• Install, Turn–up, Test and Provision SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design. • Splicing on new construction and restoration for a variety of cable types (Loose Tube, Ribbon, Micro, OPGW, etc). • Active splicing activity in cables with both dark fiber and lit services. • Conduct and validate all testing of network equipment to ensure adherence to all Zayo Fiber procedures and equipment manufacturer’s specifications. • Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings. • Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc. • Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers. • Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc. • Report any and all defects to the Operations Manager and /or OSP Project Engineer. • Label and tag all equipment and cabling according to Network Engineering Diagrams. • Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer. • Participate in on-call rotation schedule for nights and weekends. • Perform other duties and responsibilities as required and assigned. • Perform both hardware and software updates and/or changes to remote site equipment as necessary. • Complete and maintain hard copy and/or electronic records of work completed on various assignments. Including, but not limited to, splice diagrams, patch panels, and test results. • Interface with customers and carriers in support of service delivery and assurance. • Work independently for extended periods of time. • Respond to Customer Troubles on 24-hour basis. • Work closely with the NOC, Sales, Engineering, and customers.

• Assist in the repair and provide guidance on the overhaul of all segment equipment • Troubleshoot root cause of technical issues on various product equipment • Maintain professional working relationships with customers and departments • Communicate all service related documentation to customers and technical support team members • Collaborate in continuous training efforts on various products • Coordinate and schedule team meetings to review department communications

• Work within a Bank-Channel specific region(s) to play a pivotal role within the Sales team, providing sales support from transaction identification to closing. • Oversee all administrative activity for the Region team, including transaction inputs, review of pricing and rate locks, proposal generation, asset management request, and providing the KEF credit submission form for Bank underwriting. • Review credit approvals prior to completion to ensure accuracy of all transaction variables. • Establish relationships with client operations staff to ensure complete and accurate documentation submittals through the collection of invoices, proof of payment, insurance, required UCC releases and other factors as identified. • Participate in cross functional activities and act as a liaison between clients and internal stakeholders (credit, asset management, pricing, contract/account managers, bankers, etc.) for transaction structuring and submittals through the entire sales process to closing.

• Owns the operational execution of feasibility - ensuring surveys are launched, tracked, and analyzed efficiently while supporting Study Leads with data, site coordination, and timeline management to drive informed site selection • Serves as a point of contact for internal Sarah Cannon departments, physician leaders and staff at SCRI strategic sites, Contract Research Organizations, and pharmaceutical companies for feasibility • Consults with study team members on key feasibility questions for clinical trials • Builds feasibility survey within system, launches feasibility to sites recommended by therapeutic development and lead management, tracks site responses, follows up with non-responders and documents within systems • Creates and maintains training for INSITE feasibility process and reviews SOP and/or work instructions • Works with research site operations to make sure site capability spreadsheet is updated due to site responses to feasibility • Tracks and enters numerous data points within Veeva Clinical, Veeva Site Connect, Veeva Site Vault and USON CTMS • Creates and maintains Veeva CLR Vault for Clinical Review Process • Creates initial Veeva Site Connect and Veeva Site Vault for all SCRI sites • Hosts call, sends out agenda and minutes to members of the team • Creates and shares feasibility metrics/reports with leadership • Ensures the appropriate stakeholders are informed of key site feasibility changes and issues are escalated to stakeholders appropriately • Adheres to professional communication standards and SOPs for feasibility • Serves as backup to study coordinator 2 with lead management inbox • Other special projects as needed