• Provide leadership and oversight of patient transport incidents (including delays, missed journeys, clinical deterioration in transit, manual handling events). • Provide leadership and oversight of Safeguarding concerns arising during transport activity. • Provide leadership and oversight of complaints and concerns related to patient experience and service delivery. • Oversee internal and external reporting requirements across EMED group, including patient safety collaboratives (PSC), ICB reporting systems (e.g. CRM, STEIS where applicable), Contractual KPIs and quality schedules. • Ensure accurate reporting of harm and incident trends, complaints performance and safeguarding activity. • Act as the quality lead interface with: Integrated Care Boards (ICBs), NHS Trusts (acute, community, mental health), CQC Relationship Managers alongside Registered Managers and Key Patient focused groups. • Manage and maintain professional credibility, particularly in relation to delayed discharges, missed transport impacting clinical pathways, Complex and high-profile complaints. • Lead complex investigations relating to patient harm linked to delays or missed journeys, manual handling, equipment failures deteriorating patients during transport and eligibility and risk assessment failures. • Embed structured quality/clinical governance with operational teams across all sites. • Lead development of quality facilitators & operational teams within NEPTS. • Develop and maintain policies. • Provide final sign-off on complaint responses, ensuring high-quality communication, clear accountability and evidence of learning and resolution.

• Supports community connection activities including connecting members to community resources • Provides members with known community resources and supports the care team • Assists members to connect them to known community and care resources • Promotes awareness of care/services and supports all member related correspondence • Documents and maintains community resources to ensure standards of practice • Provides assistance to the clinical team and conducts non-clinical general health assessments • Conducts both telephonic and/or in-person outreach to locate individuals and families • Performs other duties as assigned

• Spend 4-5 days a week in the market interacting with customers, consumers, and distributor partners • Execute and close sales calls • Work closely with account management and merchandising teams • Manage the timely execution of all sales programs and initiatives • Sell-up promotional programs • Identify and capitalize on opportunities to increase sales, space and productivity • Transport, replace and maintain point of sale advertising • Support the brand with in-store demos and sampling

Role Description We are looking for strong, compassionate clinical leaders to join our hospice team who are committed to creating meaningful patient experiences while supporting clinical excellence behind the scenes. As a Remote RN Clinical Supervisor, you’ll play a critical role in providing remote clinical oversight and supervisory support to hospice branch operations. This position focuses on clinical documentation quality, regulatory compliance, staff development, and workflow efficiency to ensure safe, high-quality, and compliant patient care. - Serve as a trusted clinical resource for interdisciplinary teams. - Guide patient care delivery while strengthening staff engagement, accountability, and performance. Qualifications - A heart to serve patients and families and a passion for providing the best possible care. - Education: Graduate of an accredited nursing school (BSN preferred). Current state license as a registered nurse. - Experience: 2-3 years of supervisory experience as a registered nurse in an appropriate clinical care setting, home health, or hospice environment (preferred). - Skills: - Strong clinical knowledge of hospice nursing standards and practices. - Excellent organizational, communication, and leadership skills. - Ability to manage multiple priorities in a remote environment. - Strong documentation, compliance, and workflow management skills. Requirements - Reliable transportation, valid driver’s license, and proof of auto insurance. - Meets all agency health screening and testing requirements. Benefits - Tuition Reimbursement - Immediate Access to Paid Time Off - Employee Referral Program Bonus Eligibility - Matching 401K - Annual Merit Increases - Years of Service Award Bonuses - Pet Insurance - Financial and Legal Assistance Program - Mental Health and Counseling Programs - Dental and Orthodontic Coverage - Vision Insurance - Health Care with Low Premiums - $500 Matching Health Savings Account - Short-term and Long-term Disability - Access to Virtual Health & Wellness - Fertility Assistance Program