• Provide quality of service, ensure efficient turnaround time and report completion • Use telephone, email, fax, and mail to communicate with employers, schools, state boards, and online databases to verify current and previous employment, education, professional licenses, certifications and references • Maintain compliance with FCRA requirements, employment and reference verification regulations, consumer information disclosure guidelines, and organizational policies and standards • Conduct employment, education, credential, and professional reference verifications through outbound and inbound communication with verification sources via phone, fax, email, and other available technologies • Document research activities, verification results, and actions taken in a clear and detailed manner • Communicate with clients and verification sources to ensure accurate, timely, and high-quality report completion • Review completed reports for accuracy, completeness, and grammatical correctness before closing.

• Provide analytical support in executing internal control discipline and operational excellence. • Gather and organize data to monitor and test the effectiveness of key controls and status of mitigation and action plans. • Validate beneficiary, bank, and account information for accuracy and legitimacy • Prepare documentation for tracking, monitoring, and escalation of risk related issues to management in addition to documenting verification steps, outcomes, and concerns • Follows standard procedures and guidelines including the verification of wire instructions with the provider and escalations from Field Management • Understands how assigned duties relate to others within the team and how the team integrates with related teams • Impacts teams through the quality of the support provided including identifying discrepancies, fraud indicators, and unresolved risks • Recognizes and solves typical problems; selects solutions from established options • Communicates information including collaborating to resolve verification gaps, reporting findings to external departments, and response to verifications requests • Works under general supervision with limited ability to modify approach; Individual contributor having no supervisory responsibilities; manages own workload • Performs all other duties as assigned by management