EMED Group

• Develop and implement the national EMED Safe Care operational strategy aligned with EMED organisational objectives • Drive service growth, efficiency, and innovation across all patient transport services • Contribute to executive-level decision-making as part of the senior leadership team • Identify and implement new service opportunities, partnerships, and contracts • Lead and oversee daily operations across all regions, ensuring service reliability and performance • Ensure effective deployment of resources, including vehicles, staff, and scheduling systems • Monitor KPIs such as response times, patient satisfaction, utilisation rates, and cost efficiency • Ensure all services meet regulatory and compliance requirements (e.g., CQC /Healthcare Inspectorate Wales standards) • Work closely with clinical governance teams to manage incidents, audits, and continuous improvement • Own operational budgets, drive cost control initiatives and deliver financial performance • Contribute to pricing strategies, tenders, and contract negotiations • Optimise fleet utilisation and workforce productivity • Ensure workforce planning aligns with demand and growth projections • Foster a culture of accountability, engagement, and continuous improvement • Build and maintain strong relationships with NHS trusts, commissioners, and private clients • Manage escalations and complex operational challenges • Drive innovation in routing, scheduling, and digital solutions

• Provide a responsive, compliant and solutions‑focused ER advisory service to operational management teams across the UK. • Act as the first point of contact, taking the lead in supporting a broad range of generalist HR issues. • Manage ER cases such as disciplinary actions, grievances, absence management, probation, AWOL, and flexible working. • Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies. • Maintain accurate records of ER cases and resolutions using internal systems. • Upskill managers on handling ER matters effectively and legally. • Work collaboratively with trade unions and employee representatives where required. • Monitor ER KPIs and support continuous improvement initiatives.