• Owns the operational execution of feasibility - ensuring surveys are launched, tracked, and analyzed efficiently while supporting Study Leads with data, site coordination, and timeline management to drive informed site selection • Serves as a point of contact for internal Sarah Cannon departments, physician leaders and staff at SCRI strategic sites, Contract Research Organizations, and pharmaceutical companies for feasibility • Consults with study team members on key feasibility questions for clinical trials • Builds feasibility survey within system, launches feasibility to sites recommended by therapeutic development and lead management, tracks site responses, follows up with non-responders and documents within systems • Creates and maintains training for INSITE feasibility process and reviews SOP and/or work instructions • Works with research site operations to make sure site capability spreadsheet is updated due to site responses to feasibility • Tracks and enters numerous data points within Veeva Clinical, Veeva Site Connect, Veeva Site Vault and USON CTMS • Creates and maintains Veeva CLR Vault for Clinical Review Process • Creates initial Veeva Site Connect and Veeva Site Vault for all SCRI sites • Hosts call, sends out agenda and minutes to members of the team • Creates and shares feasibility metrics/reports with leadership • Ensures the appropriate stakeholders are informed of key site feasibility changes and issues are escalated to stakeholders appropriately • Adheres to professional communication standards and SOPs for feasibility • Serves as backup to study coordinator 2 with lead management inbox • Other special projects as needed

• Help recruit top talent for various positions • Partner with hiring managers to manage multiple requisitions • Conduct full-cycle recruitment duties including sourcing, screening, scheduling interviews, and making offers • Ensure a seamless transition from candidate to employee experience • Support all talent acquisition functions for Mexico, US, and Canada open roles

• Contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives. • Building and maintaining productive relationships with internal and external customers, including clients, underwriting and service teams, and agents • Research applicable coverage for our insureds. Document coverage dates, limits, and restrictions • Identify and resolve any potential coverage questions. Draft reservation of rights and coverage denials for review and approval by their Supervisor/Manager • Investigate facts of the loss by securing statements and supporting documentation such as contracts, cost of repair estimates, expert reports, photos, correspondence, etc. • Document activities in writing within claim files • Exercise judgment in applying legal liability to assigned claims and will have settlement authority up to their specific authority, which may vary from carrier to carrier. • Assign defense counsel to answer and defend lawsuits where appropriate. Monitor and direct defense counsel, independent adjusters, and experts. • Identify claims with potential exposure in excess of authority and advise their Supervisor/Manager • Evaluate, set, or recommend reserves for each file they are handling. • Prepare written reports as dictated by company policy and procedures. • Handle claims within guidelines of the Fair Claims Practices 790.03 • Provide insureds, claimants, underwriters, and carriers with regular updates on status of file handling. • Discuss unique and complex files with Supervisor/Manager

• Provide leadership and oversight of patient transport incidents (including delays, missed journeys, clinical deterioration in transit, manual handling events). • Provide leadership and oversight of Safeguarding concerns arising during transport activity. • Provide leadership and oversight of complaints and concerns related to patient experience and service delivery. • Oversee internal and external reporting requirements across EMED group, including patient safety collaboratives (PSC), ICB reporting systems (e.g. CRM, STEIS where applicable), Contractual KPIs and quality schedules. • Ensure accurate reporting of harm and incident trends, complaints performance and safeguarding activity. • Act as the quality lead interface with: Integrated Care Boards (ICBs), NHS Trusts (acute, community, mental health), CQC Relationship Managers alongside Registered Managers and Key Patient focused groups. • Manage and maintain professional credibility, particularly in relation to delayed discharges, missed transport impacting clinical pathways, Complex and high-profile complaints. • Lead complex investigations relating to patient harm linked to delays or missed journeys, manual handling, equipment failures deteriorating patients during transport and eligibility and risk assessment failures. • Embed structured quality/clinical governance with operational teams across all sites. • Lead development of quality facilitators & operational teams within NEPTS. • Develop and maintain policies. • Provide final sign-off on complaint responses, ensuring high-quality communication, clear accountability and evidence of learning and resolution.