• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support • Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution • Gathers, validates, and translates technological requirements into design and development specification while providing product management • Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.) • Documents and recommends workflow changes and technical/functional designs needed to support the business requirements • Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting • Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards • Serve as PM and complete PM functions for small to mid-size projects with multiple teams • Collaboratively works with peers, internal and external stakeholders, and vendors • Follows documentation and change management standards • Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members • Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications • Develop and understands business reporting needs for end users • Participates in on-call and command center responsibilities, if applicable • Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity • Attends and participates in team, project and department meetings to increase awareness and information flow • Work with project requestor to complete the minimum viable product of a demand in ServiceHub • Request resources for projects and enhancement work using ServiceHub Resource Plan process

• Support the Time and Labor team with the implementation and rollout of timekeeping systems, including requirements gathering, testing, UAT, and deployment activities. • Support Time and Labor and timekeeping platforms such as ADP, SAP, Workday Time Tracking, and UKG/Kronos. • Provide real-time monitoring and operational support for Time and Labor systems. • Support time entry, PTO, attendance, overtime, hours worked, and time-off processes. • Ensure established Time and Labor processes and procedures are consistently followed. • Support ad hoc reporting and data analysis as needed. • Monitor service-level performance and recommend actions to help teams meet Service Level Goals. • Partner with internal teams and stakeholders to identify process or system improvements. • Support documentation, standard operating procedures, and process improvement initiatives.

• Responsible for application and integration of information technology in the healthcare setting • Liaison between the IT department and operations to align system design with operational processes • Participate in application deployment and procedure documentation • Ensure software build meets organizational goals and external mandates • Manage stakeholder expectations by analyzing expectations and requirements • Identify project issues and risks and resolve or escalate as appropriate • Collaborate effectively with colleagues to complete tasks • Provide advanced knowledge of product features and functionality • Monitor system effectiveness and/or performance • Participate/lead in disaster recovery initiatives • Provide assigned on-site support during go-lives and system upgrades • Provide 24/7 support when scheduled • Serve as a resource to Associate and Intermediate level analysts as needed for resolution of support calls

Role Description Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Sr Principal serves as an expert within Gartner’s Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Sr Principal plays a role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: - Create innovative, thought provoking, and highly leveraged “must-have insights” content - Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act - Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward - Demonstrate thought leadership in establishing Insights positions across a team of analysts - Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda - Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights - Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions - Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings - Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business - Provide high quality and timely content peer review - Build credibility as an industry expert to represent Gartner insights, methodology and strategy - Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community - Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery - Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions Qualifications - Bachelor's degree or equivalent experience; Graduate degree preferred - 8+ years of relevant field or industry experience - 5+ years work experience in SaaS/software contract negotiations, technology procurement, category management, vendor management or software asset management within a buying organization, outsourcer, consulting firm, or reseller - Extensive, recent, hands-on experience negotiating with Microsoft (within last 12 months) - Subject matter expertise in Microsoft licensing with understanding of the negotiation process, software and cloud services market trends, the global landscape, and reseller ecosystem - Experience with software license compliance risk assessment, management, and/or mitigation in a software audit context, particularly with Microsoft, is desired - Experience with other major vendors (e.g., AWS, Google, Salesforce, SAP, Oracle, or ServiceNow) is desired - Provide clients and prospects with compelling, actionable advice regarding their Microsoft pricing and contracting needs, including negotiation strategies and ongoing vendor management, via virtual or face-to-face interactions - Develop and publish innovative, high-impact insights on software pricing and contracting, especially Microsoft, via research articles, webinars, events, and client briefings - Research, analyze, and forecast trends in software, SaaS, and cloud licensing to deliver forward-looking guidance - Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders - Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables - Demonstrate excellence in research and writing ability - Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions - Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges - Strong communication skills - able to explain complex concepts concisely and simply - Subject matter expertise; comfortable presenting at large and small-scale speaking engagements - Strong business and financial acumen - Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market - Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team - Learning agile and adept with navigating highly matrixed environments - Ability to represent Gartner's research methodology and strategies effectively at all levels - Willingness and ability to travel up to 25% (where applicable) Benefits - World-class benefits - Highly competitive compensation - Disproportionate rewards for top performers - Flexibility in a hybrid work environment - Generous PTO - 401k match up to $7,200 per year - Opportunity to purchase company stock at a discount