MedPOINT Management

MedPOINT Management has been a leader in outpatient management solutions for over a decade. Our commitment to quality care and patient satisfaction has earned us the trust of both our clients and employees, creating a supportive and rewarding work environment.

Member Outreach Representative

Location

United States

Posted

40 days ago

Salary

$19 - $21 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Member Outreach Representative

MedPOINT Management

Role Description Join MedPOINT Management as a Member Outreach Representative in Sherman Oaks, CA, where you'll play a vital role in connecting with our valued members. This position offers an exciting opportunity to enhance member engagement and contribute to our mission of providing exceptional healthcare management services. Responsibilities: - Engage with members through various communication channels to promote services and gather feedback. - Assist members with inquiries and provide information regarding healthcare plans and benefits. - Develop and maintain strong relationships with members to enhance satisfaction and retention. - Collaborate with internal teams to ensure member needs are met effectively. - Track outreach efforts and report on member engagement metrics. - Participate in community events to promote MedPOINT services and foster relationships. - Identify opportunities for improving member experience and service delivery. Qualifications - High school diploma or equivalent; degree in healthcare or communications preferred. - 1-2 years of experience in customer service or outreach roles. - Excellent communication and interpersonal skills. - Strong organizational skills with attention to detail. - Ability to work independently and as part of a team. - Proficient in Microsoft Office and CRM software. - Passion for helping others and a commitment to enhancing member experiences. Requirements - High school diploma or equivalent; degree in healthcare or communications preferred. - 1-2 years of experience in customer service or outreach roles. - Excellent communication and interpersonal skills. - Strong organizational skills with attention to detail. - Ability to work independently and as part of a team. - Proficient in Microsoft Office and CRM software. - Passion for helping others and a commitment to enhancing member experiences. Benefits - 401(k) - 401(k) matching - Company parties - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Savings bank - Training & development - Vision insurance - Wellness resources

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