• Formalizar auditorias para os clientes, emitir certificados. • Respeitar os valores de saúde, segurança e meio ambiente da companhia. • Revisão de Pacotes. • Emissão de certificados. • Confirmar auditorias e enviar itinerários.

• Track caregiver attendance, call-outs, tardiness, and reliability metrics • Prepare reports and scorecards for leadership meetings • Draft and organize HR documentation, coaching records, and employee paperwork • Coordinate meetings, calendars, and supporting documentation • Update and maintain company SOPs, internal guides, and knowledge base articles • Monitor compliance items and follow up on expiring caregiver documentation • Perform quality assurance reviews and identify missing or inconsistent information • Assist with recurring operational projects, audits, and administrative initiatives • Maintain accurate documentation across multiple systems and databases

Role Description We are seeking a highly organized and detail-oriented Remote Administrative Assistant to join our team. The ideal candidate will have excellent communication skills, be able to multitask and prioritize tasks, and have a strong attention to detail. The primary responsibility of this role is to provide administrative support to the company's management team. Key Responsibilities - Manage and maintain the company's calendar, scheduling meetings and appointments as required - Coordinate and schedule travel arrangements for the management team - Prepare and edit correspondence, reports, and presentations - Create and maintain databases and filing systems - Handle incoming and outgoing communications, including emails, phone calls, and mail - Assist with the preparation and distribution of meeting agendas and minutes - Conduct research and compile data as needed - Assist with special projects and events as assigned - Maintain confidentiality of all company and client information - Other administrative tasks as required Qualifications - High school diploma or equivalent; associate or bachelor's degree preferred - Minimum of 2 years of administrative experience, preferably in a remote setting - Proficient in Microsoft Office Suite and Google Suite - Strong organizational and time-management skills - Excellent written and verbal communication skills - Ability to work independently and take initiative - Experience with project management software is a plus - Familiarity with accounting and HR processes is a plus Benefits - Competitive salary - Flexible working hours - Remote work opportunity - Professional development opportunities - Supportive and collaborative work environment

• Assist with daily healthcare administrative and operational tasks. • Coordinate prior authorization documentation with physicians and healthcare providers. • Manage 485 Certifications and Plan of Care (POC) renewals. • Prepare, organize, and maintain Medicaid compliance documentation. • Upload, organize, and maintain patient documentation within the EMR system. • Track staff licenses, TB tests, certifications, and credential expiration dates. • Follow up with nursing staff regarding expiring documents and required renewals. • Schedule supervisory visits with RN supervisors. • Ensure documentation remains organized, accurate, and HIPAA compliant. • Provide general virtual administrative support across multiple departments. • Organize and maintain digital files and company documentation. • Prepare and distribute offer letters through DocuSign. • Assist with interview scheduling and coordination. • Conduct virtual orientation sessions for newly hired employees. • Generate and distribute company newsletters. • Track client birthdays and send personalized birthday greetings. • Recommend workflow improvements and support process optimization initiatives. • Perform additional administrative and operational tasks as assigned. • Answer inbound phone calls professionally and route urgent concerns appropriately. • Provide dependable phone coverage during business hours and support after-hours coverage as the business grows. • Deliver exceptional customer service while maintaining professionalism and empathy. • Handle confidential information while adhering to HIPAA standards. • Make warm outbound calls to prospective clients and marketing leads. • Follow up with interested prospects and nurture relationships. • Schedule appointments and discovery calls for qualified leads. • Manage appointment reminders and ongoing lead follow-up. • Maintain accurate notes and updates within the CRM/EMR system. • Assist with basic social media posting and audience engagement. • Support the team with additional marketing-related administrative tasks as needed.