Stay Group

Role Description We are looking for a Product Analyst who will play a key role in driving product and business decisions through data. This role sits at the intersection of product, marketing, and analytics, helping teams understand performance, identify growth opportunities, and make data-driven decisions. Data & Analytics - Extract, maintain, and ensure quality of data across multiple sources - Conduct deep-dive analysis to identify trends, patterns, and opportunities - Build dashboards and visualizations for product and business teams Product & Marketing Analysis - Analyze product funnels, retention, and user behavior - Evaluate marketing performance (channels, campaigns, budgets, KPIs) - Work with metrics like CAC, LTV, attribution, cohorts Reporting & Insights - Prepare регулярні звіти по продукту та бізнес-метрикам - Provide actionable insights and recommendations - Support stakeholders with data for decision-making Automation & Optimization - Automate reporting and recurring data processes - Improve reporting systems and data workflows - Increase efficiency and reduce manual operations Cross-functional Work - Work closely with product, marketing, and business teams - Translate business needs into analytical задачі - Support product development through data insights Additional Responsibilities - Analyze partner network performance and identify growth opportunities - Evaluate the impact of product changes before and after release - Monitor payment-related issues and anomalies Qualifications - 3+ years of experience as Data / Product / Business Analyst - Strong ownership mindset: from request → analysis → impact - Advanced SQL (joins, CTEs, window functions, optimization) - BI tools (Tableau / Power BI / Looker / etc.) - Python (pandas, APIs, automation scripts) - Experience with DWH (BigQuery, ClickHouse, Snowflake, etc.) - Product metrics: retention, funnels, cohorts - Marketing metrics: CAC, LTV, ROMI, attribution - A/B testing and statistical evaluation Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description We are looking for an experienced Casino Gamification Manager who will take ownership of player engagement mechanics across our casino brands and drive retention through innovative gamification strategies, promotions, and LiveOps activities. - Design, launch, and optimize tournaments, missions, challenges, loyalty programs, prize drops, and other engagement mechanics. - Increase player activity, retention, and revenue. - Work closely with CRM, Product, Analytics, and Retention teams to create engaging player experiences. - Maximize the impact of every campaign. If you are passionate about player psychology, gamification mechanics, and data-driven optimization — we would love to meet you. Qualifications - 3+ years of experience in Gamification, LiveOps, CRM, Retention, or Product roles within the iGaming industry. - Hands-on experience configuring and launching casino promotions, tournaments, missions, challenges, and loyalty mechanics. - Strong understanding of bonus structures, wagering requirements, tournament logic, player retention strategies, and gamification psychology. - Experience analyzing campaign performance and making optimization decisions independently. - Experience working with gamification platforms such as Optimove, Plug2Win, or similar solutions. - Strong analytical skills and ability to evaluate campaign effectiveness and bonus ROI. - English level — Intermediate+. Requirements - Experience with Optimove Gamify. - Experience running A/B tests for promotional mechanics and player engagement campaigns. - Knowledge of Tier-1 markets and player behavior patterns. - Experience working directly with casino game providers. - Previous experience within high-growth iGaming products. Responsibilities - Gamification Ownership: - Own the design, setup, and optimization of gamification mechanics across multiple casino brands. - Manage tournaments, missions, challenges, loyalty programs, prize drops, and other player engagement initiatives. - Monitor participation rates, deposit conversion, retention performance, and campaign ROI. - Continuously improve gamification mechanics based on player behavior and business performance. - Develop and maintain the gamification calendar aligned with acquisition and retention objectives. - LiveOps & Promotional Campaigns: - Build and maintain a proactive LiveOps calendar across casino products. - Configure, launch, and monitor campaigns within gamification and CRM platforms. - Ensure all mechanics are properly tested before launch and thoroughly analyzed after completion. - Deliver actionable insights and recommendations to improve future campaigns. - Tool Ownership & Process Development: - Lead the implementation and adoption of Optimove Gamify and other gamification solutions. - Become the internal expert and owner of the gamification tool ecosystem. - Create and maintain documentation, processes, and execution standards. - Identify gaps between business needs and platform capabilities and propose improvements. - Cross-Functional Collaboration: - Collaborate closely with CRM and Retention teams to align promotional activities. - Partner with Analytics teams to establish measurement frameworks and success metrics. - Work with Product teams on roadmap initiatives related to player engagement and gamification. - Support business growth by continuously improving player retention and loyalty mechanics. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description We are looking for an experienced Senior Flutter Developer to take ownership of our mobile application development and help us deliver a seamless user experience across Android and iOS platforms. In this role, you will work on a hybrid mobile application that combines native functionality with WebView integration, collaborating closely with product, web, and marketing teams. If you enjoy building scalable mobile products, solving complex technical challenges, and owning the full application lifecycle — we would love to meet you. Qualifications - 4+ years of commercial experience with Flutter and Dart development. - Proven experience building and supporting applications for both Android and iOS. - Strong expertise with WebView integration (flutter_inappwebview or similar), including session management, cookies, deep linking, and navigation control. - Experience working with REST APIs and authentication mechanisms such as JWT, OAuth, and SSO. - Hands-on experience with push notification services (Firebase Cloud Messaging or similar). - Experience integrating analytics and marketing SDKs such as Firebase, AppsFlyer, Adjust, or similar platforms. - Proven track record of publishing and maintaining mobile applications in Google Play and Apple App Store. - Strong understanding of deep linking and universal links implementation. - Knowledge of Android and iOS platform-specific requirements, permissions, and best practices. - Ability to work independently and take full ownership of the mobile product. Requirements - Develop and maintain a hybrid Flutter application combining native functionality with WebView integration. - Ensure seamless authentication and user experience across native and web layers. - Collaborate with the web team to align navigation flows, redirects, and in-app browser behavior. - Integrate analytics, attribution, and marketing tools to track user acquisition and engagement. - Optimize application performance and WebView loading speed across different devices. - Manage application releases, updates, and store listings for Google Play and Apple App Store. - Monitor application stability and continuously improve performance and user experience. - Maintain code quality, documentation, and technical best practices. - Participate in technical discussions and contribute to product development decisions. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description We are looking for an experienced Senior Flutter Developer to take ownership of our mobile application development and help us deliver a seamless user experience across Android and iOS platforms. In this role, you will work on a hybrid mobile application that combines native functionality with WebView integration, collaborating closely with product, web, and marketing teams. If you enjoy building scalable mobile products, solving complex technical challenges, and owning the full application lifecycle — we would love to meet you. Qualifications - 4+ years of commercial experience with Flutter and Dart development. - Proven experience building and supporting applications for both Android and iOS. - Strong expertise with WebView integration (flutter_inappwebview or similar), including session management, cookies, deep linking, and navigation control. - Experience working with REST APIs and authentication mechanisms such as JWT, OAuth, and SSO. - Hands-on experience with push notification services (Firebase Cloud Messaging or similar). - Experience integrating analytics and marketing SDKs such as Firebase, AppsFlyer, Adjust, or similar platforms. - Proven track record of publishing and maintaining mobile applications in Google Play and Apple App Store. - Strong understanding of deep linking and universal links implementation. - Knowledge of Android and iOS platform-specific requirements, permissions, and best practices. - Ability to work independently and take full ownership of the mobile product. Requirements - Develop and maintain a hybrid Flutter application combining native functionality with WebView integration. - Ensure seamless authentication and user experience across native and web layers. - Collaborate with the web team to align navigation flows, redirects, and in-app browser behavior. - Integrate analytics, attribution, and marketing tools to track user acquisition and engagement. - Optimize application performance and WebView loading speed across different devices. - Manage application releases, updates, and store listings for Google Play and Apple App Store. - Monitor application stability and continuously improve performance and user experience. - Maintain code quality, documentation, and technical best practices. - Participate in technical discussions and contribute to product development decisions. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description Stay Group is an innovative Marketing Company that builds and scales products in the iGaming industry across multiple Tier 1 markets. We operate a portfolio of 9+ brands across both White Label and proprietary platforms. As our products continue to grow, we are looking for an experienced Delivery Manager who will take ownership of cross-functional delivery, ensuring that product initiatives are executed efficiently, dependencies are managed proactively, and teams stay aligned from planning to successful release. If you enjoy bringing structure to complex environments, coordinating multiple stakeholders, and continuously improving delivery processes, we'd love to meet you. Qualifications - 4+ years of experience as a Delivery Manager, Program Manager, Project Manager, or similar role in a fast-paced product environment. - Proven experience managing delivery across multiple cross-functional teams. - Strong understanding of Agile delivery methodologies (Scrum, Kanban, hybrid approaches). - Experience coordinating complex product launches involving multiple business departments. - Ability to identify delivery risks early and proactively manage dependencies. - Experience working closely with Product Managers, Product Owners, Engineering, Design, and Operations teams. - Strong stakeholder management and communication skills, including interaction with senior leadership. - Experience leading third-party integrations and coordinating external vendors. - Strong analytical thinking and process improvement mindset. - Experience with Jira, Confluence, and modern project management tools. - Upper-Intermediate English or higher. Requirements - Experience within iGaming, Betting, or other high-load digital products. - Experience working with White Label platforms (SoftSwiss or similar). - Experience launching products across multiple brands and GEOs. - Experience building or optimizing delivery processes from scratch. - Practical experience using AI tools and automations to improve delivery workflows. Responsibilities - Delivery Management: - Own end-to-end delivery across Product, Development, CRM, Payments, Casino, Design, Content, Support, Risk, and other business teams. - Ensure product initiatives are delivered on time while maintaining transparency across all stakeholders. - Coordinate cross-functional execution and prevent delivery gaps between departments. - Delivery Process Ownership: - Own and continuously improve the company's delivery framework. - Manage delivery workflows, boards, statuses, ceremonies, and planning processes. - Ensure teams consistently follow agreed delivery standards and methodologies. - Cross-functional Coordination: - Facilitate launch planning, delivery kick-offs, and cross-team synchronization. - Identify dependencies between teams and proactively remove delivery blockers. - Maintain alignment across engineering and business functions throughout the project lifecycle. - Planning & Risk Management: - Build realistic delivery timelines based on business milestones and team capacity. - Maintain delivery roadmaps and risk registers. - Proactively identify execution risks and provide mitigation options before issues impact delivery. - Continuous Process Improvement: - Analyze recurring delivery bottlenecks and implement improvements. - Facilitate retrospectives and transform findings into measurable process enhancements. - Continuously optimize delivery efficiency across teams. - Product & Brand Launches: - Own delivery execution for new brand launches, GEO expansions, and major product releases. - Coordinate launch readiness across all participating departments. - Maintain standardized launch checklists, documentation, and delivery playbooks. - Vendor & Platform Management: - Coordinate delivery with external vendors and White Label platform providers. - Manage third-party integrations from planning through successful implementation. - Track vendor deliverables and ensure commitments are met. - AI & Automation: - Identify opportunities to automate delivery workflows. - Implement AI-powered solutions for documentation, reporting, launch readiness, and process optimization. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are looking for our perfect CRM & Retention Specialist to join our team and help us build meaningful customer journeys, improve engagement, and maximize retention across multiple communication channels. Qualifications - At least 2 years of experience in CRM, Retention, Lifecycle Marketing, or Email Marketing, preferably within the iGaming industry. - Experience working with CRM platforms and customer communication tools. - Strong understanding of customer lifecycle management, segmentation, and retention strategies. - Hands-on experience creating and managing email campaigns, automated customer journeys, trigger campaigns, and communication funnels. - Experience with A/B testing and analyzing campaign performance. - Understanding of key CRM metrics such as Open Rate, CTR, Conversion Rate, Bounce Rate, Unsubscribe Rate, and Customer Engagement. - Strong analytical mindset with the ability to interpret campaign performance and suggest data-driven improvements. - Experience collaborating with Product, Design, Content, and Marketing teams. - Excellent organizational skills with the ability to manage multiple campaigns simultaneously. - Upper-Intermediate English level or higher. Requirements - Create, launch, and manage customer communication campaigns across all available CRM channels. - Develop and maintain communication templates, ensuring technical accuracy and consistent delivery. - Build, optimize, and monitor automated customer journeys, trigger campaigns, onboarding, retention, and reactivation flows. - Collaborate with the CRM Manager to improve customer segmentation and lifecycle communication strategies. - Monitor campaign performance by analyzing key metrics such as delivery rate, open rate, click-through rate, conversion rate, bounce rate, and unsubscribe rate. - Generate regular reports, identify optimization opportunities, and proactively propose new hypotheses to improve communication effectiveness. - Coordinate with Design and Content teams by preparing detailed tasks and ensuring high-quality campaign assets. - Work closely with Product, Marketing, and Creative teams to deliver relevant and personalized customer communications. - Participate in A/B testing initiatives and continuously optimize customer engagement. - Contribute to the growth of the subscriber base while maintaining the lowest possible unsubscribe rates across all communication channels. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description Our team is growing rapidly, and we are looking for a Talent Acquisition Specialist who is passionate about finding exceptional people, building long-term relationships with candidates, and helping teams grow with the right talent. If you enjoy full-cycle recruitment, dynamic communication, and collaborating closely with hiring managers to make impactful hiring decisions, we’d love to meet you. - Manage the full-cycle recruitment process from vacancy intake to offer acceptance. - Source candidates through LinkedIn Recruiter, job boards, referrals, networking, and other recruitment channels. - Build and maintain talent pipelines for current and future hiring needs. - Conduct competency-based interviews and provide structured candidate evaluations to Hiring Managers. - Collaborate closely with Hiring Managers to define hiring strategies, align on candidate profiles, and ensure efficient recruitment processes. - Manage candidate pipelines, interview stages, and recruitment documentation in Workable ATS, ensuring data accuracy and process transparency. - Coordinate interviews and maintain seamless communication between candidates and interviewers. - Provide timely and professional feedback to candidates throughout every stage of the hiring process. - Ensure an outstanding candidate experience from the first interaction through onboarding. - Participate in employer branding initiatives and continuously improve recruitment processes and hiring practices. - Monitor recruitment metrics and contribute ideas to improve hiring efficiency and quality. Qualifications - 3+ years of experience in Talent Acquisition, Recruitment, or Executive Search. - Experience managing full-cycle recruitment across different business functions and seniority levels. - Strong sourcing skills using LinkedIn Recruiter, job boards, Boolean Search, and other sourcing techniques. - Experience conducting competency-based interviews and preparing structured candidate assessments. - Excellent stakeholder management, alignment, and communication skills. - Experience working with Applicant Tracking Systems (ATS); Workable experience will be considered a strong advantage. - Strong organizational skills with the ability to manage multiple vacancies simultaneously. - Ability to prioritize workload and work effectively in a fast-paced environment. - Analytical mindset with attention to detail and a data-driven approach to recruitment. - Upper-Intermediate (B2) English or higher. Requirements - Experience recruiting for iGaming, Marketing, Product, or FinTech roles. - Experience supporting employer branding initiatives. - Experience working with recruitment analytics and reports. - Familiarity with competency frameworks and structured interviewing methodologies. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description We are looking for a skilled Frontend Developer who is passionate about building fast, scalable, and high-performing web applications. In this role, you will work on modern products powered by Vue.js and Nuxt, collaborate closely with product and design teams, and contribute to the development of user-focused solutions that support our international brands. If you enjoy solving complex frontend challenges, optimizing performance, and building products that impact thousands of users — we would love to meet you. Qualifications - 3+ years of commercial experience in frontend development (Mid level) or 5+ years (Senior level). - Strong expertise in Vue 3 and hands-on experience with Nuxt 3. - Understanding of Nuxt 4 architecture and migration principles will be considered a strong advantage. - Experience integrating REST APIs and working with Headless CMS solutions such as Strapi or similar platforms. - Advanced knowledge of TypeScript and modern JavaScript. - Strong understanding of semantic HTML5, CSS3, SCSS, and Tailwind CSS. - Experience building SSR applications and understanding of hydration principles. - Experience working with Pinia state management. - Familiarity with Nitro server routes and middleware. - Experience with Vite, ESLint, Prettier, and modern Git workflows. - Ability to write clean, maintainable, and well-documented code. - Strong communication skills and ability to collaborate effectively in cross-functional teams. Requirements - Nice to Have: - Experience migrating projects from Nuxt 3 to Nuxt 4. - Experience with Docker and CI/CD pipelines. - Familiarity with Google Cloud Platform (GCP). - Experience working with Nuxt modules such as @nuxtjs/strapi, @nuxt/image, or Tailwind modules. - Experience with testing frameworks such as Vitest, Cypress, or Playwright. - Previous experience within iGaming, affiliate marketing, or high-traffic projects. Responsibilities - Design, develop, and maintain scalable web applications using Vue 3 and Nuxt. - Build dynamic, content-driven pages integrated with Strapi and other CMS solutions. - Optimize application performance, page speed, and Core Web Vitals metrics. - Implement SSR and modern frontend best practices to ensure excellent user experience. - Collaborate closely with Product, Design, Backend, and QA teams. - Participate in architecture discussions and contribute to technical decision-making. - Conduct code reviews and help maintain high engineering standards across the team. - Improve code quality, performance, scalability, and maintainability of existing products. - Troubleshoot and resolve frontend issues in production environments. - Contribute to documentation and knowledge-sharing within the development team. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description We are looking for a Head of Affiliates who will take full ownership of affiliate strategy, team leadership, partner relationships, and overall program performance. This is a hands-on leadership role for someone who has already built or scaled affiliate departments and is ready to take responsibility for delivering results at the program level. Qualifications - 3+ years of experience in iGaming Affiliate Marketing, including at least 1 year in a Team Lead or Head of Affiliates role. - Proven track record of scaling FTD volumes across Tier 1 markets. - Deep understanding of CPA, Hybrid, and Revenue Share partnership models. - Experience managing Affiliate Managers and team leads. - Hands-on experience with affiliate platforms such as Affilka (SoftSwiss), ReferOn, NetRefer, or similar solutions. - Strong analytical mindset with experience in funnel analysis, cohort analysis, and ROI modeling. - Fluent English, both written and spoken. Requirements - Experience working with CRM systems such as NetHunt, HubSpot, or similar platforms. - Knowledge of postback configuration, tracking setups, and marketing automation tools such as Make. - Experience with Google Apps Script or other automation solutions. - Existing network of Tier 1 affiliate partners and industry contacts. Responsibilities - Strategy & Growth - Develop and execute affiliate acquisition strategies across Tier 1 markets. - Define quarterly OKRs, FTD targets, and growth plans across brands and GEOs. - Monitor performance against key business KPIs and identify growth opportunities. - Identify and prioritize new affiliate channels, including SEO affiliates, PPC networks, influencers, and sub-affiliates. - Manage the entire deal pipeline, from prospecting and negotiations to traffic launch and volume scaling. - Team Leadership - Lead and develop a team of Affiliate Managers while building a scalable affiliate department structure. - Define team goals, processes, and performance standards. - Conduct regular 1-on-1 meetings, performance reviews, and coaching sessions. - Drive a high-performance culture focused on accountability and results. - Own hiring, onboarding, and professional development of Affiliate Managers. - Partner Management - Build and maintain C-level relationships with strategic affiliates and affiliate networks. - Lead negotiations and approve commission structures while ensuring deal profitability. - Monitor traffic quality, fraud thresholds, GEO-specific requirements, and regulatory compliance. - Handle escalations related to tracking, postbacks, attribution, and disputed payments. - Analytics & Reporting - Own weekly and monthly reporting across brands and GEOs, including FTD, NGR, ROI, and ROAS metrics. - Analyze affiliate cohorts and partner profitability to drive data-based scaling decisions. - Collaborate with IT teams on Affilka setup, API integrations, and process automation. - Present performance updates, forecasts, and strategic initiatives to senior management. - Compliance & Governance - Maintain and update Affiliate Terms & Conditions across multiple GEOs. - Monitor brand safety, including trademark bidding, spam activities, and unauthorized placements. - Ensure affiliate activities comply with internal policies and market regulations. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Role Description We are looking for a proactive and customer-focused VIP Account Manager who will help build long-term relationships with our most valuable players, increase engagement, and drive player retention across our products. - Build and maintain strong relationships with VIP players through phone calls, email, messengers, and other communication channels. - Develop a deep understanding of player behavior, preferences, and motivations to provide a personalized experience. - Create and execute individual retention strategies to increase player loyalty and lifetime value. - Present exclusive offers, promotions, bonuses, and rewards tailored to player needs. - Handle player concerns, complaints, and negative feedback while maintaining a high level of customer satisfaction. - Monitor the performance and activity of the assigned player portfolio, identifying opportunities for growth and engagement. - Collaborate closely with Product, Marketing, Customer Support, and Retention teams to improve the overall VIP experience. - Track key retention and revenue metrics and provide regular reports on player activity and performance. - Contribute ideas and initiatives aimed at improving player loyalty, retention, and overall business results. Qualifications - 1+ year of experience in Customer Support, Sales, Retention, Account Management, VIP Management, or a similar customer-facing role. - Strong communication and relationship-building skills. - Confidence in communicating with customers via phone, email, live chat, and messengers. - Customer-oriented mindset with a passion for creating exceptional user experiences. - Strong organizational skills and ability to manage multiple tasks simultaneously. - Basic analytical skills and the ability to understand customer behavior and preferences. - Results-driven approach and motivation to achieve individual and team targets. - Experience in the iGaming industry will be considered a strong advantage. - Experience with CRM systems, customer support platforms, or SoftSwiss will be a plus. - English level — B2 or higher. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.