• Provide a best-in-class customer service experience (White Glove Service) to new on-boarding customers • Handle high call volume, covering a full range of customer inquiries concerning new installation of services, scheduling follow-up, explaining their first monthly bill, etc. • Serve as primary support liaison between the Company and new customers • Assist customers with setting up new service and scheduling appointments • Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products • Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues • Promote and maintain high quality, professional service on every call with every customer • Other duties as required or assigned.

• Lead acquisition of easements, fee acquisitions, licenses, permits, and other land rights required for project execution. • Review title reports, ownership records, survey documents, legal descriptions, and engineering plans. • Conduct complex negotiations with property owners and stakeholders. • Resolve landowner concerns and develop mutually beneficial solutions. • Develop and execute project specific acquisition strategies. • Manage acquisition schedules, budgets, and project deliverables. • Track project metrics and provide status updates to clients and leadership. • Identify project risks and implement mitigation strategies. • Serve as POC for assigned clients and collaborate with necessary teams.

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner • Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion • Schedule approved travel for technicians as needed (direct employees/sub-contractors) • Develop and/or secure estimates/quotations for installations, services and repairs as needed • Identify and evaluate the performance and competency levels of technicians and service partners • Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed • Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products • Perform troubleshooting for customers providing most effective solution • Process warranty and non-warranty claims for parts and service • Support company sales of climate control products through customer relations • Other duties as assigned

• Review product information, technical drawings, bills of material, and specifications to determine and assign accurate HTS/HTSUS classifications for imports and Schedule B codes for exports. • Determine and maintain Export Control Classification Numbers (ECCNs) and related export control jurisdiction where applicable. • Classify products early in the development and item setup process and prioritize transactions requiring classification to ensure on-time delivery and compliance. • Design and maintain a standardized classification decision framework for commonly imported items to ensure consistency, accuracy, and efficiency in tariff determinations. • Collaborate with customs brokers to ensure timely updates to the parts database, adherence to classification standards, and identify inconsistencies in product classification; research and file corrections promptly to maintain compliance. • Develop and document defendable classification rationales, including notes, GRIs, Explanatory Notes, CROSS rulings, and internal precedents. • Maintain and continuously improve the product classification database within the company’s ERP and/or Global Trade Management (GTM) system. • Support country-of-origin and preferential origin determinations (e.g., USMCA and other FTAs) based on bills of material and manufacturing processes. • Partner with Purchasing, Logistics, Engineering, and Product Management to obtain complete and accurate technical data necessary to classify new and existing products. • Assist with internal audits, CF28/CF29 responses, and other inquiries from U.S. Customs and Border Protection (CBP) and foreign customs authorities related to classification. • Monitor relevant changes in the Harmonized System, HTSUS, and classification rulings; update internal classifications and procedures accordingly. • Contribute to training materials and deliver training to internal stakeholders on classification fundamentals and data requirements.