Role Description Propel your career forward in the global tourism sector! We are actively seeking energetic, service-oriented German-Speaking Travel Support Agents to join our lively, multicultural digital department. In this position, you will represent a prominent global leader in online travel and hospitality. Operating directly from your home office, you will act as a centralized coordinator—assisting travelers and lodging hosts with platform navigation, reservation management, and logistical care. Your daily routine will focus on: - Reservation Care: Guiding German-speaking users through the booking cycle, which includes organizing new reservations, modifications, cancellations, and coordinating special travel requests. - Financial & Policy Assistance: Handling payment concerns, processing monetary refunds, and clarifying platform regulations using an understandable, empathetic approach. - B2B Host Support: Partnering with property hosts to troubleshoot backend software issues, adjust room rates, and update live availability calendars. - Interface Navigation: Assisting clients as they smoothly navigate digital dashboards, website functionalities, and mobile application features. - Information Management: Accurately documenting and updating client interaction histories within our centralized CRM platform. Qualifications - Native or bilingual fluency in written and spoken German. - Solid command of English (minimum B2 level). - A valid EU passport or an active, unrestricted legal authorization to live and work in Greece. - Comfortable multitasking across multiple browser tabs and adapting quickly to new software systems. - Exceptional active listening skills and a collaborative spirit. - Prior exposure to hospitality, contact centers, reception roles, or tourism is preferred but optional. Requirements - Compassionate, team-minded, and tech-savvy professional. - Deeply enthusiastic about tourism. - Ability to work autonomously and thrive in a fast-paced environment. Benefits - Highly competitive, legally compliant compensation package. - Base Earnings: €1,380 Gross per month. - 14-Month Pay Distribution: Yearly pay split into 14 monthly salaries. - Performance Incentives: Monthly KPI bonuses based on service quality scores. - Living Stipends: Monthly meal vouchers. - Complete Relocation Assistance for relocations to Greece. - Travel Coverage: Full reimbursement for your flight ticket to Greece. - Short-Term Lodging: Four weeks of company-sponsored Airbnb accommodation. - Administrative Guidance: Support navigating local agencies. - Home Office Onboarding: Comprehensive support for remote workspace setup. - Paid Training Academy: Fully compensated virtual onboarding program. - Health & Wellness: Private medical and life insurance plans. - Career Advancement: Clear internal avenues to leadership roles. - Exclusive Discounts: Employee perks on travel networks and wellness programs. - Inclusive Network: A welcoming, diverse community of travel enthusiasts.

• Reviewing seller-submitted documents — including vehicle titles and registration records — for authenticity, completeness, and accuracy before a listing advances in the pipeline. • Evaluating vehicle condition photos for quality, accuracy, and completeness — flagging submissions that do not meet listing standards and requesting corrected materials from sellers. • Verifying vehicle trim levels and mileage against submitted information — identifying discrepancies and resolving them with speed and precision. • Confirming seller intent and willingness to sell — ensuring every listing that moves forward represents a genuine, committed seller ready to proceed. • Contacting sellers directly by phone and text message to clarify details, request missing information, and guide them through any corrections needed. • Flagging discrepancies, incomplete submissions, and quality issues to the Listing Team — with clear, well-documented notes so the team can act quickly and accurately. • Maintaining accurate, up-to-date records within the company's CRM system — ensuring every seller interaction and review outcome is properly logged. • Meeting daily and weekly review quotas and turnaround time targets — consistently delivering quality output at the pace the operation requires.

• Contact businesses from a provided list to verify employee counts using a short, pre-approved script. • Make outbound calls to businesses from a provided account list. • Follow a standardized call script to verify company employee counts. • Present each call as independent research in a professional and friendly manner. • Make up to five contact attempts per account before marking it complete. • Accurately record call outcomes, employee counts, and any relevant notes. • Maintain organized records to ensure results are easy to review and analyze. • Follow established workflows while meeting quality and productivity expectations. • Opportunity for additional hours based on project needs and performance.

• Oversee and Meticulously Verify Deal Documentation: Manage and verify the opportunity-to-revenue processes, ensuring all required documentation, such as pricing approvals, quotes, schedules, contracts, and Statements of Work (SOW), are accurately attached and validated. • Collaborate on Data Accuracy: Confirm pricing, Total Annual Amount (TAA), Total Contract Value (TCV), and terms are accurately reflected, match agreed terms, and comply with company policies across all related documents and attached opportunity documents. • Ensure Compliance with Organizational Standards: Adhere strictly to internal processes for booking verification, and actively learn about global booking policies and Iron Mountain procedures relevant to the opportunity-to-revenue cycle to document and map existing processes.