• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics. • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment. • Communicate with manufacturers as needed to help with diagnoses and parts identification. • Consult with the Technical Assistance Group for technical support while onsite. • Install all parts ordered for the customer in a timely and professional manner and in line with company policy. • Promote and recommend other services provided by Smart Care to customers when needed. • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory. • Follow safe work practices and accident prevention procedures. • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory. • Maintain productivity levels in accordance with company standards.

• Carrying out planned and reactive maintenance on BMS and control systems • Diagnosing faults and resolving technical issues efficiently • Configuring and commissioning controllers and network-level devices • Modifying software and maintaining accurate system documentation • Producing service reports and recommendations • Building strong customer relationships and acting as a trusted advisor • Supporting upgrade and lifecycle projects • Promoting OpenBlue and cloud-connected building technologies • Maintaining the highest standards of health, safety and compliance

• Provides repair services to customers in a courteous and professional manner • May provide installation services to customers as needed • Provides leadership to team members and manages all on-site installation, repair maintenance and test tasks • Follow proper troubleshooting steps to diagnose technical problems • Communicates in a timely manner to all Team Members and HUB dispatchers

• Respond to service calls to evaluate, diagnose, perform repair and planned maintenance on basic biomedical equipment. • Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation. • Maintain daily communications with customers to ensure resolution and proper follow-up. • Document all repair actions and submit reports/summaries according to schedule. • Ensure proper care of spares, tools and test equipment and ensure calibration.