• Build strong relationships with sales leaders and key stakeholders • Identify performance challenges, capability gaps, and growth opportunities • Diagnose business needs and recommend impactful interventions, including learning, coaching, manager development, performance support tools, and process improvements • Use business insights and data to prioritize initiatives that deliver measurable value • Design and implement capability programmes aligned to strategic business priorities • Support onboarding and accelerate time-to-productivity for new hires • Develop role-based learning journeys across sales, channel, and services teams • Create and maintain playbooks, toolkits, and performance support resources • Embed best-practice sales behaviours, methodologies, and ways of working • Equip frontline managers with the skills and confidence to become effective coaches • Develop coaching frameworks, tools, and resources • Support leaders to conduct high-impact coaching conversations and performance reviews • Foster a culture of accountability, continuous learning, and development • Design and deliver impactful virtual and face-to-face workshops • Facilitate programmes focused on sales effectiveness, leadership, communication, customer engagement, and commercial acumen • Ensure learning experiences are practical, relevant, and focused on application in role • Contribute to broader organisational learning and leadership development programmes • Partner with HR Business Partners and stakeholders to align initiatives with strategic priorities • Curate and leverage innovative internal and external learning resources • Establish clear success measures for all programmes and initiatives • Monitor adoption, behaviour change, and business performance outcomes • Analyse feedback and data to continuously improve effectiveness • Provide clear, actionable reporting and recommendations to stakeholders

• Act as a liaison working with ISC2 Sales, Marketing, PMO, Legal, Finance and Professional Development teams • Process sales deliverables for the B2B, Direct Sales, Partnerships and Sponsorship Sales Team covering the NAR and LATAM regions • Reporting and Analysis of Data Quality and Reconciliation, Leads, Account Profiles, Pipeline, Sales Cycle, GTM metrics, eCommerce, and other reporting objects • Reporting and cleanup of data in the Salesforce system: identifying incomplete data, duplicates, etc • Supporting sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc • Performing project management of tenders and bidding processes within the specified region

• Managing accounts from onboarding to renewal. • Managing and guiding clients on all levels: technical, business, and product. • Working on quotes, agreements, and NDAs ensuring a smooth onboarding journey. • Researching & identifying potential prospects based on strategy development aspects. • Maintaining highly targeted outbound outreach (email, phone, LinkedIn, etc.) to source meetings with key prospects. • Introducing clients to new features and handling new feature releases.

• Client information collection - Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete. - Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions. - Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory. • Client communication - Answer inbound client messages (email primarily) within agreed SLAs. - Send structured follow-ups when information is missing — polite, persistent, precise. - Follow our email conventions (subject format, CC rules) on every thread. - Draft status updates so clients always know where their project stands. • ERP & data hygiene - Log every meaningful client interaction in our ERP (comms log). - Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types. - Flag anything ambiguous or contradictory before it moves downstream — never guess. • China team liaison - Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team. - If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese. - Chase internal answers (pricing, lead times, feasibility) so client responses never stall.