• Answer incoming customer calls professionally and confidently. • Respond to emails promptly and accurately. • Schedule service calls and coordinate technician calendars. • Create and send invoices. • Keep customer records organized and up to date. • Communicate with customers regarding scheduling, delays, and follow-ups. • Help prioritize urgent service requests. • Work closely with the team to ensure smooth day-to-day operations.

• Formalizar auditorias para os clientes, emitir certificados. • Respeitar os valores de saúde, segurança e meio ambiente da companhia. • Revisão de Pacotes. • Emissão de certificados. • Confirmar auditorias e enviar itinerários.

• Track caregiver attendance, call-outs, tardiness, and reliability metrics • Prepare reports and scorecards for leadership meetings • Draft and organize HR documentation, coaching records, and employee paperwork • Coordinate meetings, calendars, and supporting documentation • Update and maintain company SOPs, internal guides, and knowledge base articles • Monitor compliance items and follow up on expiring caregiver documentation • Perform quality assurance reviews and identify missing or inconsistent information • Assist with recurring operational projects, audits, and administrative initiatives • Maintain accurate documentation across multiple systems and databases

Role Description We are seeking a highly organized and detail-oriented Remote Administrative Assistant to join our team. The ideal candidate will have excellent communication skills, be able to multitask and prioritize tasks, and have a strong attention to detail. The primary responsibility of this role is to provide administrative support to the company's management team. Key Responsibilities - Manage and maintain the company's calendar, scheduling meetings and appointments as required - Coordinate and schedule travel arrangements for the management team - Prepare and edit correspondence, reports, and presentations - Create and maintain databases and filing systems - Handle incoming and outgoing communications, including emails, phone calls, and mail - Assist with the preparation and distribution of meeting agendas and minutes - Conduct research and compile data as needed - Assist with special projects and events as assigned - Maintain confidentiality of all company and client information - Other administrative tasks as required Qualifications - High school diploma or equivalent; associate or bachelor's degree preferred - Minimum of 2 years of administrative experience, preferably in a remote setting - Proficient in Microsoft Office Suite and Google Suite - Strong organizational and time-management skills - Excellent written and verbal communication skills - Ability to work independently and take initiative - Experience with project management software is a plus - Familiarity with accounting and HR processes is a plus Benefits - Competitive salary - Flexible working hours - Remote work opportunity - Professional development opportunities - Supportive and collaborative work environment