• Establish partnerships with business leaders across the enterprise and refine and apply The Standard’s customized people-centered change management methodology • Define and grow the discipline of change management across the company • Collaborate with key leaders and partners across the enterprise to ensure successful change sponsorship • Facilitate the completion and creation of practical change management deliverables • Model change management behavior and engage in peer learning and coaching • Act as a strategic thought partner for leaders and provide guidance

• Develops, assesses and coordinates holistic care management activities • Evaluates member service needs and develops care plans/service plans • Acts as liaison and member advocate between member/family and healthcare providers • Performs frequent home and/or site visits to assess member needs • Provides education to long-term care members and their families on various topics • Ensures appropriate referrals based on individual member needs • Maintains accurate documentation in electronic care management system • Ensures compliance with clinical guidelines and state/federal guidelines

• ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. • Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows. • Ability to analyze problems and offer solutions. • Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims). • Analyze account reimbursement issues & opportunities (as needed). • Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through. • Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education. • Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges. • Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. • Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).

Role Description The Case Manager Assistant works closely with the paralegals and legal assistants assigned in the same pod structure. Under the direction of your Team Lead, the CMA will assist in managing outstanding medical balances and providing necessary insurance information to medical providers. - Learn the fundamentals of Filevine. - Become familiar with the language and understanding of Personal Injury Law. - Contact medical providers to verify and obtain information regarding outstanding balances. - Maintain accurate records of communication with providers and payment statuses. - Provide auto and health insurance information if medical balance is outstanding. Follow up with a letter in writing for our records. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Qualifications - Must have strong work ethic and be able to work well in a fast-paced environment. - Must be able to manage multiple tasks, prioritize, and work under pressure. - Must be detail-oriented and organized. - Must have exceptional communication and written skills. - Must have basic computer skills including Word, Excel, Adobe, and Microsoft Outlook. - Previous experience in a legal field or medical office setting is strongly preferred. - Ability to handle sensitive information and confidentiality. Requirements - We are an Equal Opportunity Employer. It is the policy of the Firm to assure equal employment opportunity to all employees, candidates for employment, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, status as a smoker, or any other classification protected by applicable local, state, or federal laws. - This applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. - Reasonable accommodation is available for qualified individuals with disabilities in accordance with applicable federal, state, and local law. - This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. - If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. - Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Benefits - 401(k) - 401(k) matching - Dental insurance - Flexible schedule - Flexible spending account - Health insurance - Health savings account - Life insurance - Referral program - Vision insurance - Base Salary + Commission Pay Company Description For 30 years, the attorneys of Isaacs & Isaacs have fought for injured victims in the states of Kentucky, Indiana, and Ohio. With over $2 BILLION collected for clients, Darryl Isaacs and the Isaacs team continue to call out big insurance companies, businesses, and individuals looking to make money off from victims injured in car crashes, truck accidents, commercial vehicles accidents, and wrongful death cases. We cannot undo the incident, but we can do everything in our power to make people whole in the eyes of the law by demanding justice and fair compensation.