• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner • Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion • Schedule approved travel for technicians as needed (direct employees/sub-contractors) • Develop and/or secure estimates/quotations for installations, services and repairs as needed • Identify and evaluate the performance and competency levels of technicians and service partners • Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed • Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products • Perform troubleshooting for customers providing most effective solution • Process warranty and non-warranty claims for parts and service • Support company sales of climate control products through customer relations • Other duties as assigned

• Review product information, technical drawings, bills of material, and specifications to determine and assign accurate HTS/HTSUS classifications for imports and Schedule B codes for exports. • Determine and maintain Export Control Classification Numbers (ECCNs) and related export control jurisdiction where applicable. • Classify products early in the development and item setup process and prioritize transactions requiring classification to ensure on-time delivery and compliance. • Design and maintain a standardized classification decision framework for commonly imported items to ensure consistency, accuracy, and efficiency in tariff determinations. • Collaborate with customs brokers to ensure timely updates to the parts database, adherence to classification standards, and identify inconsistencies in product classification; research and file corrections promptly to maintain compliance. • Develop and document defendable classification rationales, including notes, GRIs, Explanatory Notes, CROSS rulings, and internal precedents. • Maintain and continuously improve the product classification database within the company’s ERP and/or Global Trade Management (GTM) system. • Support country-of-origin and preferential origin determinations (e.g., USMCA and other FTAs) based on bills of material and manufacturing processes. • Partner with Purchasing, Logistics, Engineering, and Product Management to obtain complete and accurate technical data necessary to classify new and existing products. • Assist with internal audits, CF28/CF29 responses, and other inquiries from U.S. Customs and Border Protection (CBP) and foreign customs authorities related to classification. • Monitor relevant changes in the Harmonized System, HTSUS, and classification rulings; update internal classifications and procedures accordingly. • Contribute to training materials and deliver training to internal stakeholders on classification fundamentals and data requirements.

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly.

• Provide strategic and technical leadership for the Bioprocessing business, overseeing R&D, Product and Project Management. • Implement and execute the global strategy for the Bioprocessing business unit. • Oversee product development and overall business execution with cross functional teams. • Manage financial execution for the business unit against current and out-year financial goals. • Establish and maintain the global product and portfolio roadmap, informed by market research and competitive intelligence. • Define pricing strategy in partnership with Commercial Leadership.