Role Description At Go1, Customer Success is about helping customers get real business value from learning, while building long-term, commercially healthy partnerships. We’re looking for a Customer Success Manager to own and grow a portfolio of mid-market customers across APAC. You’ll partner closely with Learning, HR, and People leaders to help them connect their workforce development goals to the value Go1 can deliver, from onboarding and adoption through to renewals, expansion, and strategic planning. This role would suit someone who enjoys the mix of relationship management, problem-solving, commercial ownership, and customer strategy. You’ll need to be comfortable working in a fast-moving remote environment, balancing competing priorities, building relationships across customer organisations, and taking ownership of outcomes, not just activity. What you’ll do: - Customer Success and Retention - Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner. - Build strong, multi-threaded relationships across customer organisations, from day-to-day users through to executive decision-makers. - Lead onboarding, adoption, business reviews, and success planning to help customers maximise the value of their Go1 partnership. - Use customer insights, product usage, and business goals to identify risk, improve retention, and support successful renewals. - Help customers understand and adopt new Go1 products and capabilities as we continue to innovate. - Growth and Commercial Ownership - Identify and develop expansion opportunities across your customer portfolio. - Lead commercial conversations with confidence, including renewal and growth discussions. - Partner closely with Sales to support successful renewals, upsell, and expansion opportunities. - Use customer usage, organisational change, stakeholder insight, and business context to spot opportunities early. - Create proactive account plans that support customer value, retention, and growth. - Strategic Account Management - Engage confidently with multiple stakeholders across customer organisations, including senior leaders and executive sponsors. - Understand what is happening inside your customers’ businesses and use that context to shape account strategy. - Run strategic customer conversations that connect Go1’s platform to broader business outcomes. - Balance competing priorities across a portfolio of accounts and know where to focus your time for the greatest impact. - Ways of Working - Collaborate with Product, Marketing, Professional Services, Support, and Sales to improve the customer experience. - Bring customer insight back into the business to help shape how we support and grow our customers. - Use AI, data, and technology to work smarter, improve productivity, and deliver better customer outcomes. - Build strong internal relationships in a remote-first environment. - Contribute ideas, test new approaches, and help us continuously improve how we work as a Customer Success team. Qualifications - 3+ years’ experience in Customer Success, Account Management, Relationship Management, or another customer-facing commercial role. - A proven track record of managing renewals, retention, and revenue growth in a B2B SaaS or recurring revenue environment. - Strong commercial acumen, with the ability to connect customer objectives to business outcomes and growth opportunities. - Experience managing a portfolio of mid-market customers and balancing competing priorities. - Excellent relationship-building, discovery, and communication skills. - Confidence engaging senior stakeholders and executives. - Experience identifying customer risk, building action plans, and working cross-functionally to improve customer health. - A data-driven mindset, using customer insights, product usage, and business context to shape strategy and make sound decisions. - Curiosity, adaptability, and confidence experimenting with AI and technology to improve how you work and how customers succeed. - A proactive, self-starting approach, with the ability to operate well in a remote, fast-moving environment. - A collaborative, low-ego style and a strong sense of ownership. - Experience in HR tech, learning technology, workforce enablement, or B2B SaaS is a plus. Benefits - Annual bonus or commission plan. - Employee Stock Option Plan: Opportunity to share directly in our success through stock options. - Public Holiday Swap: Swap a public holiday for another preferred day. - Flexible Working: We are a fully remote organisation with team events and travel throughout the year. - Wellbeing & Learning Days: An additional five days of paid leave per year. - Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget. - WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport. - Home Office Setup Budget: One-off allowance for desk, chair and/or monitor. - Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers. - Wellbeing Support: Access to counselling and wellbeing initiatives.

Role Description We are looking for an experienced Casino Gamification Manager who will take ownership of player engagement mechanics across our casino brands and drive retention through innovative gamification strategies, promotions, and LiveOps activities. - Design, launch, and optimize tournaments, missions, challenges, loyalty programs, prize drops, and other engagement mechanics. - Increase player activity, retention, and revenue. - Work closely with CRM, Product, Analytics, and Retention teams to create engaging player experiences. - Maximize the impact of every campaign. If you are passionate about player psychology, gamification mechanics, and data-driven optimization — we would love to meet you. Qualifications - 3+ years of experience in Gamification, LiveOps, CRM, Retention, or Product roles within the iGaming industry. - Hands-on experience configuring and launching casino promotions, tournaments, missions, challenges, and loyalty mechanics. - Strong understanding of bonus structures, wagering requirements, tournament logic, player retention strategies, and gamification psychology. - Experience analyzing campaign performance and making optimization decisions independently. - Experience working with gamification platforms such as Optimove, Plug2Win, or similar solutions. - Strong analytical skills and ability to evaluate campaign effectiveness and bonus ROI. - English level — Intermediate+. Requirements - Experience with Optimove Gamify. - Experience running A/B tests for promotional mechanics and player engagement campaigns. - Knowledge of Tier-1 markets and player behavior patterns. - Experience working directly with casino game providers. - Previous experience within high-growth iGaming products. Responsibilities - Gamification Ownership: - Own the design, setup, and optimization of gamification mechanics across multiple casino brands. - Manage tournaments, missions, challenges, loyalty programs, prize drops, and other player engagement initiatives. - Monitor participation rates, deposit conversion, retention performance, and campaign ROI. - Continuously improve gamification mechanics based on player behavior and business performance. - Develop and maintain the gamification calendar aligned with acquisition and retention objectives. - LiveOps & Promotional Campaigns: - Build and maintain a proactive LiveOps calendar across casino products. - Configure, launch, and monitor campaigns within gamification and CRM platforms. - Ensure all mechanics are properly tested before launch and thoroughly analyzed after completion. - Deliver actionable insights and recommendations to improve future campaigns. - Tool Ownership & Process Development: - Lead the implementation and adoption of Optimove Gamify and other gamification solutions. - Become the internal expert and owner of the gamification tool ecosystem. - Create and maintain documentation, processes, and execution standards. - Identify gaps between business needs and platform capabilities and propose improvements. - Cross-Functional Collaboration: - Collaborate closely with CRM and Retention teams to align promotional activities. - Partner with Analytics teams to establish measurement frameworks and success metrics. - Work with Product teams on roadmap initiatives related to player engagement and gamification. - Support business growth by continuously improving player retention and loyalty mechanics. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

• Manage and oversee ELV, controls network, and instrumentation installation activities across multiple concurrent data center projects. • Provide regional oversight of subcontractors, vendors, and field delivery teams performing integration and installation works. • Ensure installation activities are executed in accordance with approved design documentation, standards, and quality requirements. • Track installation progress, site readiness, punch lists, defects, and completion milestones across assigned projects. • Support escalation management and resolution of technical and delivery-related site challenges. • Oversee commissioning execution activities including FAT, SAT, I/O verification, and sequence validation. • Coordinate commissioning readiness activities between construction, integration, and commissioning teams. • Ensure testing documentation, commissioning records, and validation evidence are completed to required standards. • Support troubleshooting, root cause analysis, and corrective action plans during commissioning activities. • Ensure systems meet operational, redundancy, and performance requirements prior to handover. • Align with Design Manager on constructability and design coherence. • Work with TPM to ensure site progress aligns with schedule and budget. • Support commissioning teams with validation documentation and testing evidence.

Role Description This posting is open to internal candidates only. You MUST be currently employed by the Office of the Washington State Auditor. Audit Managers perform a critical role in the accomplishment of agency objectives. They are: - Leading the teams in alignment with the agency mission of promoting government accountability, fiscal integrity and openness in government; - Directly responsible for the audit work performed by the team; - Serving as a critical link between executive management, the team, audit clients, and citizens; - Setting direction and expectations for their teams; - Providing an exemplary role model for staff; - Constantly learning, teaching and coaching. Qualifications - Bachelor’s degree in public administration, accounting, finance or related field; - Strong knowledge of auditing standards, accounting principles, financial statement preparation, legal compliance issues, and federal grant requirements and standards; - Thorough understanding of management principles and prior supervisory experience; - Knowledge of authoritative publications and standards, including AICPA audit standards, GASB pronouncements, FASB regulations, GAAP standards, Washington State RCWs and WACs, federal government audit standards, OMB circulars, CFR rules, and federal agency regulations. Requirements - Effective Communication - Initiative - Team Leadership / Influence - Conflict Resolution - Organizational Thinking - Ethics and Integrity - Accountability - Effecting Change - Respect Benefits - Comprehensive package of health and wellness benefits; - Paid vacation, sick leave, and holidays; - Growth and development opportunities, including 80+ hours of training each biennium; - Educational and professional certification reimbursements; - Agency-wide commitment to diversity, equity, inclusion in the workplace.