• Support the Time and Labor team with the implementation and rollout of timekeeping systems, including requirements gathering, testing, UAT, and deployment activities. • Support Time and Labor and timekeeping platforms such as ADP, SAP, Workday Time Tracking, and UKG/Kronos. • Provide real-time monitoring and operational support for Time and Labor systems. • Support time entry, PTO, attendance, overtime, hours worked, and time-off processes. • Ensure established Time and Labor processes and procedures are consistently followed. • Support ad hoc reporting and data analysis as needed. • Monitor service-level performance and recommend actions to help teams meet Service Level Goals. • Partner with internal teams and stakeholders to identify process or system improvements. • Support documentation, standard operating procedures, and process improvement initiatives.

• Responsible for application and integration of information technology in the healthcare setting • Liaison between the IT department and operations to align system design with operational processes • Participate in application deployment and procedure documentation • Ensure software build meets organizational goals and external mandates • Manage stakeholder expectations by analyzing expectations and requirements • Identify project issues and risks and resolve or escalate as appropriate • Collaborate effectively with colleagues to complete tasks • Provide advanced knowledge of product features and functionality • Monitor system effectiveness and/or performance • Participate/lead in disaster recovery initiatives • Provide assigned on-site support during go-lives and system upgrades • Provide 24/7 support when scheduled • Serve as a resource to Associate and Intermediate level analysts as needed for resolution of support calls

Role Description Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Sr Principal serves as an expert within Gartner’s Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Sr Principal plays a role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: - Create innovative, thought provoking, and highly leveraged “must-have insights” content - Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act - Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward - Demonstrate thought leadership in establishing Insights positions across a team of analysts - Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda - Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights - Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions - Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings - Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business - Provide high quality and timely content peer review - Build credibility as an industry expert to represent Gartner insights, methodology and strategy - Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community - Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery - Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions Qualifications - Bachelor's degree or equivalent experience; Graduate degree preferred - 8+ years of relevant field or industry experience - 5+ years work experience in SaaS/software contract negotiations, technology procurement, category management, vendor management or software asset management within a buying organization, outsourcer, consulting firm, or reseller - Extensive, recent, hands-on experience negotiating with Microsoft (within last 12 months) - Subject matter expertise in Microsoft licensing with understanding of the negotiation process, software and cloud services market trends, the global landscape, and reseller ecosystem - Experience with software license compliance risk assessment, management, and/or mitigation in a software audit context, particularly with Microsoft, is desired - Experience with other major vendors (e.g., AWS, Google, Salesforce, SAP, Oracle, or ServiceNow) is desired - Provide clients and prospects with compelling, actionable advice regarding their Microsoft pricing and contracting needs, including negotiation strategies and ongoing vendor management, via virtual or face-to-face interactions - Develop and publish innovative, high-impact insights on software pricing and contracting, especially Microsoft, via research articles, webinars, events, and client briefings - Research, analyze, and forecast trends in software, SaaS, and cloud licensing to deliver forward-looking guidance - Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders - Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables - Demonstrate excellence in research and writing ability - Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions - Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges - Strong communication skills - able to explain complex concepts concisely and simply - Subject matter expertise; comfortable presenting at large and small-scale speaking engagements - Strong business and financial acumen - Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market - Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team - Learning agile and adept with navigating highly matrixed environments - Ability to represent Gartner's research methodology and strategies effectively at all levels - Willingness and ability to travel up to 25% (where applicable) Benefits - World-class benefits - Highly competitive compensation - Disproportionate rewards for top performers - Flexibility in a hybrid work environment - Generous PTO - 401k match up to $7,200 per year - Opportunity to purchase company stock at a discount

Role Description We are looking for a sharp, analytical, and collaborative candidate to join our Service Delivery Operations team as an Operations Analyst. In this role, you will support end-to-end operational workflows—including project setup, staffing coordination, forecasting, and data analysis—while ensuring adherence to delivery processes and standards. The ideal candidate is highly organized, proactive, and comfortable partnering with cross-functional leaders to drive operational accuracy and project success. This is an excellent opportunity for someone looking to grow professionally in a fast-paced, data-driven, and team-oriented environment. Your Assignment - Identify, document, and execute process improvements to enhance the efficiency and effectiveness of resource management, operational workflows, and cross-functional coordination. - Prepare and maintain detailed staffing and operational reports, including utilization, availability, productivity, forecasting, pipeline needs, trend analysis, and hiring recommendations. - Partner with department heads, Practice Directors, and project teams on resource planning, reporting, staffing recommendations, and tooling support to ensure clarity on engagement status and delivery capacity. - Perform end-to-end operational tasks across the project lifecycle, including Sales-to-Delivery handoff coordination, resource planning and assignments, project setup in Certinia PSA, project closeout, time-tracking oversight, and account/engagement data updates. - Monitor adherence to delivery processes and frameworks, ensuring accurate time-tracking, status reporting, and compliance with project standards; provide reporting and insights to leadership. - Retrieve, analyze, and update data used for standardized performance metrics, forecasting, and ongoing service-delivery operations, ensuring reliable insights that support decision-making. - Own weekly and monthly reporting cadences related to capacity, staffing and forecasting, proactively staffing risks and trends to leadership. Qualifications - Bachelor's degree in Business Administration, Human Resources or a related field - At least 3-5 years of work experience in business operations or resource management, staffing or related role - Excellent organizational and analytical skills to ensure data accuracy and compliance - Strong communication skills with the ability to work with staff and leadership across functional-departments to complete tasks - Experience with Certinia PSA and Salesforce to manage staffing requests, sales data, revenue forecasting, timecard processing, and operational reporting - Strong analytical skills with knowledge of utilization metrics, capacity calculations, forecasting, and the ability to take action based on trends and insights - Comfortable with reporting tools such as Power BI and adaptable to new technologies/software for reporting and analytics Preferred Qualifications - Ability to develop templates and standards around project setup and engagement compliance - Familiarity with Google Sheets and/or Excel advanced functionality - Knowledge of project delivery workflows, resource planning tools, and operational project lifecycle processes - Knowledge of using GenAI tools to analyze operational data, generate insights, and support data-driven decision-making Benefits - 100% remote work - Flexible Time Off - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture