EMED Group logo
EMED Group

Providing specialist care services to people in our communities.

Quality and Patient Safety Lead

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

5 days ago

Salary

£47K / year

Seniority

Senior

High SchoolEnglish

Job Description

Quality and Patient Safety Lead

EMED Group

• Provide leadership and oversight of patient transport incidents (including delays, missed journeys, clinical deterioration in transit, manual handling events). • Provide leadership and oversight of Safeguarding concerns arising during transport activity. • Provide leadership and oversight of complaints and concerns related to patient experience and service delivery. • Oversee internal and external reporting requirements across EMED group, including patient safety collaboratives (PSC), ICB reporting systems (e.g. CRM, STEIS where applicable), Contractual KPIs and quality schedules. • Ensure accurate reporting of harm and incident trends, complaints performance and safeguarding activity. • Act as the quality lead interface with: Integrated Care Boards (ICBs), NHS Trusts (acute, community, mental health), CQC Relationship Managers alongside Registered Managers and Key Patient focused groups. • Manage and maintain professional credibility, particularly in relation to delayed discharges, missed transport impacting clinical pathways, Complex and high-profile complaints. • Lead complex investigations relating to patient harm linked to delays or missed journeys, manual handling, equipment failures deteriorating patients during transport and eligibility and risk assessment failures. • Embed structured quality/clinical governance with operational teams across all sites. • Lead development of quality facilitators & operational teams within NEPTS. • Develop and maintain policies. • Provide final sign-off on complaint responses, ensuring high-quality communication, clear accountability and evidence of learning and resolution.

Job Requirements

  • Significant experience in healthcare quality, ideally within, patient transport, urgent care and community services.
  • Strong understanding of risks specific to NEPTS, including, patient mobility, manual handling, transport delays and system flow.
  • Experience working with ICBs, NHS providers, CQC inspections and regulatory frameworks, VCSE and patient groups.
  • Proven track record of leading complex investigations with complex data analysis and report generation.
  • Experience of managing complaints and safeguarding processes.
  • Ability to engage operational teams and influence service delivery.
  • Coaching and mentoring skills.
  • Quality improvement/transformation skills.
  • Strong team player able to motivate and lead teams.
  • Excellent communication and organisational skills.
  • Strong sense of self direction and motivation – significant volume of independent work.

Benefits

  • £5,100 annual car allowance.
  • 33 days annual leave (inclusive of bank holidays).
  • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Access to mental health and physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Blue Light Card.
  • Flu vaccination (through an internal campaign in Autumn/Winter).

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