First American is on a mission to deliver a variety of real estate-focused services and solutions. As an employer, First American has been recognized for its ex
Escrow Acquisition and Service Release Supervisor
Location
Iowa + 2 moreAll locations: Iowa | Nevada | South Carolina
Posted
1 day ago
Salary
$64.3K - $85.7K / year
Seniority
Mid Level
Job Description
Escrow Acquisition and Service Release Supervisor
First American
• Activities associated with the onboarding and acquisition of new loans: Validation of prior servicer’s checklist(s), including reviewing critically and monitoring those responses are received. • Tracking of process changes, if necessary, to accommodate special requirements • Review and validation of the loan data prior to acquisition • Coordination with internal team members to allow all illogical or invalid data to be identified • Communication of illogical or incorrect data identified with the client and/or prior servicer, including tracking and monitoring to ensure that all data is corrected. • New client implementation activities, including coordinating deliverables with vendors and testing to ensure that any new programming is working as designed. • Activities associated with the outgoing servicing transfer of existing loans: Data review and corrections as identified internally or by the new servicer • Ensure that all appropriate milestones are met to allow a successful transfer • Customer research requests and correspondence • Adherence to regulatory and legal requirements, including investor and state guidelines • Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely
Job Requirements
- Bachelor’s degree or relevant work experience
- 2+ years of experience working in a mortgage environment, preferably Escrow Administration or Servicing Transfers
- Established Leadership Skills – ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement
- Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
- Vendor Management Skills – proven ability to navigate vendor/service provider relationships, including service delivery/productivity/quality standards development and ongoing monitoring.
- Excellent written, presentation and oral communication skills
- Excellent Microsoft Office skills, including Microsoft Word, Excel, Outlook
- Experience in BKFS/LPS/MSP is preferred
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
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