• Assist with daily healthcare administrative and operational tasks. • Coordinate prior authorization documentation with physicians and healthcare providers. • Manage 485 Certifications and Plan of Care (POC) renewals. • Prepare, organize, and maintain Medicaid compliance documentation. • Upload, organize, and maintain patient documentation within the EMR system. • Track staff licenses, TB tests, certifications, and credential expiration dates. • Follow up with nursing staff regarding expiring documents and required renewals. • Schedule supervisory visits with RN supervisors. • Ensure documentation remains organized, accurate, and HIPAA compliant. • Provide general virtual administrative support across multiple departments. • Organize and maintain digital files and company documentation. • Prepare and distribute offer letters through DocuSign. • Assist with interview scheduling and coordination. • Conduct virtual orientation sessions for newly hired employees. • Generate and distribute company newsletters. • Track client birthdays and send personalized birthday greetings. • Recommend workflow improvements and support process optimization initiatives. • Perform additional administrative and operational tasks as assigned. • Answer inbound phone calls professionally and route urgent concerns appropriately. • Provide dependable phone coverage during business hours and support after-hours coverage as the business grows. • Deliver exceptional customer service while maintaining professionalism and empathy. • Handle confidential information while adhering to HIPAA standards. • Make warm outbound calls to prospective clients and marketing leads. • Follow up with interested prospects and nurture relationships. • Schedule appointments and discovery calls for qualified leads. • Manage appointment reminders and ongoing lead follow-up. • Maintain accurate notes and updates within the CRM/EMR system. • Assist with basic social media posting and audience engagement. • Support the team with additional marketing-related administrative tasks as needed.

• Provide administrative and operational support to one or more districts • Support the District Operations Coordinator (DOC) as directed • Assist with day-to-day operations to ensure offices run efficiently • Provide hiring support using internal applicant tracking and hiring systems • Assist with onboarding and employment-related administrative tasks • Monitor supply inventory and place orders • Review and verify invoices for accuracy • Maintain working knowledge of Microsoft Teams and Office applications

• Manage and optimize your client’s work calendar, scheduling meetings, appointments, and events based on business priorities. • Coordinate meetings with internal teams, clients, and other stakeholders, ensuring efficient use of their time. • Organize and prioritize daily tasks, meetings, and follow-ups to ensure deadlines are met. • Handle business travel arrangements based on the client’s work schedule and specific needs. • Serve as the point of contact for your client’s emails, phone calls, and other professional communication, ensuring responses are timely and professional. • Manage and streamline the flow of information to ensure your client receives all the relevant updates and data they need. • Prepare and organize materials for meetings, including agendas, presentations, and reports. • Act as a liaison between your client and their internal teams, ensuring smooth communication and follow-through on tasks and initiatives. • Help manage positive and productive relationships with key stakeholders. • Provide logistical support for client-facing meetings, including coordination of schedules, follow-ups, and additional requirements. • Coordinate small-scale projects and tasks that align with your client’s strategic goals, tracking progress and ensuring all milestones are achieved. • Research and compile information as needed for ongoing tasks or initiatives. • Assist with ensuring deadlines are met, proactively following up on open tasks.

• Serve as the primary point of contact for prospective and existing clients via phone and email. • Schedule, reschedule, and coordinate appointments for multiple therapists. • Guide new clients through the intake process and assist with required documentation. • Verify insurance benefits and assist with basic billing and co-pay processing. • Maintain confidential client records with accuracy and professionalism. • Coordinate communication between clients and clinicians. • Monitor calendars to maximize scheduling efficiency. • Support general administrative projects and office operations as needed.