• Build strong, lasting relationships with healthcare professionals throughout their assignments. • Serve as the primary point of contact for contractor questions, concerns, and support needs. • Conduct proactive check-in calls to ensure a positive contractor experience. • Coordinate onboarding activities and assist with assignment transitions. • Extend offers and guide contractors through pre-start processes. • Collaborate with Account Management, Recruiting, Credentialing, Payroll, and other internal partners to resolve issues quickly. • Accurately document contractor interactions and follow-up activities within the ATS/CRM. • Identify opportunities to improve contractor satisfaction and retention. • Maintain a high level of professionalism, empathy, and responsiveness in every interaction. • Meet established productivity, quality, and customer experience expectations.

• Provide a best-in-class customer service experience (White Glove Service) to new on-boarding customers • Handle high call volume, covering a full range of customer inquiries concerning new installation of services, scheduling follow-up, explaining their first monthly bill, etc. • Serve as primary support liaison between the Company and new customers • Assist customers with setting up new service and scheduling appointments • Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products • Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues • Promote and maintain high quality, professional service on every call with every customer • Other duties as required or assigned.

• Lead acquisition of easements, fee acquisitions, licenses, permits, and other land rights required for project execution. • Review title reports, ownership records, survey documents, legal descriptions, and engineering plans. • Conduct complex negotiations with property owners and stakeholders. • Resolve landowner concerns and develop mutually beneficial solutions. • Develop and execute project specific acquisition strategies. • Manage acquisition schedules, budgets, and project deliverables. • Track project metrics and provide status updates to clients and leadership. • Identify project risks and implement mitigation strategies. • Serve as POC for assigned clients and collaborate with necessary teams.

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner • Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion • Schedule approved travel for technicians as needed (direct employees/sub-contractors) • Develop and/or secure estimates/quotations for installations, services and repairs as needed • Identify and evaluate the performance and competency levels of technicians and service partners • Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed • Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products • Perform troubleshooting for customers providing most effective solution • Process warranty and non-warranty claims for parts and service • Support company sales of climate control products through customer relations • Other duties as assigned