Role Description We are seeking an experienced and innovative Remote Curriculum Manager to lead the development, implementation, and continuous improvement of educational and training programs. The ideal candidate will oversee curriculum design, ensure content aligns with learning objectives and industry standards, and collaborate with instructional designers, subject matter experts, and stakeholders to deliver engaging, high-quality learning experiences. - Develop, review, and manage curriculum for training programs, educational courses, and learning initiatives. - Collaborate with subject matter experts, instructional designers, and stakeholders to create engaging learning materials. - Ensure curriculum aligns with organizational goals, industry standards, and adult learning principles. - Evaluate and update course content based on learner feedback, performance metrics, and changing business needs. - Manage curriculum development projects, timelines, and deliverables. - Establish quality assurance processes to maintain instructional consistency and effectiveness. - Monitor learning outcomes and recommend improvements using data and analytics. - Support the implementation of learning technologies and Learning Management Systems (LMS). - Train and mentor curriculum developers and instructional design teams. Qualifications - Bachelor's degree in Education, Curriculum & Instruction, Instructional Design, Learning & Development, or a related field; Master's degree preferred. - 4+ years of experience in curriculum development, instructional design, learning and development, or education. - Experience with Learning Management Systems (LMS) such as Canvas, Moodle, Blackboard, Cornerstone, or Docebo. - Knowledge of instructional design models (ADDIE, SAM, Bloom's Taxonomy) and adult learning principles. - Strong project management, leadership, communication, and analytical skills. - Proficiency with Microsoft Office, Google Workspace, and e-learning authoring tools such as Articulate 360 or Adobe Captivate is preferred. - Ability to work independently and collaboratively in a remote environment. Benefits - Competitive pay - Health, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Flexible remote work schedule - Professional development and tuition reimbursement - Home office equipment stipend - Employee assistance program (EAP) - Performance-based bonuses - Career advancement opportunities

Role Description We are seeking an experienced and customer-focused Remote Chat Support Manager to lead and oversee a team of chat support representatives. The ideal candidate will drive team performance, ensure exceptional customer service, optimize chat support operations, and implement strategies that improve customer satisfaction, response times, and overall service quality in a remote environment. - Lead, coach, and manage a team of remote chat support agents. - Monitor chat interactions to ensure quality, professionalism, and compliance with company standards. - Track and improve key performance indicators (KPIs), including response time, resolution time, customer satisfaction (CSAT), and productivity. - Develop staffing schedules and manage workload distribution to meet service level agreements (SLAs). - Handle escalated customer issues and ensure timely resolution. - Train, mentor, and onboard new team members while supporting ongoing professional development. - Collaborate with operations, product, and customer success teams to improve support processes and customer experience. - Generate performance reports, identify trends, and recommend process improvements. - Maintain knowledge base articles and support documentation to improve team efficiency. Qualifications - Bachelor's degree in Business, Communications, Customer Service, or a related field preferred. - 3+ years of experience in customer support, with at least 1–2 years in a leadership or management role. - Experience managing remote customer service or chat support teams. - Proficiency with CRM and customer support platforms such as Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, or similar tools. - Strong leadership, coaching, conflict resolution, and performance management skills. - Excellent written communication, organizational, and analytical abilities. - Ability to thrive in a fast-paced remote work environment. Benefits - Competitive hourly pay - Health, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Flexible remote work schedule - Paid leadership training and professional development - Home office equipment stipend - Employee assistance program (EAP) - Performance-based bonuses - Career growth and advancement opportunities

• Serve as the functional and people leader for learner academic support labs • Provide strategic direction, operational oversight, and faculty supervision • Own the vision, performance, and continuous improvement of learner labs • Supervise academic staff • Manage resources • Partner cross functionally to advance learner outcomes • Lead design, launch, evaluation, and scaling of learner lab programs • Provide direct supervision, coaching, and performance management for learner lab staff • Support hiring, onboarding, training, and professional development of learner lab faculty • Oversee scheduling and capacity planning • Ensure efficient, compliant, and learner centered operations • Present learner lab performance updates to senior leadership • Collaborate with faculty, learner success teams, and other functions

Role Description Du bist verantwortlich für den Aufbau, die Betreuung und die Weiterentwicklung unserer Non-Amazon-Marktplätze. Dazu gehören unter anderem: - Aufbau neuer Verkaufskanäle auf Marktplätzen wie OTTO, Kaufland, Netto, Fressnapf Marketplace und weiteren relevanten Plattformen - Eigenständige Recherche und Bewertung neuer Marktplatzpotenziale - Einrichtung und Optimierung von Händlerkonten - Erstellung und Pflege von Produktlistings - Optimierung von Produkttiteln, Beschreibungen, Bildern und Produktdaten - Verwaltung unseres Produktportfolios auf den jeweiligen Plattformen - Sicherstellung einer hohen Datenqualität - Analyse von Verkaufszahlen und Ableitung von Optimierungsmaßnahmen - Beobachtung von Wettbewerbern und Markttrends - Enge Zusammenarbeit mit unserem Marketing- und E-Commerce-Team Qualifications - Mehrjährige Erfahrung im Marketplace Management - Praktische Erfahrung mit Non-Amazon-Marktplätzen wie OTTO Market, Kaufland Global Marketplace oder vergleichbaren Plattformen - Erfahrung im Aufbau neuer Verkaufskanäle - Sicherer Umgang mit Produktdaten und Listing-Optimierung - Analytisches Denken sowie eine strukturierte Arbeitsweise - Eigenverantwortliches Arbeiten und hohe Zuverlässigkeit - Sehr gute Deutschkenntnisse in Wort und Schrift - Erfahrungen im Bereich Haustierbedarf oder E-Commerce sind von Vorteil, aber keine Voraussetzung. Requirements - Erfahrung mit Channel-Management-Systemen (z. B. ChannelEngine, Tradebyte, Plentymarkets, Channable oder ähnliche Lösungen) - Kenntnisse im Bereich Feed-Management - Erfahrung im Performance- und Umsatzmonitoring von Marktplätzen - Grundverständnis für SEO im E-Commerce - Erfahrung im internationalen Marketplace-Geschäft Benefits - 100 % Remote-Arbeit - Flexible Zeiteinteilung - Langfristige Zusammenarbeit auf Freelancer-Basis - Viel Eigenverantwortung - Direkter Einfluss auf den Ausbau neuer Vertriebskanäle - Kurze Entscheidungswege und schnelle Umsetzung - Zusammenarbeit mit einem engagierten E-Commerce-Team