• Manage a portfolio of clients, monitoring their journey and ensuring a close, consultative relationship; • Conduct periodic meetings, supporting clients in using the platform and improving their processes; • Clarify questions related to accounting routines, tax matters, integrations and other solution features; • Act as a bridge between clients and internal teams, tracking requests until resolution; • Monitor portfolio health, identifying risks, improvement opportunities and possibilities to expand the relationship; • Participate in building processes, playbooks, support materials and the team's knowledge base; • Contribute to continuous improvement of the customer experience and the evolution of the operation.

• Facilitate custom API solutions across customers, partners, and internal teams. • Onboard new API connectivity partners and customer, ensuring consistent certification standards and best practices. • Ensure the ongoing success and performance of existing integrations. • Collaborate with Sales and Account Management to support new and existing partner opportunities. • Work closely with Product and Engineering teams to troubleshoot integration product functionality, testing and defect remediation. • Deliver customer and partner satisfaction through strong collaboration, transparency, and technical leadership.

• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support • Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution • Gathers, validates, and translates technological requirements into design and development specification while providing product management • Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.) • Documents and recommends workflow changes and technical/functional designs needed to support the business requirements • Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting • Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards • Serve as PM and complete PM functions for small to mid-size projects with multiple teams • Collaboratively works with peers, internal and external stakeholders, and vendors • Follows documentation and change management standards • Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members • Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications • Develop and understands business reporting needs for end users • Participates in on-call and command center responsibilities, if applicable • Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity • Attends and participates in team, project and department meetings to increase awareness and information flow • Work with project requestor to complete the minimum viable product of a demand in ServiceHub • Request resources for projects and enhancement work using ServiceHub Resource Plan process

• Support the Time and Labor team with the implementation and rollout of timekeeping systems, including requirements gathering, testing, UAT, and deployment activities. • Support Time and Labor and timekeeping platforms such as ADP, SAP, Workday Time Tracking, and UKG/Kronos. • Provide real-time monitoring and operational support for Time and Labor systems. • Support time entry, PTO, attendance, overtime, hours worked, and time-off processes. • Ensure established Time and Labor processes and procedures are consistently followed. • Support ad hoc reporting and data analysis as needed. • Monitor service-level performance and recommend actions to help teams meet Service Level Goals. • Partner with internal teams and stakeholders to identify process or system improvements. • Support documentation, standard operating procedures, and process improvement initiatives.