governance is appropriate by customer and context. - Accountable for making the right call, not for being the compliance expert. - Distinguishes necessary governance from organisational habit and calibrates delivery model accordingly. - AI literacy -- active user of AI tooling in day-to-day practice. - Able to articulate AI-driven product capabilities and real-world limits to senior customer stakeholders. Preferred Skills - Deep familiarity with clinical trial workflows, sponsor-side operating models, and the pressures clinical ops and clinical development teams carry. - Able to hold strategic conversations at clinical ops director level and above without losing credibility. Benefits - The annual base pay for this position ranges from $185,850.40 - $278,775.60 USD Annual. - Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. - Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. - Short-term incentive bonus opportunity. - Eligibility to participate in our equity-based long-term incentive program (salaried roles). - Retirement contribution (hourly roles). - Commission payment eligibility (sales roles). - Qualified retirement program [401(k) plan]. - Paid vacation and holidays. - Paid leaves. - Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Date Posted 16-Jul-2026 Closing Date 22-Jul-2026 Company Description Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Role Description Cell Therapy Field Clinical Advisors (FCAs) are part of the Global Cell Therapy Clinical Operations team. They play a critical role in the successful execution of cell therapy clinical trials, driving recruitment, retention, and safety management. Additionally, they allow early insight generation. FCAs focus on clinical study protocol expertise and education, optimizing the patient journey, and cell therapy pipeline engagement. We are looking for close collaboration with other CTCO Functions, Clinical Development, and Medical Affairs across multiple indications and departments to promote AstraZeneca's diverse cell therapy portfolio. You Will: - Pipeline mastery at scale: Build knowledge of AstraZeneca's cell therapy pipeline across multiple indications and assets. Convey AstraZeneca's cell therapy strategy, portfolio scope, and product differentiation; ensure compliant messaging across regions. - Systematically assess educational needs across owned sites, deliver advanced protocol training, and escalate patterns to Global Clinical Development with recommendations for enterprise solutions. - Capture applicable field insights (feasibility, operational bottlenecks, patient pathways) and deliver them to global and local partners to lead early risk identification and inform protocol/process adjustments. - Implement targeted protocol education (e.g., inclusion/exclusion criteria application) to lift enrollment rates, reduce screen failures, and minimize attrition. - Be the primary field point for protocol and clinical issues—evaluate and escalate, lead root-cause analysis, and implement corrective/preventive actions to reduce deviations and data queries. - Insight loop and continuous improvement: Systematically capture site-level insights, summarize trends for study teams and partners, and influence protocol/process adjustments and scaling. - Coordinate delivery across CTCO departments, Clinical Development, Medical Affairs, Supply/Logistics, Patient Operations, and Country Ops to ensure rapid, reliable service to partners and study sites. - Maintain current knowledge of local regulations, guidelines, codes of practice, and AstraZeneca policies; translate requirements into practical site actions and support inspection readiness. - Operate within AZ policies/SOPs and local regulations. - Directly improve the speed, quality, and consistency of AstraZeneca's cell therapy trials—reducing cycle times, elevating protocol adherence, and accelerating patient access to innovative treatments. Qualifications - Bachelor's degree in a health-related field required; advanced degree (PharmD, PhD, MSc, NP/PA, MD/RN) is preferred. - A minimum of 5 plus years in clinical research or field-facing roles within oncology/hematology or advanced therapies; direct cell therapy experience. - Concentrated understanding of GCP, clinical trial operations, and cell therapy patient journey. - Collaboration and Communication: Excellent partner management ability to translate complex protocols into practical site actions. - Ability to travel at least 50-80% regionally/nationally and internationally to support sites and program needs. - Patient- and site-centric mindset. - Data-informed approach to identify trends, risks, and opportunities for operational improvement. Benefits - A qualified retirement program [401(k) plan] - Paid vacation, holidays, and paid leaves - Health benefits including medical, prescription drug, dental, and vision coverage following the terms and conditions of the applicable plans. Company Description The annual base salary for this position ranges from $197,000 to $295,000. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles).

Role Description Cell Therapy Field Clinical Advisors (FCAs) are part of the Global Cell Therapy Clinical Operations team. They play a critical role in the successful execution of cell therapy clinical trials, driving recruitment, retention, and safety management. Additionally, they allow early insight generation. FCAs focus on clinical study protocol expertise and education, optimizing the patient journey, and cell therapy pipeline engagement. We are looking for close collaboration with other CTCO Functions, Clinical Development, and Medical Affairs across multiple indications and departments to promote AstraZeneca's diverse cell therapy portfolio. You Will: - Pipeline mastery at scale: Build knowledge of AstraZeneca's cell therapy pipeline across multiple indications and assets. Convey AstraZeneca's cell therapy strategy, portfolio scope, and product differentiation; ensure compliant messaging across regions. - Systematically assess educational needs across owned sites, deliver advanced protocol training, and escalate patterns to Global Clinical Development with recommendations for enterprise solutions. - Capture applicable field insights (feasibility, operational bottlenecks, patient pathways) and deliver them to global and local partners to lead early risk identification and inform protocol/process adjustments. - Implement targeted protocol education (e.g., inclusion/exclusion criteria application) to lift enrollment rates, reduce screen failures, and minimize attrition. - Be the primary field point for protocol and clinical issues—evaluate and escalate, lead root-cause analysis, and implement corrective/preventive actions to reduce deviations and data queries. - Insight loop and continuous improvement: Systematically capture site-level insights, summarize trends for study teams and partners, and influence protocol/process adjustments and scaling. - Coordinate delivery across CTCO departments, Clinical Development, Medical Affairs, Supply/Logistics, Patient Operations, and Country Ops to ensure rapid, reliable service to partners and study sites. - Maintain current knowledge of local regulations, guidelines, codes of practice, and AstraZeneca policies; translate requirements into practical site actions and support inspection readiness. - Operate within AZ policies/SOPs and local regulations. - Directly improve the speed, quality, and consistency of AstraZeneca's cell therapy trials—reducing cycle times, elevating protocol adherence, and accelerating patient access to innovative treatments. Qualifications - Bachelor's degree in a health-related field required; advanced degree (PharmD, PhD, MSc, NP/PA, MD/RN) is preferred. - A minimum of 5 plus years in clinical research or field-facing roles within oncology/hematology or advanced therapies; direct cell therapy experience. - Concentrated understanding of GCP, clinical trial operations, and cell therapy patient journey. - Collaboration and Communication: Excellent partner management ability to translate complex protocols into practical site actions. - Ability to travel at least 50-80% regionally/nationally and internationally to support sites and program needs. - Patient- and site-centric mindset. - Data-informed approach to identify trends, risks, and opportunities for operational improvement. Benefits - A qualified retirement program [401(k) plan] - Paid vacation, holidays, and paid leaves - Health benefits including medical, prescription drug, dental, and vision coverage following the terms and conditions of the applicable plans. The annual base salary for this position ranges from $197,000 to $295,000. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Company Description Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Role Description This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey. The Case Manager (CM) serves as the primary point of contact to patients and caregivers throughout their treatment journey from onboarding, interim treatment coordination, and long-term customized treatment adherence support. CMs provide disease state education, treatment support, and access for patients with rare and ultra-rare diseases. CMs ensure patient treatment compliance and provide resolutions to treatment issues for patients through communication and collaboration with both internal and external stakeholder partners. Responsibilities - Patient Support & Navigation (70%) - Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives. - Act as the primary point of contact for case management and onboarding activities specific to the patient. - Place Welcome Calls after case creation in the CRM. - Share materials on disease, diagnosis, and treatment support with patients. - Connect the patient to the ALXN patient community and inform them about available advocacy groups. - Contact the patient and share Benefits Investigation results. - Assist patients in receiving in-home or virtual injection training assistance. - Trigger initiation of adherence program on conclusion of onboarding. - Engage appropriate patients to become mentors for new patients starting therapy. - Reconnect with patients who have lapsed and decided to restart on treatment. - Conduct Annual BI Communications with patients. - Practice vigilant documentation and record keeping during all patient interactions. - Properly report Adverse Events during any customer interactions. - Internal Cross-Functional Collaboration (15%) - Develop compliant and collaborative professional relationships with all relevant internal and external customers. - Effectively escalate access issues by informing the right stakeholders. - Collaboratively work with and share responsibilities with other Alexion members and external partners. - External Vendor Engagement and Collaboration (15%) - Develop compliant and collaborative professional relationships with all relevant external vendor partners. - Effectively escalate vendor service provider issues which may impact patients. - Collaboratively work with and share responsibilities with external vendor partners. Qualifications - Associates Degree, at minimum, is required; a counseling, social work, nursing, advocacy, or science background and/or advanced degree is a plus. - Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience. - Working knowledge of insurance coverage and reimbursement processes. - Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry. - Well-developed, effective communication and problem-solving skills. - Data entry/computer literacy skills. Requirements - Rare disease experience is a plus. - Deep understanding of insurance coverage and reimbursement processes. - Familiarity with managed care and particularly “buy and bill” and pharmacy benefit therapies. - Ability to coordinate with cross-functional teams for pull-through of patient care. - Experience dedicated to assisting patients/caregivers. - Demonstrated success working within cross-functional teams. - Strong empathetic, communication and listening skills. - Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy. - Strong organizational skills and ability to adapt to change. - Demonstrates initiative, teamwork, and accountability. Benefits - Annual base salary ranges from $86,633 to $129,950. - Short-term incentive bonus opportunity. - Eligibility to participate in equity-based long-term incentive program (salaried roles). - Retirement contribution (hourly roles). - Qualified retirement program [401(k) plan]. - Paid vacation and holidays. - Paid leaves. - Health benefits including medical, prescription drug, dental, and vision coverage.

Role Description As an Implementation and Success lead, the role owns an implementation from kick-off to close-out. You are the accountable delivery lead - the primary point of contact for the customer on delivery, the person who holds the plan and the risk, and the one who ensures the team around you is coordinated and on track and that the customer stays confident. It is a hands-on role; you are close enough to the build and rollout to spot problems before they advance. Accountability does not shift at debut— it continues through hypercare close-out. This role is the engine that turns a signed contract into a live, adopted solution. You will be joining a team that is scaling. There is no fully established playbook to inherit. Part of this role is contributing to how we deliver — detailing what works, improving what doesn’t, and helping us get better as we grow. What You Will Be Doing - Managing customer implementations end to end across your active portfolio - Owning the delivery plan, achievements, dependencies, and RAID log for each study — actively, not administratively - Coordinating Solution Engineers, testers, and Product Engineering to keep builds on track - Acting as the primary customer contact for delivery status, risk, and blocking issues throughout implementation - Identifying where product development timelines or release scope build delivery risk — and managing that risk transparently with customers and internally - Adapting delivery approach across deployment models — forward deployed, guided, and self-serve - Closing out hypercare cleanly: lessons captured, handover detailed, no lingering post-go-live noise - Contributing to the delivery playbook — documenting approach, flagging gaps, helping the team learn Qualifications - Delivery and implementation experience - Demonstrable track record of delivering SaaS implementations on enterprise platforms in regulated industries - Experience delivering while a product was still maturing - Structured delivery field: can show a real delivery plan, a maintained RAID log, and genuine risk decisions made under pressure - Experienced running multiple concurrent implementations with different deployment models - Ability to hold delivery quality in ambiguous environments - Customer and Collaborator management experience - Managed sophisticated customers with high governance standards - Surfaces risk early and directly - Communicates delivery status, product constraints, and timeline risk honestly - Has held sponsor-side Digital and Data collaborator relationships at programme level - Builds trust through delivery - Technical literacy - Technically literate enough to lead engineers and understand integration dependencies - Comfortable engaging with Product Engineering on build sequencing and release scope - Understands how AI-enabled product features affect implementation sequencing - Can identify when a product gap requires critical issue framing - Ways of working - Brings structure to environments that do not yet have it - AI tooling is part of their current workflow for delivery planning - Comfortable contributing to process development alongside live delivery - Resilient under competing pressure from various directions Requirements - Bachelor's Degree - 7+ years of minimum experience - Delivery of SaaS implementations on enterprise platforms - Experience working on evolving products - Active Technical Literacy - Demonstrated work in pharma, life sciences, or a regulated enterprise environment Benefits - Annual base pay ranging from $172,466.40 - 258,699.60 USD Annual - Eligibility for short-term incentive bonus opportunity - Participation in equity-based long-term incentive program (salaried roles) - Retirement contribution (hourly roles) - Commission payment eligibility (sales roles) - Qualified retirement program (401(k) plan) - Paid vacation and holidays - Paid leaves - Health benefits including medical, prescription drug, dental, and vision coverage

Role Description As an Implementation & Client Success Leader at Evinova, you are the accountable delivery lead, the primary point of contact for the customer on delivery, the person who holds the plan and the risk, and the one who ensures the team around you is coordinated and on track and that the customer stays confident. It is a hands-on role. This role is the engine that turns a signed contract into a live, adopted solution. You will be joining a team that is scaling. There is no fully established playbook to inherit. Part of this role is contributing to how we deliver and document what works, improving what doesn’t, and helping us get better as we grow. What You'll Do - Managing end-to-end customer implementations across your active portfolio, ensuring successful delivery throughout each stage of the process. - Owning the delivery plan, milestones, dependencies, and RAID log for each active study, maintaining clear oversight and accountability. - Coordinating with Solution Engineers, testers, and Product Engineering to ensure builds remain on track and delivery timelines are met. - Acting as the primary customer contact for delivery status updates, risk management, and escalations throughout the implementation lifecycle. - Identifying where product development timelines or release scope may create delivery risks, and managing those risks transparently with both customers and internal stakeholders. - Adapting the delivery approach across different deployment models, including forward deployed, guided, and self-serve. - Leading the hypercare closeout process, ensuring lessons learned are captured, handover is documented, and no unresolved post-go-live issues remain. - Contributing to the delivery playbook by documenting approaches, highlighting gaps, and supporting continuous team learning. Qualifications - Demonstrable track record of delivering SaaS implementations on enterprise platforms within regulated industries. - Experience delivering implementations while a product was still maturing, including managing implementation risk arising from adoption rates, customer readiness, and timelines. - Strong delivery discipline, with the ability to demonstrate a robust delivery plan, a well-maintained RAID log, and sound risk-based decisions made under pressure. - Experience managing multiple concurrent implementations across different deployment models. - Ability to maintain delivery quality in ambiguous environments where no established playbook exists. - Experience managing sophisticated customers with high governance standards, particularly in pharma, life sciences, or similarly regulated enterprise environments. - Proactively identifies and escalates risks early and directly, rather than downplaying them to protect relationships. - Communicates delivery status, product constraints, and timeline risks honestly and clearly, including when the message may be challenging. - Experience managing sponsor-side Digital and Data stakeholder relationships at programme level. - Builds trust through consistent delivery, rather than reassurance alone. - Sufficient technical literacy to lead engineers, interpret a data model, and understand integration dependencies, without necessarily being an engineer. - Comfortable engaging with Product Engineering on build sequencing, release scope, and configuration constraints. - Understands how AI-enabled product features influence implementation sequencing and data readiness. - Able to identify when a product gap requires escalation and articulate it clearly for both technical and non-technical audiences. - Brings structure to environments that do not yet have it, rather than waiting for an existing framework. - Uses AI tooling as part of their current workflow for delivery planning and project management, rather than viewing it as a future aspiration. - Comfortable contributing to process development while continuing to manage live delivery. - Resilient under competing pressures from customer, commercial, and product stakeholders simultaneously. Benefits - Competitive salary. - Excellent benefits. Company Description Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment. Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector. Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be.

Role Description The US Cell Therapy National Field Medical Director (NFMD) leads the field medical strategy for US Cell Therapy Medical Affairs. This role is responsible for shaping field execution, aligning teams around medical priorities, and ensuring strong connection between the field and headquarters. As a member of the Cell Therapy Medical Leadership Team, the NFMD partners closely with US Medical Affairs, Global Cell Therapy Medical Affairs, and cross-functional stakeholders to support the Cell Therapy portfolio. They bring field insights into strategy discussions and help translate company direction into clear priorities for the field team. This leader serves as both the voice of the field at headquarters and the voice of headquarters in the field. The NFMD is accountable for delivering business goals and key performance indicators, while owning the growth and evolution of the field-based MSL organization. This includes strengthening ways of working, refining processes, and driving best practices across the team. Typical Accountabilities: - Drive the development of high performing Regional Field Medical Directors (RFMDs) and Medical Science Liaisons (MSL). - Partner with Franchise Leadership to understand, develop, and implement National Field strategy for assigned therapeutic area. - Monitor and measure therapeutic area and priority ESE performance metrics. - Clearly communicate the impact of the Field Medical teams to senior leaders across the organization. - Ensure RFMDs demonstrate AZ Values through coaching and development discussions. - Ensure all new hires are trained in medical and field skills. - Set and drive appropriate capability development and professional progression across Field Team members. - Ensure RFMD and MSL compliance with AZ Compliance, SOPs, and US laws & regulations. - Collaborate with the Medical Heads, SM&M to develop TA plans to improve efficiency in clinical trials. - Coordinate and direct launch activities across field medical teams in alignment with TA plans and strategies. - Represent field medical team in multiple forums in HQ. - Hold teams accountable for driving business processes and plans. - Flag clinical and medical risks for HCPs and patients to appropriate HQ teams. - Identify and quantify field medical budget with a 3-year look forward. Qualifications - Bachelors degree in a relevant health science or clinical field, strong preference for a Pharm D, MD/DO, PHD, PA or NP. - 8 years of experience in the pharmaceutical space, ideally has 10+ years of experience. - 5+ years in field team management experience. - Ability to lead Medical Affairs activities in assigned Therapeutic Area. - Strong skills in coaching, leading, and management of people. - Effective communication skills at all levels of the business. - Strong business attitude and ability to balance cross-functional objectives. - Leadership experience in a matrix environment. - Effective networking and teamwork skills. - Solid understanding of the pharmaceutical governance environment. - Significant operational management experience. - Strong negotiation and strategic influencing skills. - Strong analytical and problem-solving skills. - Excellent analytical skills. - Strategic approach. - Demonstrated ability to prioritize. - An understanding of clinical development, and statistical design and analysis. Desirable Qualifications - Terminal degree, plus MBA. - Expertise in Field Medical and US Medical Affairs. - Experience in the assigned therapeutic area. - Expertise in Strategic Alignment of Medical Affairs External Scientific Expert Engagement Plan. - Strong knowledge of Medical Strategy and Clinical Development. - Experience in Product Launch Development and Execution. Benefits - Annual base pay ranges from $249,185.60 - $373,778.40 USD. - Short-term incentive bonus opportunity. - Eligibility to participate in equity-based long-term incentive program. - Qualified retirement program (401(k) plan). - Paid vacation and holidays. - Paid leaves. - Health benefits including medical, prescription drug, dental, and vision coverage. Company Description In our Oncology Business Unit, we change the practice of medicine and improve the patient experience by generating and communicating compelling medical evidence. We translate the wealth of medical and scientific expertise to ensure the data we produce helps physicians to better treat patients at every point in the journey. We are proud to work on the cutting-edge with one of the broadest and deepest Oncology pipelines in the business. Help to advance our pipeline by applying scientific expertise and accelerating our pathway to finding a cure.

• Develop and demonstrate knowledge of clinical disease states and treatment guidelines. • Effectively communicate product information to healthcare professionals. • Analyze trends and develop strategic business plans. • Provide solutions to customers by creating a tailored customer experience. • Identify opportunities for process improvement.

Role Description This is a fully remote role based in the United States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered. The hours for this role would be 8:30AM - 5PM EST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings. The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through long-term customized treatment adherence support. OneSource Support Specialist provide disease state education, treatment support through community connections, and access support for patients with rare and ultra-rare diseases. OneSource Support Specialist ensure patient treatment compliance and provide resolutions to non-clinical treatment issues for patients through communication and collaboration with both internal cross-functional partners and external stakeholders. You will be responsible for: - Providing exceptional initial onboarding experience and long term adherence support - Share materials on the disease, diagnosis, community resources and treatment support - Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources - Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support - Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed - Inform patient of financial support eligibility based on available programs - Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate - Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues - Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease - Assist patients in receiving required vaccinations either through Alexion or other vaccination locations - Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status - Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool - Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use - Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues - Communicate with HCPs to confirm required/requested support or obtain missing information - Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly - Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support - Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs - Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another - Provide emotional support for patients and caregivers on continued administration of Alexion products Will also be crucial to: - Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers, Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, Medical Accounts, Access Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators - Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner - Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience - Participate in any role appropriate cross functional collaboration work (e.g. Hypercare calls, regional cross functional meetings, One Alexion meetings) - Participate in other project work as needed Qualifications - Associates Degree or relevant work experience. - Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) - Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills - Ability to work independently, be goal-directed and have strong organizational skills - Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities - Must be willing to adjust work schedules in response to department needs. - The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, email, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. Requirements - BA/BS Degree is preferred; patient contact center or patient support program experience is a plus - Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment - Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry - Rare disease experience a plus - Deep understanding of insurance coverage and reimbursement processes - Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies - Experience dedicated to assisting patients/caregivers - Demonstrated success working within high performing cross-functional teams - Strong empathetic, communication and listening skills - Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy - Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment - Demonstrates initiative, teamwork, and accountability Benefits - The annual base salary for this position ranges from $82,000 to $124,000. - Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. - Short-term incentive bonus opportunity. - Eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). - Qualified retirement program [401(k) plan]. - Paid vacation and holidays. - Paid leaves. - Health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. - Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. - If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.