Role Description We’re seeking a Senior Product Manager to expand the reach and depth of our ambient operating system and build new AI-powered functionality that unlocks more provider workflows. You’ll help shape what the future of AI-enabled clinical work looks like—driving strategy, leading execution, and engaging deeply with enterprise customers and EHR partners. This role is US-remote or hybrid from San Francisco. What You’ll Do - Collaborate cross-functionally with dedicated, high-performing Engineering, Product, Design, and GTM teams to build products that meaningfully improve the lives of clinicians and the healthcare ecosystem. - Own outcomes end-to-end—defining product strategy, setting goals, moving key metrics, and delivering real business and user impact using every tool in your PM toolkit. - Work closely with complex enterprise customer organizations and EHR partners to co-develop solutions that fit into real-world workflows. - Leverage cutting-edge AI practices and rapidly evolving technologies to build reliable, best-in-class AI agents, and serve as a thought leader on how DeepScribe uses AI in both product and internal processes. - Shape team culture and execution, building a high-trust, high-ownership squad that learns quickly, communicates openly, and ships with excellence. Qualifications - 3+ years of Product Management experience building and shipping AI-powered products in healthcare. - Track record of delivering outcomes: You’ve consistently delivered measurable business and user results—improving engagement, adoption, and revenue through strong product thinking and crisp execution. - Driven: Motivated to build a successful, scalable business that helps doctors spend more time helping patients. - Exceptional Communicator: Excellent written and verbal communication, effective storytelling, and a professional representative for DeepScribe in front of customers and partners. - Strategic & action-oriented decision maker: You form data-backed opinions, actively seek disconfirming evidence, and drive clarity and momentum in ambiguous spaces. - Technical acumen: Comfortable reading AI/ML research, designing agentic system architectures, evaluating model performance, and working closely with engineering and ML teams. - Craft: You take pride in what you ship—upholding high standards for user experience, design, robustness, and engineering quality. Benefits - $115,000 to $220,000 annual salary. Actual compensation will be determined based on factors including but not limited to experience, education, skill level, location, and internal equity, and may vary from the posted range. - Meaningful equity stake in the company. - Flexible PTO. - Work from home stipend. - Medical, Dental, Vision, 401K and other benefits are also offered.

Role Description We are seeking an experienced and innovative Remote Curriculum Manager to lead the development, implementation, and continuous improvement of educational and training programs. The ideal candidate will oversee curriculum design, ensure content aligns with learning objectives and industry standards, and collaborate with instructional designers, subject matter experts, and stakeholders to deliver engaging, high-quality learning experiences. - Develop, review, and manage curriculum for training programs, educational courses, and learning initiatives. - Collaborate with subject matter experts, instructional designers, and stakeholders to create engaging learning materials. - Ensure curriculum aligns with organizational goals, industry standards, and adult learning principles. - Evaluate and update course content based on learner feedback, performance metrics, and changing business needs. - Manage curriculum development projects, timelines, and deliverables. - Establish quality assurance processes to maintain instructional consistency and effectiveness. - Monitor learning outcomes and recommend improvements using data and analytics. - Support the implementation of learning technologies and Learning Management Systems (LMS). - Train and mentor curriculum developers and instructional design teams. Qualifications - Bachelor's degree in Education, Curriculum & Instruction, Instructional Design, Learning & Development, or a related field; Master's degree preferred. - 4+ years of experience in curriculum development, instructional design, learning and development, or education. - Experience with Learning Management Systems (LMS) such as Canvas, Moodle, Blackboard, Cornerstone, or Docebo. - Knowledge of instructional design models (ADDIE, SAM, Bloom's Taxonomy) and adult learning principles. - Strong project management, leadership, communication, and analytical skills. - Proficiency with Microsoft Office, Google Workspace, and e-learning authoring tools such as Articulate 360 or Adobe Captivate is preferred. - Ability to work independently and collaboratively in a remote environment. Benefits - Competitive pay - Health, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Flexible remote work schedule - Professional development and tuition reimbursement - Home office equipment stipend - Employee assistance program (EAP) - Performance-based bonuses - Career advancement opportunities

Role Description We are seeking an experienced and customer-focused Remote Chat Support Manager to lead and oversee a team of chat support representatives. The ideal candidate will drive team performance, ensure exceptional customer service, optimize chat support operations, and implement strategies that improve customer satisfaction, response times, and overall service quality in a remote environment. - Lead, coach, and manage a team of remote chat support agents. - Monitor chat interactions to ensure quality, professionalism, and compliance with company standards. - Track and improve key performance indicators (KPIs), including response time, resolution time, customer satisfaction (CSAT), and productivity. - Develop staffing schedules and manage workload distribution to meet service level agreements (SLAs). - Handle escalated customer issues and ensure timely resolution. - Train, mentor, and onboard new team members while supporting ongoing professional development. - Collaborate with operations, product, and customer success teams to improve support processes and customer experience. - Generate performance reports, identify trends, and recommend process improvements. - Maintain knowledge base articles and support documentation to improve team efficiency. Qualifications - Bachelor's degree in Business, Communications, Customer Service, or a related field preferred. - 3+ years of experience in customer support, with at least 1–2 years in a leadership or management role. - Experience managing remote customer service or chat support teams. - Proficiency with CRM and customer support platforms such as Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, or similar tools. - Strong leadership, coaching, conflict resolution, and performance management skills. - Excellent written communication, organizational, and analytical abilities. - Ability to thrive in a fast-paced remote work environment. Benefits - Competitive hourly pay - Health, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Flexible remote work schedule - Paid leadership training and professional development - Home office equipment stipend - Employee assistance program (EAP) - Performance-based bonuses - Career growth and advancement opportunities

• Serve as the functional and people leader for learner academic support labs • Provide strategic direction, operational oversight, and faculty supervision • Own the vision, performance, and continuous improvement of learner labs • Supervise academic staff • Manage resources • Partner cross functionally to advance learner outcomes • Lead design, launch, evaluation, and scaling of learner lab programs • Provide direct supervision, coaching, and performance management for learner lab staff • Support hiring, onboarding, training, and professional development of learner lab faculty • Oversee scheduling and capacity planning • Ensure efficient, compliant, and learner centered operations • Present learner lab performance updates to senior leadership • Collaborate with faculty, learner success teams, and other functions