• As a Legal Administrative & Billing Assistant , you will support the firm's attorney and managing partner across two core areas — legal administrative operations and billing preparation. • Manage and filter the attorney's email inbox — organizing incoming correspondence, flagging priority items, drafting responses, and ensuring nothing important falls through the cracks. • Handle outbound client calls via Lawmatics — managing PNC follow-ups and time-sensitive client communications that require immediate attention, typically 2–3 calls per day. • Navigate Lawmatics CRM for client intake, pipeline management, and communication tracking — helping develop and refine internal workflows as the firm continues to build out its systems. • Prepare weekly billing — exporting billable time and expenses to Excel, running spell check, making corrections, and creating accurate draft invoices ready for attorney review. • Work toward independently running weekly invoices once fully trained — taking ownership of the billing cycle from prep through invoice generation. • Maintain client files in both Clio Manage and Lawmatics — keeping all records organized, current, and compliant with firm standards. • Support ad hoc administrative tasks and correspondence as they arise — adapting quickly to shifting priorities and contributing wherever the firm needs support.

• Answer incoming customer calls professionally and confidently. • Respond to emails promptly and accurately. • Schedule service calls and coordinate technician calendars. • Create and send invoices. • Keep customer records organized and up to date. • Communicate with customers regarding scheduling, delays, and follow-ups. • Help prioritize urgent service requests. • Work closely with the team to ensure smooth day-to-day operations.

• Formalizar auditorias para os clientes, emitir certificados. • Respeitar os valores de saúde, segurança e meio ambiente da companhia. • Revisão de Pacotes. • Emissão de certificados. • Confirmar auditorias e enviar itinerários.

• Track caregiver attendance, call-outs, tardiness, and reliability metrics • Prepare reports and scorecards for leadership meetings • Draft and organize HR documentation, coaching records, and employee paperwork • Coordinate meetings, calendars, and supporting documentation • Update and maintain company SOPs, internal guides, and knowledge base articles • Monitor compliance items and follow up on expiring caregiver documentation • Perform quality assurance reviews and identify missing or inconsistent information • Assist with recurring operational projects, audits, and administrative initiatives • Maintain accurate documentation across multiple systems and databases