Surgical Information Systems

• Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership • Proactively follow up on outstanding claims and insurance denials to ensure timely resolution • Research, prepare, submit, and track insurance appeals, including ongoing appeal follow-up • Communicate effectively with insurance representatives to resolve claim issues and obtain payment • Apply strong organizational and time-management skills to prioritize daily workloads and meet deadlines • Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts • Work confidently with non-participating providers and payer guidelines • Maintain a clear understanding of the insurance collection process and apply best practices consistently • Identify issues and resolve problems independently, using sound judgment and attention to detail

• Deliver best-in-class service with professionalism, accuracy, and a client-focused approach • Provide support for client inquiries across multiple channels, including phone, email, chat, and account manager email queues • Respond efficiently and thoroughly to client requests within 24 hours • Remain calm, professional, and solution-oriented in stressful situations • Document client interactions, requests, account activity, issue resolution steps, and follow-up actions accurately • Monitor client concerns, troubleshoot routine transcription support issues, and escalate unresolved or complex matters to the appropriate internal team • Add doctors, users, and related account information to internal applications, ensuring required details are complete and accurate • Add and maintain e-signatures according to established client and provider requirements • Make corrections and facilitate operative requests and other processing, including report updates, report movement, and related transcription support tasks • Re-queue and verify failed faxes, confirm successful transmission when applicable, and follow up on issues that prevent delivery • Verify and update CCs to support accurate report distribution and client communication requirements • Monitor and respond to account manager email accounts, ensuring client requests are acknowledged, routed, and completed appropriately • Answer inbound client phone calls and provide support for transcription-related questions, requests, and routine troubleshooting • Reconcile the Needs Dictation queue for canceled cases, missing dictation, and other items requiring review or follow-up • Disseminate schedules and assist with schedule-related updates that impact transcription workflows • Search for, listen to, and verify dictation when needed to support client requests, report corrections, or issue resolution • Confirm patient, provider, account, location, and job information before completing updates or processing report-related requests • Support account-specific workflows, client preferences, templates, reference materials, and documentation standards to help ensure consistent service delivery • Partner with internal teams, including Transcription Operations, Quality, IT/Support, Onboarding, and Client Success, to resolve client needs and support timely turnaround • Identify recurring issues, workflow gaps, or client concerns and communicate recommendations for process improvement to management • Support additional projects or tasks as assigned by management

• Assist with supervising the coding team • Participate in daily coding • Help with Client and internal Revenue Cycle requests • Play a key role in reviewing and analyzing medical billing and coding for processing • Accurately code ambulatory surgical procedures for reimbursement • Interface with Clients and internal Revenue Cycle teams daily to assist with requests, questions, information, etc. • Assist Coding Manager in client management, including emails, phone calls, and video meetings with client staff as well as physicians • Assist Coding Manager related to denial management and coding reviews with clients to help drive client education and satisfaction • Help support Coding leadership in addressing and managing client escalations and concerns • Reviewing production coders work for quality • Provide clear, concise, and compliant written feedback to coders • Identify coder and/or documentation deficiencies and communicate them to the management team as needed • Participate in production coding daily as defined by management, based on department needs • Supports the importance of accurate, complete and consistent coding practices for the production of quality healthcare data. • Adheres to the ICD-9/ICD-10 coding conventions, official coding guidelines approved by CPT, AMA, AAOS, and CCI. • Uses skills and knowledge of the currently mandated coding and classification systems, and official resources to select the appropriate diagnostic and procedural codes. • Assigns and reports the codes that are clearly supported by documentation in the health record. • Consults physicians for clarification and additional documentation prior to code assignment when there is conflicting or ambiguous data in the health record. • Strives for the optimal payment to which the facility is legally entitled. • Assists and educates physicians and other clinicians by advocating proper documentation practices. • Maintains and continually enhances coding skills. • Coders need to be aware of changes in codes, guidelines, and regulations. • Required to maintain 90% or above coding accuracy average. • Provides coding coverage based on client needs and capacity daily

• Complete team audits by verifying patient demographics, following established workflows, and finalizing reports within the transcription platform • Review 20-25 reports using accurate medical terminology and sound clinical context • Edit and correct reports to ensure accuracy, clarity, and completeness • Proofread reports to maintain quality and consistency across documentation • Apply appropriate templates to reports based on documentation requirements • Support additional responsibilities as needed to meet team and business priorities • Provide 25 daily feedback cases to Medical Transcriptionists to support quality improvement and development

Role Description This is an exciting opportunity to join a dynamic and growing Revenue Cycle Services (RCS) team that is actively expanding to support our continued success—all in a fully remote environment. The AR Specialist plays an important role in supporting the financial outcomes of our clients by working insurance accounts receivable for Ambulatory Surgical Centers and Clinics, including follow-up, denial resolution, and appeal submissions. This remote position offers the chance to join a collaborative, forward-moving company where your contributions make a direct impact and your work is truly valued. - Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership. - Proactively follow up on outstanding claims and insurance denials to ensure timely resolution. - Research, prepare, submit, and track insurance appeals, including ongoing appeal follow-up. - Communicate effectively with insurance representatives to resolve claim issues and obtain payment. - Apply strong organizational and time-management skills to prioritize daily workloads and meet deadlines. - Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts. - Work confidently with non-participating providers and payer guidelines. - Maintain a clear understanding of the insurance collection process and apply best practices consistently. - Identify issues and resolve problems independently, using sound judgment and attention to detail. Qualifications - High school graduate or GED certification. - Solid knowledge of medical billing processes, insurance guidelines, and the insurance appeals lifecycle. - Prior experience in healthcare insurance collections, preferably in an ambulatory or clinical setting. - Proficiency with computers and Windows-based software systems. - Strong written and verbal communication skills with excellent command of the English language. - Ability to work cooperatively and professionally with teammates, patients, and external partners. - Customer-focused mindset with the ability to represent the company positively to patients, insurance carriers, and the general public. - Must have a minimum of 50Mbps internet download speed to effectively run SIS. Benefits - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance. - Vacation/Sick time. - 401(k) retirement plan with company match. - Paid Holidays. - SIS Cares Day.

• Define and execute the product vision, strategy, and roadmap for GI software solutions within the ASC market • Conduct market analysis, competitive assessments, and customer research to identify opportunities for differentiation and growth • Develop multi-year product strategies supporting growth, market expansion, and competitive differentiation • Establish product success metrics and monitor adoption, utilization, customer satisfaction, and financial performance • Build strong relationships with gastroenterologists, GI nurses, ASC administrators, and health system stakeholders • Conduct customer interviews, workflow observations, and user research to identify unmet needs and validate product concepts • Attend GI and ASC industry conferences, user groups, and advisory boards • Translate customer and market requirements into detailed product requirements, user stories, and acceptance criteria • Prioritize features and enhancements based on strategic value, customer demand, revenue opportunity, and development effort • Lead the design and optimization of end-to-end GI and endoscopy workflows within the ASC environment • Define requirements for EHR integrations, interoperability, and data exchange standards • Identify and prioritize AI-enabled capabilities that improve physician efficiency, clinical documentation quality, coding accuracy, workflow automation, and operational performance • Partner with Sales and Marketing to develop product messaging, demonstrations, competitive positioning, and launch plans

Role Description This is an exciting opportunity to join a dynamic and growing Revenue Cycle Services (RCS) team that is actively expanding to support our continued success—all in a fully remote environment. The AR Specialist plays an important role in supporting the financial outcomes of our clients by working insurance accounts receivable for Ambulatory Surgical Centers and Clinics, including follow‑up, denial resolution, and appeal submissions. As we continue to add to our team, this remote position offers the chance to join a collaborative, forward‑moving company where your contributions make a direct impact and your work is truly valued. - Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership. - Proactively follow up on outstanding claims and insurance denials to ensure timely resolution. - Research, prepare, submit, and track insurance appeals, including ongoing appeal follow‑up. - Communicate effectively with insurance representatives to resolve claim issues and obtain payment. - Apply strong organizational and time‑management skills to prioritize daily workloads and meet deadlines. - Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts. - Work confidently with non‑participating providers and payer guidelines. - Maintain a clear understanding of the insurance collection process and apply best practices consistently. - Identify issues and resolve problems independently, using sound judgment and attention to detail. Qualifications - High school graduate or GED certification. Requirements - Solid knowledge of medical billing processes, insurance guidelines, and the insurance appeals lifecycle. - Prior experience in healthcare insurance collections, preferably in an ambulatory or clinical setting. - Proficiency with computers and Windows‑based software systems. - Strong written and verbal communication skills with excellent command of the English language. - Ability to work cooperatively and professionally with teammates, patients, and external partners. - Customer‑focused mindset with the ability to represent the company positively to patients, insurance carriers, and the general public. - Must have a minimum of 50Mbps internet download speed to effectively run SIS Systems. Benefits - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance. - Vacation/Sick time. - 401(k) retirement plan with company match. - Paid Holidays. - SIS Cares Day. - Hybrid or Remote environment depending on the role.

• Maintain site-specific details for assigned clients • Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines • Ability to read and interpret an EOB • Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors • Retrieve daily banking and lockbox correspondence • Verify that the correct contract rate is applied to billing • Communicate with and provide documentation to the payment posting department • Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation • Ensure timely posting of patient and insurance payments • Process virtual insurance credit card payments • Resolve clarification log inquiries on a daily basis • Ability to solve problems related to assigned tasks • Ability to verify contractual adjustments at time of posting • Perform payment corrections requested by AR Specialist • Generate/balance EOM closing reports • Communicate professionally with internal and/or external clients • Pull case documents for audits as needed • Complete posting for clients with offshore restrictions, as needed • Monitor credit balances and unassigned payments • Prepare refund packages to be sent to client • Perform other assigned duties

• Assist clients with application configuration, based on user needs and industry standards. • Perform project management tasks to take clients through project life cycle. • Train administrative and end users SIS Complete and associated applications. • Determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS). • Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project, including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, issue tracking, and escalation. • Identify client-associated risks and provide actions or solutions. • Give a hands-on approach to the implementation process. • Identify possible risks with the client on a continual basis during the project life cycle • Review, assess, and help manage the application scope of work and scheduling. • Exposure to and use of ASC billing practices • Assist and focus client in directing resources and efforts to achieve project goals. • Address client’s application issues and close all issues before transition to Support.

Role Description Due to SIS’s rapid and exciting growth, we are expanding our team and looking for an Implementation Consultant to join us. This is an opportunity to be part of a growing, award-winning organization where your expertise can make a meaningful impact for clients across the perioperative space. In this role, you will serve as a clinical and business subject matter expert throughout the implementation of SIS Complete, helping clients improve workflows, adopt technology with confidence, and achieve strong operational outcomes. If you are energized by collaboration, continuous improvement, and delivering great client experiences, this role offers the chance to grow your career while making a difference. - Assist clients with application configuration, based on user needs and industry standards. - Perform project management tasks to take clients through project life cycle. - Train administrative and end users SIS Complete and associated applications. - Determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS). - Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project, including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, issue tracking, and escalation. - Identify client-associated risks and provide actions or solutions. - Give a hands-on approach to the implementation process. - Identify possible risks with the client on a continual basis during the project life cycle. - Review, assess, and help manage the application scope of work and scheduling. - Exposure to and use of ASC billing practices. - Assist and focus client in directing resources and efforts to achieve project goals. - Address client’s application issues and close all issues before transition to Support. Qualifications - Bachelor’s degree strongly preferred. Requirements - Knowledge of healthcare industry, ASC industry preferred. - Experience with SAAS software implementations. - Skill in interpersonal communication, both verbal and written, across all levels of an organization with a high degree of tact and diplomacy. - Must be able to take a friendly approach to teaching all levels of end users. - Must be able to motivate others to learn. - Strong organization and time management skills. - Skill in problem solving in order to provide issue resolution and troubleshoot where necessary. - Ability to work in a collaborative, team environment while taking ownership of one’s project. - Ability to take initiative and be a self-starter while working on projects. - Ability to quickly learn new concepts and apply them to new situations. Benefits - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance. - Vacation/Sick time. - 401(k) retirement plan with company match. - Paid Holidays. - SIS Cares Day. - Fully Remote.